Select Committee on Environment, Transport and Regional Affairs Appendices to the Minutes of Evidence


Current ATOC-led projects of relevance to the Government's Transport Policy:

Rail Journey Information Service (RJIS):

  New comprehensive information systems for stations/information points.

Rail Links Project:

  Provision of intermodal public transport information.

MORI and other Polling:

  ATOC's MORI poll into hypothecation of May 1998 has been widely used; further research evaluation underway.

National Rail Enquiry Service (NRES) for Deaf and Hard of Hearing:

  Launched by Glenda Jackson, Transport Minister, May 1998.

Personal Security Code of Practice:

  Agreed standards across network.

Passengers with Disabilities Code of Practice:

  Agreed standard providing disabled access to the rail network.

A range of further Codes of Practice to deliver customer services and care, covering:

  Major Incidents (Co-operation between Train Operators).

  Customer Complaints Handling.



  Timetable Information.

  Lost Property.

  Train Service Disruption (Co-operation between Train Operators).

Research projects into:

  Demand patterns.

  Promoting the network.

  Retail quality.

  Railcard development.

  New Deal Photocard (welfare to work).

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Prepared 28 April 1999