Select Committee on Public Administration Minutes of Evidence


Memorandum submitted by the Campaign for Freedom of Information

7. ASSISTING THE PUBLIC

  People will be unable to make effective use of a right of access if they do not know what information public authorities hold. They are likely to make a broad requests, seeking as much as possible on their subject.

  Authorities will be able to reject requests that are "not specific enough " or are considered "large scale fishing expeditions ".[96]If "multiple applications from the same source for related material " are made, for example to keep individual requests below the level at which they trigger fees for complex applications, they can be treated as single applications for charging purposes, and the higher fees invoked.

  However, these request strategies may represent reasonable efforts by reasonable enquirers to obtain information when they do not know what an authority holds, and how much of it addresses their interests. Authorities are expected to help applicants find ways of overcoming difficulties caused by the restrictions on broad applications.[97] But some may find it easier to invoke the restrictions than to offer the assistance.

  We think it will also be in the interests of authorities themselves, as well as applicants, to provide effective guidance to the information they hold. This will help applicants address their requests to the appropriate body, reducing the number of misdirected applications received by authorities with no responsibility for the subject concerned. It may also reduce the tendency for applicants to make untargeted sweeping requests. Only a relatively well informed enquirer is likely to be able to limit his or her request to specific documents which actually exist.

  To help requesters discover what information exists:

    (a)   Authorities should be required to publish a guide to the classes of records they keep and the purposes for which these are held. Where this can be anticipated, it would be helpful for these to indicate whether or not they are likely to contain exempt information. Any files likely to contain personal information about individuals should also be indicated. One model might be the Canadian Government's InfoSource, a guide to the kinds of records held by each department.

    (b)   Authorities should give the public access to the internal indexes they use for identifying their own records, where this can be done without revealing exempt information. In most cases, the titles of records or files held will not in themselves contain exempt information, even where their contents may be exempt. (An exception are files which relate to individuals, such as social security claimants, if the index refers to individual names.)

    (c)   Authorities should make available an index to the records they have released in response to FOI requests, and copies of those records. Many US Government agencies do this, and their collections of previously disclosed records are highly effective in demonstrating to the new user what information is likely to be held and releasable. Equally, they demonstrate what information is likely to be exempt, since a pattern of blanking out particular classes of information (such as the names of private individuals or references to trade secret formulations) is often discernible. Prospective applicants who have understood how exemptions are applied may be less likely to mount fruitless challenges when similar information is withheld in response to their own requests.

       Making disclosed records available to public at large and not just to the individual applicant, has a wider purpose. Applicants will sometimes fail to make good use of information they receive, perhaps because they receive it too late to be of use or because it is too complex for them to handle or because they lack the means to publish or disseminate their findings. If authorities themselves "publish" disclosed records, by indexing them and inviting anyone with an interest to ask for copies, the effort that may have gone into processing the particular request may be more likely to benefit the public. An exception would clearly need to be made in the case of personal information disclosed to the subject of a record, which would not be available to a third party.

    (d)   Authorities should where practical be required to provide public reading rooms where such information as well as the guides and manuals whose disclosure is proposed in the White Paper[98] could be inspected.

    (e)   Wherever practical, all the above materials should also be made available electronically, on the Internet. A similar provision has recently been introduced in amendments to the US FOIA. This not only reduces the cost to the authority of handling repeated requests for the same information; it allows those who are unable to visit a reading room to enjoy the identical facilities via the Internet.

8. THE INFORMATION COMMISSIONER

  Some countries' FOI laws allow Ministers to overrule the appeals body in certain areas. We are pleased that no such Ministerial veto has been proposed here, and welcome the proposed enforcement mechanisms based on an Information Commissioner with the powers to order disclosure.

Appointment

  The method of appointing the Commissioner will be important. Given his or her central role under the Act it would be undesirable for this to be purely government appointment. Any suspicion that the individual concerned had been chosen on the basis of a perceived readiness to defer to the Government when potentially sensitive information was involved would undermine public confidence in the office. We suggest the appointment should be based on joint agreement between the Prime Minister, the Leader of the Opposition and the Chair of the appropriate select committee.

