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Performance Targets
Mr. Cousins: To ask the Secretary of State for Social Security if he will publish the performance targets for each social security office and area in the county of Tyne and Wear for (a) 1995-96 and (b) 1996-97; how many of those targets were achieved in 1995-96, in each case indicating how those targets and achievements relate to those set nationally. [37563]
24 Jul 1996 : Column: 571
Mr. Roger Evans: The information is not available in the format requested. Such information as is available is in the tables:
| District | Offices |
|---|---|
| Newcastle | Newcastle St JamesNewcastle East |
| North Durham | Durham Chester le Street Peterlee Seaham Stanley |
| Northumberland | Ashington Berwick Blyth Hexham |
| North Tees | Stockton Hartlepool |
| North Tyneside | North Shields Wallsend |
| South Durham | Bishop Auckland Darlington |
| South Tees | Middlesbrough Eston Redcar |
| South Tyneside | Gateshead Jarrow South Shields |
| Wearside | Houghton le Spring Sunderland North Sunderland South |
24 Jul 1996 : Column: 572
| Target area | 1995-96 target: National, area and district | 1996-97 target: National, area and district |
|---|---|---|
| Income support claims | ||
| Primary | 63 per cent. in 5 days | 63 per cent. in 5 days |
| Secondary | 87 per cent. in 13 days | 87 per cent. in 13 days |
| Incapacity benefit claims | ||
| Primary | 65 per cent. in 10 days | 65 per cent. in 10 days |
| Secondary | 85 per cent. in 30 days | 85 per cent. in 30 days |
| Social fund crisis loans(52) | On the day the need arises | On the day the need arises |
| Income support accuracy | 87 per cent. | 87 per cent. |
| Short term benefit accuracy | 94 per cent. | 94 per cent. |
(52) Target considered met if 95 per cent. of claims are cleared within one day.
24 Jul 1996 : Column: 571
| Target | National | Tyne Tees area | Newcastle | North Durham | Northumberland | North Tees | North Tyne | South Durham | South Tees | South Tyne | Wearside |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Income support claims | |||||||||||
| Primary | 67.1 | 70.7 | 74.4 | 70.1 | 72.4 | 70.5 | 71.5 | 69.4 | 65.7 | 71.9 | 70.7 |
| Secondary | 88.2 | 90.9 | 92.5 | 90.7 | 92.2 | 91.4 | 91.6 | 90.0 | 88.3 | 90.4 | 90.9 |
| Incapacity benefit claims | |||||||||||
| Primary | 78.9 | 80.1 | 76.1 | 79.8 | 83.3 | 83.5 | 78.3 | 80.2 | 81.3 | 78.9 | 80.2 |
| Secondary | 96.0 | 97.0 | 96.4 | 97.4 | 97.7 | 97.5 | 95.9 | 96.4 | 96.8 | 96.4 | 97.7 |
| Social fund crisis loans | 97.4 | 98.2 | 98.4 | 99.4 | 98.6 | 98.0 | 98.8 | 98.5 | 96.5 | 98.3 | 98.1 |
| Income support accuracy | 78.1 | 80.6 | 83.3 | 78.0 | 84.5 | 85.0 | 66.7 | 78.3 | 81.0 | 86.7 | 81.7 |
| Short term benefit (STB) accuracy(53) | 90.7 | 91.8 | -- | 93.2 | -- | -- | -- | -- | 90.6 | -- | -- |
(53) Only North Durham and South Tees districts within Tyne Tees area visited by the STB accuracy checking team in 1995-96.
