APPENDIX 3
PERFORMANCE OF THE PASSENGER RAIL NETWORK:
14 SEPTEMBER-6 DECEMBER 1997 (PAC 97-98/237)
PASSENGER'S CHARTER
PERFORMANCE STATISTICS
Reliability
| | |
| | |
| | | |
|
| Train Operator | Route Group |
P7 | P8 | P9 | Charter
| Charter | Average | Average
| Comparison |
| | |
| | Standard | Discount
| for 12 | for 12 |
|
| | |
| | % | Trigger
| months | months |
|
| | |
| | | % |
to | to | |
| | |
| | | | 6/12/97
| 7/12/96 | |
| | | |
| | | |
| | |
| Anglia | Intercity | 99.5
| 97.2 | 98.4 | 99.0
| 98.0 | 99.1 | 99.7
| - |
| Anglia | Norwich-Sheringham |
100 | 99.4 | 99.6 |
99.0 | 98.0 | 99.4
| 99.5 | - |
| Anglia | Norwich-Lowestoft |
98.3 | 99.1 | 99.3
| 99.0 | 98.0 | 99.2
| 99.5 | - |
| Anglia | Norwich-Gt Yarmouth |
97.9 | 99.1 | 99.3
| 99.0 | 98.0 | 99.2
| 99.7 | - |
| Anglia | Ipswich-Felixstowe |
99.0 | 97.6 | 97.6
| 99.0 | 98.0 | 95.9&thgr;
| 96.7 | - |
| Anglia | Ipswich-Lowestoft |
99.8 | 98.6 | 99.4
| 99.0 | 98.0 | 99.1
| 99.5 | - |
| Anglia | Ipswich-Cambridge |
99.3 | 98.9 | 99.5
| 99.0 | 98.0 | 99.3
| 99.3 | 0 |
| Cardiff | | 99.5
| 99.3 | 99.0 | 99.0
| 98.0 | 99.4 | 98.3
| + |
| Central | Mid Wales & Marches
| 99.6 | 99.5 | 99.6
| 99.5* | 98.5* | 99.1
| 99.4 | - |
| Central | Inter Urban | 99.3
| 99.4 | 99.3 | 99.5*
| 98.5* | 99.1 | 99.4
| - |
| Central | East Midlands | 99.6
| 99.5 | 99.7 | 99.5*
| 98.5* | 99.6 | 99.7
| - |
| Chiltern Railway | Chiltern |
99.6 | 99.4 | 98.4
| 99.0 | 98.0 | 99.5
| 99.5 | 0 |
| Connex South Central | South London Lines
| 99.3 | 98.5 | 98.7
| 99.0 | 98.0 | 98.6
| 99.5 | - |
| Connex South Central | Sussex Coast
| 99.4 | 98.9 | 99.1
| 99.0 | 98.0 | 98.6
| 99.6 | - |
| Connex South Eastern | Kent Link
| 98.4 | 97.9 | 97.1
| 98.0 | 97.0 | 98.7
| 99.1 | - |
| Connex South Eastern | Kent Coast
| 98.5 | 98.2 | 97.9
| 99.0 | 98.0 | 99.1
| 99.4 | - |
| Cross Country | | 99.6
| 99.7 | 99.7 | 99.0
| 98.0 | 99.6 | 99.4
| + |
| Gatwick Express | Gatwick Express
| 99.2 | 99.8 | 99.8
| 99.0 | 98.0 | 99.6
| 99.7 | - |
| Great Eastern | | 98.0
| 99.7 | 99.3 | 99.0
| 98.0 | 99.5 | 99.5
| 0 |
| Great North Eastern | East Coast
| 99.4 | 99.6 | 99.7
| 99.0 | 98.0 | 99.2
| 98.8 | + |
| Great Western | Great Western
| 99.0 | 99.2 | 99.5
| 99.2 | 98.2 | 99.4
| 99.4 | 0 |
| Island Line | | 100
| 99.9 | 99.9 | 99.0*
| 98.0* | 99.2 | 99.4
| - |
| LTS Rail | LTS Rail | 98.2
| 98.6 | 97.6 | 98.5
| 97.5 | 98.4 | 98.8
| - |
| Merseyrail | Northern Line |
99.1 | 99.5 | 98.5
| 99.0 | 98.0 | 98.8
| 97.5 | + |
| Merseyrail | Wirral Line |
98.8 | 96.5 | 99.0
| 99.0 | 98.0 | 98.8
| 98.4 | + |
| Midland Main Line | Midland Main Line
| 99.4 | 99.9 | 99.9
| 99.0 | 98.0 | 99.7
| 99.6 | + |
| North Western | Manchester Long D.
