Memorandum by London Transport (IT 184)
LT "LINK" INITIATIVE
The importance of providing good interchange
between the various modes of transport available within the Capital
has been firmly acknowledged in recent Government proposals to
change the arrangements for London governance, and also in the
Integrated Transport White Paper.
London Transport fully endorses this view. Its
own practical experience indicates that public transport's market
share is greatest in areas where the use of the car is restrained
or deemed impractical. The strength of competition from the private
car centres on its' "door to door" convenience. So it
naturally follows that, in order to capture part of this "near
market" there is a need to improve the quality of interchange
between different modes, to offer a seamless journey that can
better compete with the car.
To this end, London Transport has set up a Project
to drive a whole range of interchange improvements in and around
London over the next 18 months.
This Project is called LINK (London Interchange
The brief is extremely wide ranging but essentially,
the Project's objectives fall into four main categories:
To assess the quality of current
interchange facilities and identify customer requirements for
Working with other relevant parties
(e.g., Local authorities, Railtrack, ATOC, etc.) to drive investment
in the improvement of interchange facilities.
To develop good practice guidance
for the future development of interchanges.
To improve service delivery, particularly
information, at interchanges.
1. IDENTIFYING WHAT
1.1 In 1997 an initial piece of qualitative
research, involving six small study groups, was used to identify
the key barriers which prevented people from using public transport
interchanges. This was followed by a more comprehensive research
exercise conducted during the first quarter of 1998.
1.2 A second study focused on "Customer
Priorities" for interchange. This assessed the improvements
most valued by passengers according to how much extra they would
be prepared to pay to see such improvements. Analysis of all this
research identified the following issues with the highest "Customer
Priority" values at the point of interchange:
Time and convenience in crossing
roads between modes.
Lighting and security in the interchange
Service disruption and real time
Interchange signage and general route
Shelter from weather whilst interchanging.
The study also identified that the biggest challenge
involves interchange from Underground and National Rail on to
buses. This is because National Rail and Underground stations
are generally easier to locate, and transport options are generally
easier to understand when moving from bus to rail as opposed to
changing from rail to bus.
2. WORKING IN
LT has recently established a London Interchange
Steering Group consisting of representatives from LT, Railtrack,
ATOC, GoL, ALG, DLR and LRPC. This group focused on two key improvement
categories which emerge from the research that has been carried
out to date.
2.1 Network wide operational improvements
These improvements address for example the role
of staff, public address announcements and printed information.
Guidelines are being set for the Underground and for all operators,
through a proposal to develop a joint "Code of Practice Agreement".
The objectives here are to define standards, which can be applied
to all interchanges from key large volume stations such as Victoria
to lower density suburban areas such as Cockfosters.
2.2 Capital improvements
Using research gathered by LT attention is also
focused on providing better service at locations where performance
is poor. This covers "Piggy backing" existing interchange
schemes and evaluating best practice for planned schemes. Projects
will also be advanced for roll-out on a network wide basis, e.g.,
signage and security initiatives, as well as location specific
The next stage for LINK is to complete further
feasibility studies to generate a short-list of projects covering
small and major projects. The funding for these schemes would
then need to be agreed across LUL, LTB, TOCs, Railtrack, Local
Authorities as well as other agencies. The aim is to complete
many of these projects by the year 2000.
In addition LINK will also be reviewing existing
projects to ensure that they cover interchange, e.g., South West
London Transport Co-ordination (SWELTRAC) interchange study, Croydon
Tramlink and Bus Priority interchange projects.
3. LOOKING TO
An important element in the development of longer
term plans has been LT's work on piloting initiatives. Ongoing
3.1 Trial of a linked taxi service (Home-Link)
at Cockfosters, Totteridge & Whetstone and High Barnet. Scheme
recently extended to East Putney, Southfields, Wimbledon Park,
South Wimbledon and Morden.
3.2 New signage standards. Currently being tested
at Ealing Broadway and Finsbury Park.
3.3 Simplified Bus information displays, which
are being trialled at Manor House.
3.4 The trial of new cycle parking facilities
at selected stations.
3.5 Freephone link to Travel Enquiry Service
at key interchange points.
4. IMPROVING CUSTOMER
Improving the quality and clarity of customer
information offers a number of "quick win" opportunities.
A number of actions are either proposed or already under way.
4.1 Installation of local bus maps and underground
material at all London rail stations and a simple "buses
from" map on trains to central London termini.
4.2 Production and distribution of joint public
transport guides throughout Londonfollowing on from
the Ealing trial the intention is to roll-out the preferred combined
guide across London from April 1999.
4.3 Development of options for a new London
"metro" map, embracing Underground services and high
frequency rail services.
4.4 Reviewing use of existing real time information
and messaging systems.
4.5 Provision of "alternative services
information". (NB: all Underground managed stations completed,
next stage is to extend to other locations).
4.6 London Journey planner to be introduced
to Internet site. (NB: Expected delivery date of Summer 1999).
4.7 Integration of LT information with National
Rail Enquiry Service.
Though LINK is being driven by London Transport,
its success is critically dependent upon the support and co-operation
of all those parties who play a part in the planning and provision
of London's public transport system.
A joint LT and ATOC seminar took place in May
1998 with a keynote speech by London Transport Minister Glenda
Jackson. The seminar resulted in the production of a manifesto
for delivering improvements. LINK's role is to physically progress
and deliver that manifesto.