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EUROPEAN COMMUNITY DOCUMENTS

Motion made, and Question put forthwith, pursuant to Standing Order No. 119(9) (European Standing Committees),

Commission White Paper on Renewable Sources of Energy and Energy Framework Programme


Question agreed to.

BUSINESS OF THE HOUSE

Ordered,


6 Apr 1998 : Column 132

    PETITION

Green Belt (Surrey)

10.12 pm

Mr. Peter Ainsworth (East Surrey): I beg leave to present a petition signed by more than 5,000 residents of east Surrey, expressing their concern about the threat of large-scale new developments in the green belt and countryside. The petition states:


To lie upon the Table.

6 Apr 1998 : Column 133

Electronic Government

Motion made, and Question proposed, That this House do now adjourn.--[Mr. Allen.]

10.13 pm

Ms Margaret Moran (Luton, South): At the outset, I should make clear that I am not an information technology anorak--with the greatest respect to all those who understand the details of all things technological and digital. I secured this debate because I believe that we are on the cusp of a quiet revolution--a revolution in which electronic government can enable us to reinvent government in the way in which we provide public services and reinvigorate democracy. The opportunities of electronic government can enable more efficient delivery of services, greater transparency and access to information, and have potential to empower the citizen and transform democracy.

My passion for the potential for electronic government dates from 1994. It arose due to my concern, as the then leader of Lewisham council, about low levels of participation in local government and low voter turnout. I recognised the need to transform our services, breaking down old departmental divisions and bringing services closer to people. The need to enhance our citizens' role in decision making is also key.

In 1994, we started the democracy project--the "Lewisham Listens" experiment--using new technology to put citizens at the heart of government and enhance local democracy. The experiment included community forums, one of the first citizens' juries, a community plan, video boxes, one of the first council community websites, an award-winning European funded teledemocracy project using interactive IT, and teletalk, using video conferencing in libraries to increase access to services and receive our citizens' views on any aspect of our work.

Subsequently, GALA was developed, providing interactive television kiosks around the borough and in shopping centres, covering health, education, local environment, transport and tourism. Although I was accused by some of my colleagues of encouraging couch-potato democracy, I believe that we learned a great deal and showed that local government is on the leading edge of electronic government.

Since then, of course, electronic government has moved on, with Bristol's plans for a digital city, for example. In my constituency, the Ladman partnership involving Luton and South Bedfordshire councils, Cabletel, Luton university and Luton airport will assist economic regeneration by training and networking local and worldwide business. It also plans to provide free e-mail for all.

Until now, local government's attempts to develop electronic government have been hindered by lack of support from central Government--but no longer. The new Labour Government are promoting new government using new technology, as demonstrated by the commitment of my right hon. Friend the Prime Minister to ensuring that 25 per cent. of all services are electronically delivered by 2002.

The Government are already encouraging greater use of new technologies by business, such as the electronic form for the self-employed, which I saw piloted recently at NatWest in Luton. In education and training,

6 Apr 1998 : Column 134

£350 million has been committed to the national grid for learning and the forthcoming university for industry, and in Luton alone, we received one of the largest grants in the country for our central library to increase access to IT. All that signals a Government who are committed to bringing information technology access and skills to all our community for the millennium and beyond.

The big picture is not just a series of IT initiatives. The Government could lead a global revolution in electronic government. While some countries are galloping ahead in electronic government, such as the Malaysian Government with Malaysia on-line, our United Kingdom information and communication technologies infrastructure is peerless, we are information-rich, and we lead our European counterparts by several leagues. The real challenge for us now is to harness the full potential of the information society to get maximum gain for all our people. The "Better Government" White Paper offers such opportunities. It could lead the way in a fundamental change in the relationship between citizen and government.

The deep sense of disillusionment with government, which prompted my democracy project in 1994, remains. Restoring faith in and reinvigorating democracy remains the most important challenge for all politicians.

Transforming public services via electronic government to provide "joined-up " government will be crucial in that democratic renewal. However, that alone is not enough, and therein lies the real challenge in which electronic government has a key role. The challenges seem to be--first, how do we re-engineer government in a way which has a bottom-up approach and which allows Government to maximise citizen participation?

Secondly, how do we ensure that information is available to citizens in a way which empowers? In the last few weeks, we have seen the development of intelligent mark-up so that citizen access could be improved. Government must have a strategy on this, and recognise, for example, that it may mean that the old methods of civil servants drafting Green and White Papers is obsolete. More important may be how information is tagged, so access, usable information and maximum use of IT infrastructure are key.

Thirdly, the Government need to use the developments in technology. IT's development has a hard commercial edge, but the Government should be hitching a ride to advance electronic government. They can do so by providing vision and leadership and by acting as a kind parent, setting down guidelines for the industry to govern itself and using opportunities to enhance public service and democratic participation. The development of digital broadcasting is such an opportunity. Interactive television in every living room could be used for lifelong learning and citizen participation, particularly by usually excluded groups.

The opportunities are endless. It is not just about voting at Tesco or consultation by cashpoint--there is the development of e-democracy, electronic town meetings, interactive participation and priorities for local government, or using our plans for pre-legislative scrutiny to include electronic and digital consultation. The rewards are great, as we discovered in assessing the democracy project. Using new technology to involve citizens in decision-making works. The proof that it overcomes apathy and is an important new democratic tool is the 95 per cent. satisfaction rate recorded.

6 Apr 1998 : Column 135

The fourth challenge to the Government--one which they are already seizing through investment in IT in schools and libraries--is access. However, the IT-rich and poor are not as obvious as some would believe. Digital broadcasting will revolutionise access, but there is evidence that, where IT access is promoted, it is young people, women and older unemployed citizens who get involved. The Lewisham democracy project showed that teletalk and teledemocracy pilots were particularly well used by people with disabilities and people with English as a second language, and that over half the teletalkers were over 50, with black and ethnic minorities over-represented.

It is no coincidence that the school most advanced in IT in my constituency--for which I performed a virtual launch of its website recently--is Dallow junior. Some 98 per cent. of the pupils are Kashmiri or Bangladeshi, who live in one of the most deprived areas in the UK, where, in some homes, an inside loo is a luxury, let alone a computer. I also welcome the initiative of schools such as Stopsley junior, which is opening its doors to the community to take part in the IT revolution.

The final challenge is to Parliament. We are in danger of becoming the IT-poor. Can we lead electronic government while this place is so far behind? I believe that it is not just for the Government but for each of us to lead in the electronic government project. For those who wish to lead by example, I would say, "Please help, not hinder." For example, I hope that we will make it easier for all Members to develop community websites. My website--the Luton democracy pages, at www.enablis.co.uk/margaret moran--is a small contribution.

My thanks go to the pupils from Surrey Street school, who won my competition to design a website poster. My website and my on-line interface between Westminster and my constituency attempt to provide links to local businesses and schools and to provide community networks. I will be holding virtual surgeries on the site soon. Watch out, Luton--I have plans for a cyber soap box in Luton town centre. Eat your heart out, John-boy. So, is the next step the virtual Member of Parliament? My answer is resoundingly no--not if we take up the challenge of the electronic and digital world.


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