|Previous Section||Home Page|
Column 1178parcels get by with a single sticker? And why is trans-shipment not possible for the private sector without having to go through Customs twice?
Overall, there is a danger of the DTI protecting the Post Office from the Department's own competition policy. Not content with smothering competition at home, it seems that the Post Office is setting out to stitch up the European market with its counterparts in other EC countries. Its purpose is to keep out unwanted competition from the private sector. Our couriers have lodged a formal complaint with the Commission, and it seems likely that the Post Office will be singled out as the leader of an anti- competitive ring. I am sure that my hon. Friend the Minister will not defend that, and I trust that his Department has submitted evidence in support of the couriers' case.
We also await, I believe, a European green paper on postal services. Its purpose is to consider whether a postal monopoly should be permitted. Again, I hope that the Government are resisting this idea with their customary vigour. We should instead be putting forward a regime of developing competition, based on 1981 steps that were found so successful, and the steps that I hope my hon. Friend will be able to announce for the British market.
With 1992 on the way, the Post Office and its British competitors ought to be competing for business throughout Europe. I am sure that private sector firms would be eager to do so, but, sad to say, the Post Office seems to want to stay at home and put up the shutters. Britain can be proud of its postal achievements in the past and it can be proud of the success of the express service industry, public and private, that has resulted from the Government's deregulation in 1981. We need the same success for the post. Perhaps the Monopolies and Mergers Commission should have a look at the postal monopoly--it seems to be looking at everything else--but, meanwhile, I ask my hon. Friend to make market sense of the exemption level and reduce it to 50p.
Finally, as a postcript, will my hon. Friend explain why we perpetuate a unique restrictive practice within our own Palace of Westminster? If a courier delivers here, every envelope must have a stamp in addition to the cost of the hand delivery. That is one Post Office monopoly at which even the Post Office must blush with embarassment. I suggest that we consign it to the history books. 2.48 pm
The Minister for Trade (Mr. Alan Clark) : I am glad to have this opportunity of standing in for my hon. Friend the Parliamentary Under- Secretary of State for Industry and Consumer Affairs to reply to the cogent and effective speech made by my hon. Friend the Member for Battersea (Mr. Bowis). The House well knows that he has a long record of attention to the failings of the Post Office and of vigorous action on behalf of his constituents and other consumers to try to correct them. As recently as February of this year he set out his views in a speech introducing a ten- minute Bill. No person could honestly deny sharing many of the feelings that he has articulated, either in principle or from personal experience.
Equally, we must recognise that the Post Office is more than just another nationalised industry. The length of time for which it has been in existence, its pioneering role in world postal services and its historical links with the Crown make it a national institution. Its services are
Column 1179available to all members of the population and all have an interest in securing its efficient and effective operation. We often take for granted aspects of it which are far from the norm in other countries. We have the privilege of letters and parcels being delivered to our doors, wherever in the United Kingdom we live. That involves calling on more than 23 million private and business addresses.
Moreover, since Rowland Hill established the penny post in 1840, we have had a universal tariff so that it costs no more to send a letter from Lands End to John O'Groats than it does to send one from my hon. Friend at Westminster to his constituency in Battersea. However, my hon. Friend raised an interesting point about the cost of rural deliveries, which I had not heard, but we shall certainly take it into account. It defies ready acceptance that it should cost less to send a letter from London to Caithness than from London to Battesea, but I should certainly welcome further information on that. It is not widely realised that there is no statutory obligation on the Post Office to charge a single tariff for all letters of the same class and weight, irrespective of the distance carried ; but it has always done so as a matter of custom and practice for the past 150 years, although it is argued that such equality of treatment is uneconomic.
Mr. Clark : Parcels are delivered all over the United Kingdom at the same cost. The price varies only in relation to their weight and in some cases to their size, but the tariff is universal whatever the distance.
Since it ceased to be a Government Department and became a public corporation some 20 years ago, the Post Office has transformed itself into a profitable organisation, run on commercial lines. It has had a sustained run of profitability for at least 10 years. In each of the last two financial years it made profits of well over £100 million. It has managed to sustain that high level of performance while maintaining letter tariffs which compare very favourably with those of other European countries, some of which do not even aim to provide such a high basic level of service. That improved performance, and the economic recovery of recent years have combined to create a rapid increase in demand for postal services during the past 10 years.
Mrs. Gorman : My hon. Friend has just put forward an argument for the retention of any monopoly. Any monopoly can produce what it calls a competitive price, but how do we know whether that price is competitive when there is no competition?