| 98.5 | 98.4 | 99.2
| 99.0 | 98.0 | 99.1
| # | |
| North Western | Inter Urban Express
| 98.4 | 99.2 | 99.4
| 99.0 | 98.0 | 99.5
| # | |
| North Western | North Wales Inter U.
| 99.0 | 99.5 | 99.0
| 99.0 | 98.0 | 99.2
| 99.0 | + |
| North Western | Lancashire & Cumbria
| 98.3 | 98.7 | 99.1
| 99.0 | 98.0 | 99.3
| # | |
| North Western | Merseyside City Lines
| 97.8 | 98.3 | 99.2
| 99.0 | 98.0 | 99.1
| # | |
| North Western | North Wales |
98.8 | 98.4 | 98.6
| 99.0 | 98.0 | 99.3
| 99.0 | + |
| North Western | Manchester South
| 97.2 | 95.9 | 98.3
| 99.0 | 98.0 | 98.6
| # | |
| North Western | Manchester North
| 97.4 | 98.1 | 98.5
| 99.0 | 98.0 | 98.9
| # | |
| RR North East | Transpennine Express
| 99.2 | 98.3 | 99.1
| 99.0 | 98.0 | 99.3
| 99.7 | - |
| RR North East | West & N. Yorks Long
| 98.4 | 98.4 | 98.8
| 99.0 | 98.0 | 99.1
| 99.9 | - |
| RR North East | S. Yorks & Humb Long
| 98.6 | 98.2 | 98.5
| 99.0 | 98.0 | 99.8
| 99.7 | - |
| RR North East | Northern Long
| 99.9 | 99.5 | 99.5
| 99.0 | 98.0 | 99.5
| 99.6 | - |
| RR North East | West & N. Yorks Short
| 97.6 | 97.2 | 98.5
| 99.0 | 98.0 | 97.8&thgr;
| # | |
| RR North East | S. Yorks & Humb Short
| 98.3 | 97.9 | 98.8
| 99.0 | 98.0 | 98.3
| 99.2 | - |
| RR North East | Northern Short
| 99.8 | 99.7 | 99.2
| 99.0 | 98.0 | 99.0
| 98.9 | + |
| ScotRail | Express | 99.9
| 99.9 | 99.7 | 99.5*
| 98.5* | 99.8 | 99.0
| + |
| ScotRail | South West | 99.8
| 99.0 | 99.3 | 99.0
| 98.0 | 99.3 | 99.4
| - |
| ScotRail | Highland | 100
| 99.8 | 99.6 | 99.5*
| 98.5* | 99.7 | 99.6
| + |
| ScotRail | East | 99.7
| 99.5 | 99.7 | 99.0
| 98.0 | 99.1 | 98.6
| + |
| ScotRail | Central | 99.9
| 99.6 | 99.5 | 99.5*
| 98.5* | 99.5 | 98.4
| + |
| ScotRail | Strathclyde PTA |
98.8 | 99.3 | 99.3
| 99.0* | 98.0* | 99.2
| n/a | n/a |
| ScotRail | Sleepers | 100
| 100 | 100 | 99.0*
| n/a | 99.9 | n/a
| n/a |
| Silverlink | Northampton Lines
| 99.4 | 98.5 | 99.6
| 99.0 | 98.0 | 99.2
| 99.1 | + |
| Silverlink | Watford Locals |
98.6 | 97.7 | 98.8
| 97.0 | 96.0 | 98.8
| 98.1 | + |
| Silverlink | North London Lines
| 97.6 | 96.0 | 96.5
| 97.0 | 96.0 | 96.9
| 95.3 | + |
| South West Trains | Main Line
| 99.9 | 99.7 | 99.3
| 99.0 | 98.0 | 99.3
| 99.5 | - |
| South West Trains | Suburban |
99.7 | 99.3 | 98.9
| 99.0 | 98.0 | 98.7
| 99.4 | - |
| Thames Trains | | 99.2
| 99.0 | 99.4 | 99.0
| 98.0 | 99.2 | 99.0
| + |
| Thameslink | | 96.5
| 98.2 | 98.2 | 99.0
| 98.0 | 98.5 | 98.6
| - |
| Wales & West | Western Express
| 99.6 | 98.7 | 99.1
