HIGHER STANDARDS OF SERVICE QUALITY
The opportunity to travel by Bus:
Network accessreasonable walking
distance to bus stops, good park and ride facilities.
Integrationthe ability to
use an integrated network of services involving good interchange
facilities, through ticketing, network information.
Access for alle.g., more low
floor buses and level boarding at bus stops.
Affordabilitysimple and affordable
fares and ticketing arrangements.
Good waiting areas:
Shelters that are well lit, with
seating and clear information (scheduled and real time).
Infrastructure that is of good design,
that complements the townscape.
Interchanges with all the main facilities
required by passengerstoilets/hot drinks/newsagents, etc.
A high quality of service:
Reliabilitya reliable service
than can be depended upon.
at all times on the key corridors.
Fastfast journey times compared
with car travel.
Good personal securityat waiting
facilities and on the bus.
Attractive and comfortable journey,
including clean vehicle and facilities, comfortable seats, good
ventilation and heating.
Customer carehelpful drivers
and staff that genuinely care for the comfort and safety of passengers.
Direct servicedoor services
for as many journeys as possible and good interchange facilities
for the remainder.
Good levels of communication:
Good informationclear and
accurate information at stops, in the home and by other means.
Network promotiona clearly
defined and understandable network of high frequency services
supported by local services.
High awarenessclear explanation
of the need to reduce dependence on the private car and the need
to use bus services more in congested areas.
that genuinely listens to the concerns of passengers and would-be
passengers, and is responsive to their needs.