ANNEX 3
NORTHERN IRELAND CONSUMER COMMITTEE FOR ELECTRICITY
BACKGROUND
The Northern Ireland Consumer Committee for
Electricity was set up under the Electricity (Northern Ireland)
Order 1992 to represent and protect all electricity consumers
in Northern Ireland.
The Committee is completely independent of NIE
and the Director General of Electricity Supply.
The Committee consists of a Chairman and up
to nine members who come from a wide variety of backgrounds.
FUNCTIONS
The Committee:
— makes representations on behalf of
customers to NIE;
— considers with NIE their treatment
of customers in financial difficulty;
— monitors NIE's performance against
their Codes of Practice;
— suggests changes to NIE's company
practice to ensure that the customer gets an improved service;
— consults with advice agencies to
gain further information on current problems;
— alerts the Director General to concerns
about the security of supply or any matters relating to the supply
of electricity;
— discusses vigorously with NIE, the
Director General or any relevant public body, matters which relate
to the price or supply of electricity.
| 
