ANNEX E
SUMMARY OF
SECRETARY OF
STATE TARGETS
1998-99 AND CURRENT
STATUS
Overview
The package of Secretary of State targets for
1998-99 was set considerbly higher than the previous year, with
even more demanding goals for the Agency to achieve. The targets
stretched the Agency's performance on both disablement and widows
claims. The appeals targets aimed to clear more appeals than were
received and to reduce older cases and the new quality targets
aimed to measure not only the accuracy of the payment but also
the accuracy of the underpinning decision.
The early difficulties experienced in meeting
many of the targets had been anticipated by the Agency Management
Team and as expected, performance is on target for the achievement
of all key SoS targets by the year ending March 1999.
The current and latest available performance
figures for the year to date ending February 1999, are as detailed
below.
|
Target | Progress as at
28 February 1999
|
|
To clear 75 per cent of war disablement claims within 145 days
| 76.48 per cent |
To clear 90 per cent of war widows claims within 65 days
| 91.15 per cent |
At 31 March 1999 to have no more than 23 per cent of outstanding appeals more than 260 days old
| 138.9 per cent |
To clear 6,000 appeals during 1998-99 | 5,992
|
For 90 per cent of all claims to meet the quality criteria
| 90.63 per cent |
By 28 February 1999, to introduce an independent element to the complaints procedure
| Achieved |
To visit 98 per cent of recently bereaved widows within 15 days of a request being made
| 99.69 per cent |
To achieve an average occupancy rate for the IPPH of 95 per cent during the year
| 96.05 per cent |
|
1 The number of new appeals received has been significantly less than the number forecast, it means that the total number of cases available to clear is statistically non-viable in relation to the target measure and the target of having no more than 23 per cent of appeals over 260 days old is thus no longer achievable. We have however, met the spirit of the target and have managed a dramatic improvement in reducing the number of appeals in progress from 7,320 in December 1997 to 2,651 in February 1999.
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