Session 2013 - 14
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41

 

House of Commons

 
 

Thursday 13 March 2014

 

Public Bill Committee Proceedings

 

Consumer Rights Bill


 

[fifteenth Sitting]


 

Annual report: consumer rights

 

Stella Creasy

 

Stephen Doughty

 

Withdrawn  NC8

 

To move the following Clause:—

 

‘(1)    

The Secretary of State must prepare and publish an annual report of the effect of

 

public policy in the area of consumer rights and must lay a copy of the report

 

before Parliament.

 

(2)    

The Report shall, with particular regard to low income households, include an

 

assessment of the effect on—

 

(a)    

household bills; and

 

(b)    

affordability.’.

 


 

Annual report: public services

 

Stella Creasy

 

Stephen Doughty

 

Withdrawn  NC9

 

To move the following Clause:—

 

‘(1)    

Within three months of Royal Assent of this Act the Secretary of State must

 

publish a report detailing how—

 

(a)    

better outcomes for consumers of public services; and

 

(b)    

more efficient decision-making processes

 

    

will be ensured.

 

(2)    

For the purposes of this Act a public service is any provided to the consumer

 

directly by—

 

(a)    

a Government department;

 

(b)    

a local or public authority; or


 
 

Public Bill Committee Proceedings: 13 March 2014          

42

 

Consumer Rights Bill, continued

 
 

(c)    

a trader acting on behalf of these organisations.

 

(3)    

For the purposes of this Act a person shall be a consumer of public services under

 

a “direct commissioning contract” when they enter any—

 

(a)    

agreement;

 

(b)    

contract;

 

(c)    

consumer notice; or

 

(d)    

proposed contract,

 

    

for receiving a service which the person has a direct role in commissioning.

 

(4)    

A report under subsection (1) will consider—

 

(a)    

how each public service provider will ensure a formalised approach to

 

ensure independent advocacy is available for consumers at an early stage

 

in the decision-making process for the provision of public services;

 

(b)    

the nature of an independent advocate to participate in this process, and

 

the definition of independence, including how this could be supported by

 

the conduct of any service provider;

 

(c)    

the effect of a breach in a consumer’s statutory rights as set out by this

 

Act when a direct commissioning contract is in place;

 

(d)    

what formal status any independent advice provided notice issued will

 

have in relation to local authority decision-making, in particular, in

 

instances where a public service continues to act contrary to such

 

information and formal legal redress is sought;

 

(e)    

the role of the public sector ombudsman services in overseeing any such

 

approach under paragraph (a); and

 

(f)    

how a public service provider will report on their formalised approach

 

under paragraph (a).’.

 

Bill, as amended, to be reported.

 


 
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Revised 14 March 2014