APPENDIX A
1. Weather
Forecast wind speeds—Widespread gusts of 45
knots throughout Saturday, 18 September 1999 with isolated gusts
up to 55 knots. Winds decreasing during the evening and much lighter
on Sunday, 19 September 1999.
Actual wind speeds confirmed by the Met Office—Widespread
frequent gusting over 50 knots across Northern Ireland on Saturday,
18 September 1999 between 09.00 and 18.00. Maximum gust recorded
was 55 knots. Winds decreasing from 18.00 onwards.
2. Incident Room
Manned— Saturday, 18 September 1999 07.30 hrs
until 23.30 hrs on Saturday, 18 September 1999 and Sunday, 19
September 1999 08.00 hrs. until 15.00 hrs.
3. Customer Interruptions
| | | Estimated No. of Customers Interruptions | Restoration Time <3 hours |
| Total No. of HV Faults | 63 | 18,018 | 78% |
| Total No. of LV Faults | 140 | 550 | 56% |
| First fault(s) identified—10.00 hrs. Dungannon/Craigavon. |
4. Call Handling
| | | | No. of Call Handlers |
| Customer Call Centres: | - | Belfast | 6 |
| | - | Bangor | 6 |
| | - | Ballymena | 6 |
| | - | Craigavon | 6 |
| | - | Campsie | 6 |
| | - | Sx3 | 12 |
| | - | Additional staff on standby + BT staff. |
| Calls received | 6,327 |
| Calls answered by call handlers | 4,550 |
| Calls answered by Message Link | 970 |
| Calls abandoned by customer | 807 |
5. Media
Prior warning
issued Friday, 17 September 1999
Bulletins
put out 30 minutes after every significant fault is reported.
Bulletins
put out immediately after every fault is restored.
BBC —
News every hour. Updating Ceefax.
UTV —
Not carrying news on Teletext.
Downtown—Hourly
broadcasts.
6. Payments
The only
Customer Care Centre that had customers off supply greater than
24 hours was Craigavon (Estimated number: 55).
6 Guaranteed
Standard (GS2) payments were made.
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