Powers

  The Commissioner's proposed powers appear appropriate. However, we note that he or she will only be entitled to inspect records that are relevant to an investigation and "within the scope of the Act".[99] We think it will be necessary for the Commissioner to have power to see records that are outside the scope of the Act:

   -    The Commissioner may be unable to investigate many complaints if he or she is denied access to an authority's legal advice, even though such advice may not itself be accessible under the Act. The Parliamentary Ombudsman is entitled to see material which is subject to legal professional privilege and a number of his recent investigations, both under the Code of Practice, and in relation to maladministration, have highlighted problems partly attributable to the advice of departmental lawyers.

   -    It may not be possible to investigate complaints about the police's administrative functions if the Commissioner is unable to see records relating to their law enforcement functions. Problems will also arise if the Commissioner could not see material held by an authority relating to civil proceedings.

   -    Although the security and intelligence services are to fall outside the Act, the Commissioner may play a role in dealing with complaints about the failure to release historical material relating to these services under the Public Records Acts[100] and must be able to see such records, even if they are not subject to the legislation's FOI provisions.

  We welcome the proposal that the Commissioner be able to resolve disputes by mediation.[101]

  The detailed case notes published by the Parliamentary Ombudsman under the Code have been extremely valuable; and we are pleased that the Commissioner will be expected to continue this practice.[102] We hope it will extend to describing the outcome of complaints resolved through mediation, as this route is likely to be particularly important under FOI.

Sanctions

  The Commissioner will be able to order the disclosure of records, and refer any failure to comply or obstruction of an investigation to the court of punishment as if it were contempt of court.[103] The deliberate destruction of records required for an investigation by the Commissioner is to be made an offence.[104]

  In addition to these important sanctions we think it should be an offence destroy or alter any record which has been requested by an applicant.

  Examples of the need for such a sanction have been cited by Canada's Information Commissioner. Having initially declared his confidence that administrators would never deliberately attempt to undermine the legislation, he subsequently confessed to having been "naive", noting that:

       -    A senior manager in Canada's Transport department ordered officials to destroy an audit report critical of senior managers "in circumstances indicating that the senior manager knew an access to information request had been made or was imminent. "[105]

       -    The National Defence department altered documents before disclosing them to a journalist and "orders were subsequently given to destroy the originals."[106]

       -    The Canadian Blood Committee, a government body, ordered the destruction of tapes and transcripts of its proceedings "so that the records could not become subject to the right of access ". The decision "was motivated by concern about potential litigation and liability issues associated with tainted blood products ".[107]

  The Commissioner has described the Canadian legislation "toothless" in this respect, and called for penalties to be provided for those who deliberately shred records in order to frustrate applications.

Delays

  We welcome the suggestion that the Commissioner will resolve complaints "in weeks not months".[108] However, we note that the Parliamentary Ombudsman originally intended to complete open government investigations within 13 weeks on average, but within two years of the Code's introduction was taking an average of nearly a year, despite having a relatively small number of cases (140 in total since the Code's introduction). Some complaints have taken two years or more. Substantial delays in the appeals process may undermine public confidence in the legislation, particularly if delays by authorities themselves are also occurring.

  UK experience may be contrasted with that of Canada's Information Commissioner who in 1995-96 dealt with over 1,500 cases in an average turn around time of less than four months.[109] It may be helpful to seek to understand:

    (a)   precisely why such delays under the code occurred, and consider what can be done to prevent similar problems under the Act;

    (b)   what can be learnt from the Canadian Commissioner's experience in achieving much more rapid resolution of complaints.

  If obstruction by departments has been a significant element (and Sir William Reid, in the comment quoted earlier suggested that it had been), there may be a case for additional sanctions. The proposal that the Commissioner be able to mediate may permit speedier resolution of many complaints, but we would not assume that this would automatically deal with all problems.

January 1998


96   Para 2.26. Back

97   Para 2.27. Back

98   Para 7.4. Back

99   Para 5.12. Back

100   Para 5.10. Back

101   Para 5.12. Back

102   Para 5.11. Back

103   Para 5.13. Back

104   Para 5.14. Back

105   Information Commissioner of Canada, Annual Report 1995-96. p. 9. Back

106   Information Commissioner of Canada, Annual Report 1995-96. p. 9. Back

107   Information Commissioner of Canada, Annual Report 1996-97. p. 12. Back

108   Para 5.3. Back

109   Information Commissioner of Canada, Annual Report 1995-96. p. 77. Back


 
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