Register Of All-Party Parliamentary Groups [as at 12 February 2025] Customer Service

Title

All-Party Parliamentary Group on Customer Service

Purpose

To raise awareness and understanding of customer service, including its impact on economic growth. To improve public services, business performance and employability through customer service skills training and provide an improved outcome for customers and citizens.

Category

Subject Group

 

Officers

Role

Name

Party

Chair & Registered Contact

Mr Connor Rand

Labour

Vice Chair

Baroness Stowell of Beeston

Conservative

Vice Chair

Esther McVey

Conservative

Vice Chair

Lord Sahota

Labour

 

Contact Details

Registered Contact:

Mr Connor Rand MP, House of Commons, London, SW1A 0AA.

Email: connor.rand.mp@parliament.uk

 

Public Enquiry Point:

David Dagger, The Institute of Customer Service . Tel: 020 7260 2699

Email: appg@icsmail.co.uk

 

Secretariat:

The Institute of Customer Service acts as the group's secretariat. https://www.instituteofcustomerservice.com/

 

Group's Website:

https://www.instituteofcustomerservice.com/media/all-party-parliamentary-group

 

 

Annual General Meeting

Date of most recent AGM in this Parliament

10/12/2024

Did the group publish an income and expenditure statement relating to the AGM above?

No

Reporting year

10 Dec to 09 Dec

Next reporting deadline

10/04/2026

 

Registrable benefits received by the group

 

Benefits In Kind

Source

Description

Value £s

In bands of £1,500

Received

Registered

The Institute of Customer Service

Secretariat

 

From : 10/12/2024

To : 09/12/2025

 

30,001-31,500

10/12/2024

07/01/2025