24 Jul 1996 : Column: 571
| Targets/ achievements | National | Tyne Tees area | Newcastle | North Durham | Northumberland | North Tees | North Tyne | South Durham | South Tees | South Tyne | Wearside |
|---|---|---|---|---|---|---|---|---|---|---|---|
| Social fund recovery | |||||||||||
| 1995-96 target | £273m | £16.46m | £2.20m | £1.90m | £1.10m | £1.70m | £0.92m | £1.54m | £2.36m | £2.37m | £2.35m |
| 1995-96 achievement | £263.5m | £15.62m | £1.97m | £1.81m | £1.04m | £1.58m | £0.98m | £1.41m | £2.28m | £2.30m | £2.23m |
| 1996-97 target | £278m | £16.26m | £2.16m | £1.85m | £1.08m | £1.68m | £1.01m | £1.47m | £2.33m | £2.38m | £2.30m |
| Social fund expenditure(54) | |||||||||||
| 1995-96 target | £406m | £24.01m | £3.21m | £2.74m | £1.61m | £2.51m | £1.54m | £2.13m | £3.48m | £3.47m | £3.31m |
| 1995-96 achievement | £401m | £23.77m | £3.21m | £2.67m | £1.57m | £2.47m | £1.51m | £2.12m | £3.48m | £3.45m | £3.29m |
| 1996-97 target | £419.5m | £24.72m | £3.38m | £2.87m | £1.70m | £2.64m | £1.55m | £2.15m | £3.50m | £3.60m | £3.33m |
| Benefit savings (fraud) | |||||||||||
| 1995-96 target | £680m | £43.05m | (56)-- | -- | -- | -- | -- | -- | -- | -- | -- |
| 1995-96 achievement | £715.6m | £44.71m | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| 1996-97 target(55) | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| Overpayments | |||||||||||
| 1995-96 target | £110m | £4.03m | (57)-- | -- | -- | -- | -- | -- | -- | -- | -- |
| 1995-96 achievement | £112m | £4.58m | -- | -- | -- | -- | -- | -- | -- | -- | -- |
| 1996-97 target | £91.5m | £3.31m | £428k | £429k | £270k | £338k | £212k | £305k | £416k | £490k | £418k |
(54) The social fund expenditure target is "to keep to the cash limit agreement with Treasury for the discretionary social fund budget approved by Parliament."
(55) From 1996-97 benefit savings (fraud) are included in the new security target.
(56) No 1995-96 or 1996-97 target or performance data available at district level.
(57) No overpayment recovery target or performance data available at district level in 1995-96.
24 Jul 1996 : Column: 573
| SOS target | National target | National performance | Divisional(58) target | Division/regional performance |
|---|---|---|---|---|
| Class 1 survey | 93,200 | 94,166 | 3,320 | 7,233 |
| Educational survey | 23,300 | 29,113 | 664 | 2,325 |
| Class 1 arrears identified | £133,000,000 | £151,761,233 | £3,312,576 | £10,153,268 |
| Collectable new class 2 | 40,000 | 39,791 | 1,265 | 3,685 |
| Customer enquiries | 95 per cent. | 98.6 per cent. | 95 per cent. | 98.17 per cent. |
All targets were achieved except for the collectable new class 2.
(58) Northumberland, Durham and Teeside Division includes all locations in the county of Tyne and Wear.
| SOS target | National target | Northern regional(59) target |
|---|---|---|
| Collection of contribution arrears | £65 million | Not distributed to regions |
| Identification of class 1 arrears | £150 million | £9.612 million |
| New class 2 identified | 40,000 | 3,436 |
| Customer enquiries | 95 per cent. | 95 per cent. |
(59) Northern Region includes the current locations in Tyne and Wear.
24 Jul 1996 : Column: 573
| Secretary of State target | National performance | Falkirk CSAC(60) performance |
|---|---|---|
| 1995-96 | ||
| 60 per cent. of new maintenance applications to be cleared within 26 weeks and as at 31 March 1996 no more than 10 per cent. of all maintenance applications received by the Agency to be over 52 weeks old.As at 31 March 1996, 48 per cent. of maintenance applications had been cleared within 26 weeks and 15 per cent. of maintenance applications received were over 52 weeks old. | As at 31 March 1996, 51 per cent. of maintenance applications had been cleared within 26 weeks and 19 per cent. of maintenance applications received were over 52 weeks old. | |
| 1996-97 | ||
| 60 per cent. of new maintenance applications to be cleared within 26 weeks and as at 31 March 1997, no more than 10 per cent. of all maintenance applications received by the Agency to be over 52 weeks old. | n/a | n/a |
(60) Work initially processed in offices in the county of Tyne and Wear is sent to the Agency's centre in Falkirk for continued action.
n/a = not available.
24 Jul 1996 : Column: 575
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