ANNEX F
WAR PENSIONS
AGENCY SECRETARY
OF STATE
TARGETS 1999-2000
Putting Service First
To deliver a first class service to war pensioners
and war widows by achieving the standards set in the Agency's
Service First Charter.
For 90 per cent of all claims to meet the quality
criteria.
Working in Partnerships
To agree improvements in the "end-to-end"
Decision Making and Appeals process with the Agency and Pensions
Appeals Tribunal to reduce the overall time taken for clearance
of decisions and appeals, to improve notifications and the subsequent
implementation of decisions together with improved monitoring
and meaningful targets.
Managing Change
To implement the proposals approved by the Secretary
of State from the Prior Options Review to the agreed standards
and timetable.
Valuing Our People
To work with the Department in developing a
staffing index and to reduce our sickness absence levels by 7
per cent during 1999-2000.
Efficiency
To agree with the Department the principles
and baseline for the operation of Efficiency Indices and to commence
pilot operations in 1999-2000.
To generate efficiencies during 1999-2000 that
will enable War Pensions Agency to absorb the impact of financial
pressures equivalent to 4 per cent of running costs.
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