APPENDIX 7
Memorandum submitted by Southern Electric
plc
SUPPLY INTERRUPTIONS—BOXING DAY ONWARD
STORMS 1998
I am writing in response to your letter dated
8 March and am pleased to provide below the information requested.
The number of customers who lost supply as a
result of the above mentioned storms was 9,476. This represents
approximately 0.35 per cent of the customer base of Southern Electric.
Of these customers, 80.7 per cent had their
supplies restored within three hours, a further 19 per cent were
restored between three and 12 hours and the remaining 0.3 per
cent were restored within 24 hours.
As no customers remained off supply for over
24 hours we did not fail under our Guaranteed Standards of Performance
and consequently no payments have, or will be, made to customers.
16 March 1999
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