| 99.0 | 98.0 | 99.3
| 98.8 | + |
| Wales & West | South Cotswold
| 100 | 99.8 | 99.9
| 99.0 | 98.0 | 99.8
| 99.4 | + |
| Wales & West | West & Central Wales
| 99.4 | 98.0 | 98.4
| 99.0 | 98.0 | 98.5
| 98.9 | - |
| Wales & West | Avon | 98.5
| 99.0 | 98.7 | 99.0
| 98.0 | 99.0 | 98.7
| + |
| Wales & West | Devon |
99.9 | 99.3 | 99.2
| 99.0 | 98.0 | 99.5
| 99.1 | + |
| Wales & West | Cornwall |
99.2 | 99.2 | 98.9
| 99.0 | 98.0 | 98.8
| 97.7 | + |
| WAGN | West Anglia | 98.9
| 99.1 | 99.3 | 98.5
| 97.5 | 99.2 | 99.1
| + |
| WAGN | Great Northern | 98.9
| 98.4 | 99.4 | 99.0
| 98.0 | 99.0 | 98.7
| + |
| West Coast Trains | West Midlands
| 99.4 | 98.8 | 99.1
| 99.0 | 98.0 | 99.3
| 98.3 | + |
| West Coast Trains | North West
| 99.6 | 99.0 | 99.5
| 99.0 | 98.0 | 99.6
| 99.1 | + |
| West Coast Trains | Scottish |
99.1 | 100 | 100 |
99.0 | 98.0 | 99.8
| 99.8 | 0 |
| | |
| | | |
| | |
1. Each train operating company's performance is monitored
over 13 four week periods during the financial year (1 April-31
March):
Period 7=14 September 1997-11 October 1997
Period 8=12 October 1997-8 November 1997
Period 9=9 November 1997-6 December 1997
2. In broad terms, the statistics for calculating Passenger's
Charter reliability are based on the number of trains scheduled
to run in the published timetable, including emergency timetables
introduced in certain circumstances. A train is counted as run
if it has completed at least 50% of its scheduled route mileage.
3. Sundays (except for Gatwick Express and Island Line) and
public holidays are excluded. Days when bus services are substituted
(e.g. during engineering works), or when no effective service
can be provided and season tickets are extended or refunded, are
also excluded from the calculations. Delays or cancellations caused
by circumstances outside the control of the rail industry (such
as vandalism, suicides or terrorist threats) are also excluded.
4. The trigger levels for season ticket discounts are measured
against a moving average for a whole year. This removes any normal
seasonal variation from the figures. The statistics are compiled
by the train operating companies and are subject to annual independent
audit. Any enquiries about an individual train company's performance
should be addressed to that company.
5. &thgr;=Triggering discounts
*=Raised or new Passenger's Charter Standard
# Changes in the nature of route groups make year on year
comparisons not practicable.
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