APPENDIX 10
Memorandum submitted by NORWEB Distribution
You asked us to provide you with information
on restoration times and levels of payment that were made by way
of compensation. Please find attached a table showing the number
of customers off supply each day during the emergency and the
speed of restoration.
As far as level of compensation is concerned,
we dealt with this under our Guaranteed Standard arrangements.
This means that for any customer being off supply for more than
24 hours a payment of £50 was made to domestic customers
or £100 to business customers. For each additional 12 hour
period customers were without supply, a further £25 was paid.
To receive payment, customers had to lodge a claim within one
month of the date supply was restored.
NORWEB: BOXING
DAY STORMS
1998
| TABLE 1
|
| Number of customers off supply
|
|
|
| Date | Number off supply
due to storm damage
| Total number
off supply |
| | |
| | |
| Saturday 26 December | 20,816
| 21,975 |
| Sunday 27 December | 107,460
| 109,430 |
| Monday 28 December | 5,605 |
5,930 |
| Tuesday 29 December | 3,000
| 3,391 |
| Wednesday 30 December | 2,754
| 2,906 |
| Thursday 31 December | 209 |
532 |
Norweb has 2.2 million customers and therefore at the peak
of the storm on Sunday 27 December we had approximately 4.9 per
cent of our customers off supply.
| TABLE 2
|
| Speed of Restoration
|
| 26 to 31 December 1998
|
|
| Length of time off supply
|
0-3
hours | 3-6
hours
| 6-12
hours | 12-18
hours
| 18-24
hours | 24-36
hours
| 36-48
hours | 48-60
hours
| 60-72
hours |
Longer
|
| | |
| | | |
| | |
| 94,733 | 10,118 | 14,657
| 4,427 | 5,239 | 1,648
| 990 | 183 | 1,095
| 530 |
16 March 1999
|
