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London Transport
Mr. Brake: To ask the Secretary of State for the Environment, Transport and the Regions (1) if he will list quality targets set for (a) London Underground and (b) London Buses, giving in each instance performance against them for each of the years they have been in existence; [115417]
- (2) if he will make a statement on the revision of the quality targets set for London Underground and London Buses. [115418]
Mr. Hill: The current performance targets set for London Underground and London Transport Buses are as follows. London Transport report on progress against these targets and those set in previous years in their Annual Reports, which are published in the early summer for the previous financial year.
| Measure | Target | |
|---|---|---|
| Capacity (train kms run) | 10 per cent. increase on 1998-99 performance | |
| Reliability (unweighted excess journey time--minutes) | 4 per cent. improvement on 1998-99 level | |
| Customer satisfaction measures (10)(11): | ||
| Train service | 77 | |
| Information | 77 | |
| Customer safety and security | 83 | |
| Staff helpfulness and availability | 70 | |
| Cleanliness | 69 | |
(10) Measured through LT's Customer Satisfaction Survey
(11) Average score out of 100
| Customer satisfaction measure | 1999-2000 Target (12) | 2000-01 Target (12) |
|---|---|---|
| Service reliability | 54 | 55 |
| Personal safety and security | 79 | 80 |
| Smoothness and freedom from jolting during the journey | 58 | 59 |
| Attitude and behaviour of staff | 78 | 79 |
| Cleanliness and condition of buses | 69 | 70 |
| Information on buses | 68 | 69 |
| Information at bus stops | 64 | 65 |
(12) These targets are measured as the proportion of passengers--asked in surveys--who marked the service 7.5 or better out of a total of 10
3 Apr 2000 : Column: 310W
From 3 July London Transport Buses will become part of the new body, Transport for London, under the Greater London Authority, and targets will be subject to review by the Mayor.
Mr. Brake:
To ask the Secretary of State for the Environment, Transport and the Regions how much London Transport has spent on external consultants in each of the last five years. [115419]
Mr. Hill:
I understand from London Transport that they have spent the following amounts on external consultants in each of the last five years:
| Year | Spend |
|---|---|
| 1995-96 | 50.81 |
| 1996-97 | 40.35 |
| 1997-98 | 42.35 |
| 1998-99 | 91.16 |
| 1999-2000 | (13)108.10 |
(13) Provisional--final figure not yet available
London Underground
Mr. Brake: To ask the Secretary of State for the Environment, Transport and the Regions how many escalators on the London Underground are out of order in each zone; for how long the escalator has been out of order in each case; and when they are expected to be fixed. [115416]
Mr. Hill: These are operational matters for London Underground who have provided the information in the following table.
(14) To be announced
3 Apr 2000 : Column: 311W
Mr. Andrew George: To ask the Secretary of State for the Environment, Transport and the Regions, pursuant to his answer of 14 March 2000, Official Report, columns 118-19W, on London Underground, what is the nature of the plans that are in hand to bring the lifts at Westminster Underground Station into service. [117101]
Mr. Hill: This is an operational matter for London Underground. However, I understand that LUL will shortly invite the HMRI to inspect the lifts to ensure that they can be entered into public service.
Departmental Inquiries
Mr. Loughton: To ask the Secretary of State for the Environment, Transport and the Regions if he will list the (a) reviews, (b) public inquiries and (c) commissions of inquiry announced by his Department since May 1997. [115123]
Ms Beverley Hughes [holding answer 17 March 2000]: The information for reviews and inquiries is as follows. My Department has announced no commissions of inquiry since May 1997.
- Reviews
- Bus Review.
- Competition in the Water Industry in England and Wales.
- Comprehensive Spending Review of Housing.
- Financial Management and Policy Review of the Audit Commission.
- Financial Management and Policy Review on the Darwin Advisory Committee.
- Finance Management and Policy Review of the Housing Corporation.
- Financial Management and Policy Review of the Rent Assessment Panels.
- Financial Management and Policy Review for the Royal Commission on Environmental Pollution.
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- Financial Management and Policy Review of the UK Ecolabelling Board.
- Fundamental Review of the Laws and Procedures relating to Compulsory Purchase and Compensation.
- Housing Fitness Standard Review Steering Group.
- Inter-departmental Review of Fuel Poverty.
- Marine Nature Conservation Review Group.
- Next Steps Review of the Highways Agency.
- Opencast Coal: Review of Planning Policy.
- The Provision of New Drains and Sewers in England and Wales.
- Review of Bird Registration procedures under Section 7 of the Wildlife and Countryside Act 1981.
- Review of Business Rates Revaluation.
- Review of Compulsory Competitive Tendering in Local Government.
- Review of Controls over Demolition in the light of the 'Shimizu' judgment.
- Review of Criminal Prosecutions and Sanctions for Pollution of the Sea following Marine Accidents.
- Review of the Environmental Action Fund.
- Review of Expert Panel on Air Quality Standards.
- Review of Fees and Charges for Bird Registration and CITES Wildlife Trade Applications.
- Review of the 5-Year Strategy for HM Coastguard.
- Review of Global Wildlife Division's panel of part-time Wildlife Inspectors.
- Review of the Hedgerows Regulations 1997.
- Review of Heritage Notifications.
- Review of the House buying and selling process.
- Review of Implementation of 1995 guidance on signing for tourist attractions and facilities in England.
- Review of the implementation of Part IIA of the Environmental Protection Act 1990 (contaminated land).
- Review of the Index of Local Deprivation.
- Review of Legislation relating to integration within the Environment Agency and Scottish Environment Protection Agency.
- Review of Marine Nature Conservation.
- Review of the Missions to search for the fishing vessel 'Gaul' lost in 1974 and identification of bodies washed ashore along the coast of Russia.
- Review of the National Contingency Plan for Marine Pollution from Shipping and Offshore Installations.
- Review of the Pilotage Act.
- Review of Policy on Chemicals in the Environment.
- Review of policy within the OSPAR Commission for the protection of the marine environment of the NE Atlantic on hazardous substances, radioactive substances, nutrients and marine biodiversity. (Outcome announced in a PQ in September 1997).
- Review of the Noise Act.
- Review of Policy on International Access to Regional Airports.
- Review of Political Restrictions on Local Government Officers.
- Review of procedures for statutory and non-statutory consultation on planning applications.
- Review of Railtrack's Safety and Standards Directorate.
- Review of Rolling Stock Leasing Market.
- Review of Salvage and Intervention and their Command Control.
- Review of the Secretary of State's standards of modern zoo practice.
- Review of Single Vehicle Approval.
- Review of Speed Policy.
- Review of Trust Ports.
- Review of the Water Abstraction Licensing System in England and Wales.
3 Apr 2000 : Column: 313W
- Review of the Water Charging System.
- Review of UK National Air Quality Strategy (NAQS).
- Revenue Grant Distribution Review Group.
- Local Government Capital Finance Review.
- Roads Review (published as 'A New Deal for Trunk Roads in England')
- Transport Safety Review.
- Inquiries
- Inquiry into rolling stocks.
- Inquiry into Safety on the River Thames.
- Inquiry into South Hampshire Rapid Transit Project.
- Inquiry into Merseyside Rapid Transit Project
- Inquiry into Gaul tragedy.
- Inquiry into Paddington rail crash directed by Health and Safety Commission.
- Inquiry into Marchioness tragedy.
- Bournemouth--Swanage Ferry tolls public inquiry June 1997.
- Inquiry into Southall train crash directed by Health and Safety Commission.
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