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| | For other Amendment(s) see the following page(s):
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| | Consumer Rights Bill 90-101 and 103-05 |
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| | | Requirements for statutory regulators |
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| | To move the following Clause:— |
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| | | ‘(1) | Within three months of Royal Assent of this Act, the Secretary of State shall set |
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| | | out in guidance requirements for all statutory regulators to provide— |
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| | | (a) | formal representation for consumers on all governance bodies; |
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| | | (b) | an annual competition and consumer rights health check within their |
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| | | industry which has been approved by the Consumer Association; and |
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| | | (c) | periodic consideration of whether there is a need for independent advice, |
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| | | free at the point of delivery, to ensure consumers’ rights are protected. |
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| | | (2) | If there is a need under subsection (1)(c), the Secretary of State shall review the |
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| | | case for the introduction of levies to support that provision.’. |
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| | | Annual report: consumer rights |
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| | To move the following Clause:— |
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| | | ‘(1) | The Secretary of State must prepare and publish an annual report of the effect of |
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| | | public policy in the area of consumer rights and must lay a copy of the report |
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| | | (2) | The Report shall, with particular regard to low income households, include an |
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| | | assessment of the effect on— |
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| | | Annual report: public services |
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| | To move the following Clause:— |
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| | | ‘(1) | Within three months of Royal Assent of this Act the Secretary of State must |
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| | | publish a report detailing how— |
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| | | (a) | better outcomes for consumers of public services; and |
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| | | (b) | more efficient decision-making processes |
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| | | (2) | For the purposes of this Act a public service is any provided to the consumer |
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| | | (a) | a Government department; |
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| | | (b) | a local or public authority; or |
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| | | (c) | a trader acting on behalf of these organisations. |
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| | | (3) | For the purposes of this Act a person shall be a consumer of public services under |
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| | | a “direct commissioning contract” when they enter any— |
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| | | | for receiving a service which the person has a direct role in commissioning. |
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| | | (4) | A report under subsection (1) will consider— |
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| | | (a) | how each public service provider will ensure a formalised approach to |
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| | | ensure independent advocacy is available for consumers at an early stage |
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| | | in the decision-making process for the provision of public services; |
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| | | (b) | the nature of an independent advocate to participate in this process, and |
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| | | the definition of independence, including how this could be supported by |
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| | | the conduct of any service provider; |
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| | | (c) | the effect of a breach in a consumer’s statutory rights as set out by this |
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| | | Act when a direct commissioning contract is in place; |
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| | | (d) | what formal status any independent advice provided notice issued will |
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| | | have in relation to local authority decision-making, in particular, in |
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| | | instances where a public service continues to act contrary to such |
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| | | information and formal legal redress is sought; |
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| | | (e) | the role of the public sector ombudsman services in overseeing any such |
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| | | approach under paragraph (a); and |
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| | | (f) | how a public service provider will report on their formalised approach |
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