Mr. Clark : I do not know whether I mentioned a competitive price. However, it is perfectly true that it should not be hard for monopolies to produce profits. At present, the Post Office handles some 46 million individually addressed letters every day. In the course of 1987-88 it handled 40 per cent. more letters than it had done a decade ago, and 25 per cent. more parcels, with
growth--particularly in letter services--expected to continue. That growth has undoubtedly presented a
Column 1180challenge to Post Office management and employees in terms of meeting the need simultaneously to maintain and improve quality of service and targets.
Against that background, there has been an unfortunate rise in the level of disruption by the work force. There has been a high level of localised disruption, often an unofficial response to changes in working practices. In the financial year 1988-89 there were 278 disputes in Royal Mail Letters, resulting in the loss of more than 1 million working days. Industrial action on that scale has had an impact on the Post Office's financial position, the volume of business it handles and the quality of service to the consumer. The strike had an effect on letter delivery performance that far outweighed the duration of the strike--or at any rate it uses that as an excuse. In the previous financial year, 1987-88, letter delivery performance improved to its highest ever level--an average of 88.7 per cent. of first-class letters met the Post Office's target of being ready for delivery by day B, the day after date-stamping, with approximately 95 per cent. of second-class letters ready for delivery by day D, the third day after date-stamping.
Those figures fell short of the Post Office's letter performance targets of 90 per cent. ready for delivery by day B for first-class letters and 96 per cent. ready by day D for second-class letters. The strike affected first- class letter performance in particular for some months. This year's performance has sunk below the level that I mentioned earlier.
Perhaps more important, the small print of those criteria refers to "ready for delivery", which is not the same as "delivered". It is a let-out for the Post Office, which possibly explains the fact that it manages to discharge its functions up to the target that it has given itself of up to 90 per cent. It may explain why, in our experience, first-class letters are unreliable almost to the point that one can no longer use them for any serious transaction and assume that one's correspondent will receive the news or document within 24 hours. The undertaking that second-class letters will be ready for delivery by day D is a pretty feeble target. Irritatingly, it is widely rumoured that second-class post is often not delivered, even when it is ready to be delivered and no first-class post is standing in front of it, simply because, I am searching for a euphemism but am forced to fall back on the adjective "bureaucracy", says that it is within the target that they should be delivered on day D and therefore they must wait until day D.
The letters business employs 160,000 staff. The Post Office has been experiencing difficulties over the past 18 months recruiting and retaining staff in areas in which demand for labour is high, which has had an effect on the efficiency of its service.
Mr. Bowis : My hon. Friend has listed the Post Office's delivery problems. Some hon. Members have been raising such problems for years. I refer my hon. Friend to when the matter was raised with my right hon. Friend the Prime Minister, who said :
"The Post Office has a monopoly and if this kind of thing continues we shall have to consider reducing the monopoly threshold from the present level of £1."--[ Official Report, 1 December 1988 ; Vol. 142, c. 871.]
That was December and we are now in May. Is it not time to act?
Mr. Clark : The speed with which my right hon. Friend the Prime Minister moves is sometimes subject to criticism. If my hon. Friend wishes to press her to act more speedily, I suggest that he takes advantage of the bi-weekly occasions when she answers questions. My hon. Friend's most recent intervention illustrates the fact that there are those who argue that the only way in which the Post Office can be efficient and genuinely responsive to consumers' needs is to subject it to a greater degree of competition by abolishing its statutory monopoly over the conveyance of letters and/or subjecting it to market disciplines through privatisation.
Some increase in competition could be achieved by reducing the current £1 monopoly threshold. Plainly, to take it as far as the standard minimum tariff or below would effectively eliminate the monopoly. But we do keep under consideration the topic of a further reduction in the threshold and, were specific proposals to be made, this is a subject on which we should be obliged to consult the Post Office--that is to say, the board and the chairman. We have also reaffirmed on several occasions our readiness to suspend the monopoly in the event of industrial disruption which resulted in a serious decline in the quality of the letter service.
Column 1182My hon. Friend has referred on previous occasions to the privatisation of the Post Office. My right hon. Friend the Prime Minister said during the last general election campaign that privatisation of the Royal Mail was not contemplated because of its special character. What I have said about the role of the letter service in the community bears that out, I hope. However, there are other aspects and functions of the Post Office that are generally understood to be outwith the definition of the Royal Mail. I hope that my hon. Friends will be able to draw some encouragement from what I have said. I leave it to them to interpret it, using their own decoding devices. The Post Office's performance and the measures that it is taking to improve its quality of service are being watched closely and will be valuable as testimony in helping us to decide what further developments are in the best interests of the community and the consumer. I reassure the House that we are constantly considering practical ways in which to encourage the Post Office to become even more efficient and to provide an even more effective service.
Question put and agreed to.
Adjourned accordingly at two minutes past Three o'clock.
|Written Answers Section