Armed Forces (Service Complaints and Financial Assistance) Bill [HL]

Annex B- New Complaints Process

New Complaints Process

Note 1 - If appeal deemed out of time, complainant can apply to SCO for review. SCO decision is final.

AB = Appeal Body, DB = Decision Body, DC = Defence Council, NFA = No Further Action, SCO = Service Complaints Ombudsman, SO = Specified Officer