Current ATOC-led projects of relevance to the
Government's Transport Policy:
Rail Journey Information Service (RJIS):
New comprehensive information systems for stations/information
Rail Links Project:
Provision of intermodal public transport information.
MORI and other Polling:
ATOC's MORI poll into hypothecation of May 1998
has been widely used; further research evaluation underway.
National Rail Enquiry Service (NRES) for Deaf
and Hard of Hearing:
Launched by Glenda Jackson, Transport Minister,
Personal Security Code of Practice:
Agreed standards across network.
Passengers with Disabilities Code of Practice:
Agreed standard providing disabled access to
the rail network.
A range of further Codes of Practice to deliver
customer services and care, covering:
Major Incidents (Co-operation between Train
Customer Complaints Handling.
Train Service Disruption (Co-operation between
Research projects into:
Promoting the network.
New Deal Photocard (welfare to work).