Select Committee on Culture, Media and Sport First Report



IV. MARKETING, TICKETING AND FINANCES

Marketing

33. When we first examined the Millennium Dome late in 1997 we noted how much work remained in relation to the marketing of a product that had "no clear and catchy slogan, no logo, in fact, no visible marketing campaign at all".[88] Since then, much has been achieved. The Dome has gained a remarkably high profile both at home and abroad, partly because of its political dimension and architectural distinctiveness rather than because of formal marketing. The Experience has a readily identifiable and distinctive (albeit unnamed) logo. Several slogans have been devised, the most recent being "One Amazing Day".[89] A detailed marketing strategy has been submitted to us in confidence. As in the case of content, it would be premature to reach judgement on the Dome's marketing. The acid test for the strategy will be sustaining interest in and sales of tickets for the Millennium Experience throughout the United Kingdom and throughout its year of operation, as we have noted previously and as the Company recognises.[90] Even before our next Report, we are therefore asking NMEC for information on their strategy to sell tickets in the North of England, in Scotland, in Wales and in Northern Ireland and the response to that strategy.

Ticketing and transport

34. Tickets for the period January to March 2000 have been on sale since 22 September 1999. They can be purchased through any National Lottery retailer at Camelot terminals, through a telephone call centre and through the Company's web-site.[91] Tickets are also increasingly becoming available through the travel trade. Lord Falconer believed that the fact that tickets would be readily available would greatly reduce the possibility of ticket touts seeking to sell tickets on the day.[92]

35. Ever since our first inquiry on the Dome, we have explored whether tickets for the Dome could be sold alongside tickets for transport to the Dome. We have seen such integration as important both to the commercial success of the venture and as a means of ensuring the effectiveness of the car-free strategy.[93] We have previously expressed our concern that travel tickets will not be available at the same time as Dome tickets when Dome tickets are bought at Camelot terminals.[94] Camelot has described why the joint sale of Dome and transport tickets will not be possible.[95] As we observed previously, separate sale is likely to reinforce the tendency for prospective visitors who buy tickets for the Dome in advance to make their travel arrangements later.[96]

36. Fortunately, ticketing for transport in the London region for Dome visitors should be relatively straightforward. A "Millennium LT Card" will be available at Underground stations to people with a valid Dome admission card up to four days in advance of a visit. The ticket will cost £3.50 for adults and £1 for children. It will provide unlimited all day travel on London Underground, Docklands Light Railway, bus and Connex rail services.[97]

The finances of NMEC

37. The total budget for NMEC is £758 million. NMEC's income was expected to be financed from four main sources: first, a net grant of £399 million from the Millennium Commission; second, £150 million from sponsorship; third, £194 million from ticket receipts and other commercial income; and, fourth, £15 million from disposal of the Company's assets.[98] We explored the prospects for meeting the income targets.

38. We have previously congratulated NMEC for its success in meeting its ambitious sponsorship target.[99] The value of sponsorship has now reached more than £160 million, and NMEC hopes that further, smaller sponsorship deals will be secured.[100]

39. The target for income from ticket sales and other commercial activities is in many ways equally ambitious and, unsurprisingly, the prospects for meeting this target are less certain. NMEC has decided to keep the precise figures on ticket sales commercially confidential so that the timed release of such information can assist the sales and marketing strategy.[101] However, Mr Ayling said that "sales are going very well at the moment", and Lord Falconer viewed the initial response as "incredibly encouraging".[102] Both also set much store by opinion poll evidence about the scale of demand, which apparently suggested that 11 million adults in the United Kingdom were expected to buy tickets for the Dome. Given that this total excludes overseas visitors and children, it was seen as implying a very high level of demand to visit the Dome.[103]

40. Merchandising will be another source of commercial income. NMEC assumes an average merchandising expenditure per visitor to the Dome of £4, which is slightly greater than the middle of the range of spend per head at other United Kingdom tourist attractions.[104] The net profit forecast remains commercially confidential.[105]

41. Other major projects have often provided dedicated merchandising outlets in venues other than the location of the project itself. We believe that it has been unimaginative and unenterprising of NMEC not to have acquired sales outlets in the major cities, since not only might there have been very substantial sales of merchandise, but such outlets would have provided further publicity for the Dome and opportunities for further ticket sales.

42. The estimate of disposal proceeds of £15 million was made at a time when the value of the Dome was thought to be only its potential scrap value.[106] It is now known that the Dome will be sold as a functional building with a long life. Although the division of proceeds from the sale between NMEC as owners of the Dome and English Partnerships as owners of the land remains to be determined,[107] we expect NMEC's share to reflect the Company's enormous contribution to establishing the Dome at Greenwich as a major international architectural icon and, it is hoped, a major visitor attraction.

43. NMEC has decided that its next Annual Report will cover the period from 1 April 1999 to 31 December 1999, rather than the financial year to the end of March as was the case for the last Report. The purpose of the change is to enable its reporting periods to coincide with each distinct phase of its operations.[108] Although the change may assist the Company in its work, it may reduce the information available to Parliament and the public on operational performance during the year of operation itself. Accordingly, we expect NMEC to provide this Committee with provisional information on its financial performance during the first three months of the year 2000 on a commercially confidential basis in the course of our next inquiry on Millennium matters.


88  HC (1997-98) 340-I, para 31. Back

89  Q 83. Back

90  HC (1998-99) 21-I, para 55; QQ 88, 104. Back

91  Evidence, pp 22, 54-55; QQ 117, 123. Back

92  Q 135. Back

93  HC (1997-98) 340-I, para 42; HC (1997-98) 818-I, para 32. Back

94  HC (1998-99) 21-I, para 49. Back

95  Evidence, pp 54-55. Back

96  HC (1998-99) 21-I, para 49; Q 32. Back

97  Evidence, pp 2, 22. Back

98  Q 84. Back

99  HC (1998-99) 21-I, para 34. Back

100  QQ 132, 83. Back

101  Q 88. Back

102  QQ 88, 133. Back

103  QQ 88, 104, 132. Back

104  Q 85. Back

105  Q 86. Back

106  Q 84. Back

107  Q 118. Back

108  NMEC Report and Accounts 1998-99, p 46; Evidence, p 26. Back


 
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Prepared 24 November 1999