Select Committee on Social Security Minutes of Evidence


ANNEX G

MANAGEMENT TARGETS—1999-2000

    —  To clear 75 per cent of war disablement pension claims within 145 working days.

    —  To clear 90 per cent of war widows claims within 65 working days.

    —  To visit 98 per cent of recently bereaved widows within 15 working days of a request.

    —  Whilst acknowledging that the SoS target to review the Decision Making and Appeals process will develop improved measures for appeals, we will nonetheless clear the majority of appeals within 260 working days and 80 per cent of appeals outstanding on 1 April 1999 by 1 April 2000.

    —  To ensure that the Agency continues to function effectively in the run-up to, through and beyond the Millennium Date Change.

    —  To develop a programme of bespoke leadership and management development training for War Pensions Agency managers by 30 September 1999 to enable the management of change and improve the delivery of results.

    —  To ensure that all staff are informed of and are up to date with, Welfare Reform and Modern Service delivery changes.

    —  To carry out a staff attitude survey by 31 March 2000 to achieve a 10 per cent improvement in leadership and communication.

    —  To carry out a "Health at Work" promotion by July 1999.

    —  To deliver our service within public expenditure targets in a way that makes best use of available resources ensuring that emerging efficiencies are identified and declared.

    —  To pay 100 per cent of invoices within 30 days of receipt, unless otherwise stated.


 
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Prepared 23 June 1999