House of Commons Amendments

Session 2013 - 14
Internet Publications
Other Bills before Parliament

Public Bill Committee: 6 March 2014
99

Consumer Rights Bill, continued

(i)
the duty for all ombudsman services to make recommendations to

Parliament on measures to address consumer detriment within the

industry for which they have oversight;

(j)
the duty on ombudsman services to provide formal consumer

representation within their governance structures;

(k)
how competent authorities will ensure that there is no overlap,

duplication or gaps in the provision of ombudsman services to

consumers;

(l)
the completion of dispute resolution procedures within 90 days of the

complaint being received;

(m)
the limits to any costs a consumer would incur in participating in an ADR

process overseen by the ombudsman.

(3)
Any organisation unlicensed by the Secretary of State shall not be considered an

ombudsman.

(4)
The Secretary of State will also set out the penalties for the misuse of the term

ombudsman or the powers of ombudsman services.

(5)
The Secretary of State shall be responsible for ensuring consumers have a single

point of contact to identify the relevant ombudsman services.’.

Report on work of Implementation Group

Stella Creasy

NC6

To move the following Clause:—

‘On commencement, the Secretary of State will report to Parliament on the work

of the Implementation Group on the work to ensure consumers and businesses are

adequately informed of the changes in the law by this Act, especially with regard

to the key rights at the point of sale.’.

Order of the House [28 JANUARY 2014]

That the following provisions shall apply to the Consumer Rights Bill:

Committal

1.
The Bill shall be committed to a Public Bill Committee.

Proceedings in Public Bill Committee

2.
Proceedings in the Public Bill Committee shall (so far as not previously

concluded) be brought to a conclusion on Thursday 13th March 2014.

3.
The Public Bill Committee shall have leave to sit twice on the first day on

which it meets.

Consideration and Third Reading

4.
Proceedings on Consideration shall (so far as not previously concluded) be

brought to a conclusion three hours after the commencement of the

proceedings.

5.
Proceedings on Third Reading shall (so far as not previously concluded) be

Public Bill Committee: 6 March 2014
100

Consumer Rights Bill, continued

brought to a conclusion four hours after the commencement of proceedings

on Consideration.

6.
Standing Order No. 83B (Programming committees) shall not apply to

proceedings on Consideration and Third Reading.

Other proceedings

7.
Any other proceedings on the Bill (including any proceedings on

consideration of Lords Amendments or on any further messages from the

Lords) may be programmed.

Order of the Committee [11 February 2014]

That—

(1)
the Committee shall (in addition to its first meeting at 8.55 am on Tuesday 11

February) meet—

(a)
at 2.00 pm on Tuesday 11 February;

(b)
at 11.30 am and 2.00 pm on Thursday 13 February;

(c)
at 8.55 am and 2.00 pm on Tuesday 25 February;

(d)
at 11.30 am and 2.00 pm on Thursday 27 February;

(e)
at 8.55 am and 2.00 pm on Tuesday 4 March;

(f)
at 11.30 am and 2.00 pm on Thursday 6 March;

(g)
at 8.55 am and 2.00 pm on Tuesday 11 March;

(h)
at 11.30 am and 2.00 pm on Thursday 13 March;

(2)
the Committee shall hear oral evidence in accordance with the following

Table:

      TABLE

Date
Time
Witness

Tuesday 11
Until no later
Which?

February
than 9.45 am
Citizens Advice

Tuesday 11
Until no later
The Law Commission

February
than 10.15 am
The Scottish Law Commission

Tuesday 11
Until no later
The Confederation of British

February
than 11.00 am
Industry

The British Retail Consortium

The Federation of Small

Businesses

Tuesday 11
Until no later
The Trading Standards Institute

February
than 2.45 pm
The Office of Fair Trading

Tuesday 11
Until no later
MoneySavingExpert.com

February
than 3.15 pm

Tuesday 11
Until no later
The Department for Business,

February
than 4.00 pm
Innovation and Skills

(3)
proceedings on consideration of the Bill in Committee shall be taken in the

following order: Clauses 1 to 60; Schedule 1; Clauses 61 to 63; Schedule 2;

Clauses 64 to 70; Schedule 3; Clauses 71 to 75; Schedule 4; Clauses 76 and

Public Bill Committee: 6 March 2014
101

Consumer Rights Bill, continued

77; Schedules 5 and 6; Clauses 78 and 79; Schedule 7; Clause 80; Schedule

8; Clauses 81 to 86; new Clauses; new Schedules; remaining proceedings on

the Bill; and

(4)
the proceedings shall (so far as not previously concluded) be brought to a

conclusion at 5.00 pm on Thursday 13 March.



© Parliamentary copyright	Revised 6 March 2014