Session 2014 - 15
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Other Bills before Parliament


 
 

1695

 

House of Commons

 
 

Friday 27 February 2015

 

Consideration of Bill

 

New Amendments handed in are marked thus Parliamentary Star

 

Health Service Commissioner for England


 

(Complaint Handling) Bill


 

New Clauses

 

Mr James Arbuthnot

 

NC1

 

To move the following Clause

 

         

“Information to the public

 

The Health Service Commissioner shall make available to anyone considering

 

making a complaint, an estimate of the period within which investigations are to

 

be completed.”

 


 

Mr James Arbuthnot

 

NC2

 

To move the following Clause

 

         

“Information for the persons making the complaint

 

The Health Service Commissioner shall make available to the complainant, at the

 

outset of an investigation, an estimate of the period within which the investigation

 

is likely to be completed.”

 



 
 

Consideration of Bill:                               

1696

 

, continued

 
 

Mr Christopher Chope

 

NC3

 

To move the following Clause

 

         

“Statutory duty of the Health Service Ombudsman

 

It shall be a statutory duty of the Health Service Ombudsman to resolve any

 

complaints within twelve months of the date when the complaint was received”

 


 

Mr Christopher Chope

 

Clause  1,  page  1,  line  7,  after “Commissioner” insert “before the end of that

 

period”.

 

Mr Christopher Chope

 

Clause  1,  page  1,  line  8,  at end insert “together with an estimate of the target date

 

for completion of the investigation.”

 

Mr James Arbuthnot

 

Clause  1,  page  1,  line  8,  at end insert—

 

“(b)    

The Commissioner shall subsequently keep the complainant informed, as far as

 

reasonably practicable, as to the progress of the investigation.”

 

Mr Christopher Chope

 

Clause  1,  page  1,  line  8,  at end insert—

 

“( )    

If the reason for the delay specified in Section 2HA is lack of financial resources

 

it shall be the duty of the Commissioner to set out the action which is being taken

 

to remedy that lack of financial resource”.

 

Mr James Arbuthnot

 

Clause  1,  page  1,  line  15,  leave out “, and” and insert—

 

“(ba)    

the reasons for each of those delays, and”

 


 
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