TELEPHONES
57. As so often seems to be the case, we were told
during our visit to the Gulf of problems with welfare telephone
connections to the UK. The Project Welcome system, which provides
telephone links to the UK for Service personnel deployed abroad,
has been introduced for personnel on the Prince Sultan Air Base
(PSAB) in Saudi Arabia. The system was not fully commissioned
when we visited the Ali Al Salem base in Kuwait. We were told
by personnel based at both PSAB and Ali Al Salem that the telephone
system is not working well: connections are poor and as a result
as much as half of the 20 minutes free allocation per week is
wasted. Additional time can be bought on the Project Welcome system
and on the other welfare systems at a cost ranging between £1.47
and £1.63 per minute but personnel do not take up this option
because cheaper and more effective alternatives (such as buying
commercial telephone cards) are available. Commanding officers
at the Prince Sultan Air Base told us that they had raised the
connection problems many times with Permanent Joint Headquarters
(PJHQ) before they were able to convince those responsible that
a problem existed and should be investigated. In Bahrain, where
Project Welcome apparently does not use satellite links, personnel
reported no problems with telephone connections, although they
were equally reluctant to purchase additional time on the system.
58. The Minister for the Armed Forces has admitted
that there are problems
... in the Gulf region ...
we know that there have been some technical problems with the
introduction of Project Welcome telephones. The speech quality
of the original system was not good, and it was difficult for
untrained personnel to use ... We have taken temporary measures
to resolve the problems. For the longer term, we shall shortly
be changing the communications system used in the Gulf region.
We are determined to make Project Welcome work for our personnel.[127]
The Secretary of State also assured us that he was
aware of the problems and that they would be addressed.[128]
We have raised the issue of telephones on numerous occasions in
the past, most recently in our report this Session on the MoD's
Annual Reporting Cycle.[129]
The government said in reply to that report that it endorsed our
views on 'the importance that Service personnel deployed on expeditionary
operations attach to being able to contact their families regularly,
reliably and cheaply'. We are therefore disappointed to find that
there are problems in a region where UK personnel have been deployed
for nearly 10 years. The contrast with the facilities available
to US personnel at the same bases is stark. We hope that the
MoD, in response to this Report, will be able to tell us that
an efficient welfare telephone system is now in place for personnel
deployed in the Gulf and indeed elsewhere. The MoD also needs
to continue to respond to the rapidly increasing popularity of
e-mail as a way for personnel to keep in touch with their families,
by supplying an adequate number of suitable computers.
Force protection
59. The region is not a benign or safe environment
in which to operate. There are military threats, terrorist threats
and other risks inherent in the nature of the deployment. Although
this was not raised as an issue of particular concern during our
visit, we would welcome reassurance that these risks have been
adequately assessed and that the necessary thinking about preventative
measures has been done.
87 Ev pp 27 and 30 Back
88 Ev
p 27 Back
89 The
GR3s are currently crewed by No. 54(F) Squadron and the VC10s
by No. 10 Squadron: see RAF Operation Warden News at www.raf.mod.uk/news/ Back
90 Ev
p 21 Back
91 Ev
p 21 Back
92 Ev
p 21 Back
93 Ev
p 21 Back
94 Ev
p 21 Back
95 Ev
p 21-22 Back
96 Ev
p 21 Back
97 HC
Deb., 22 February 2000, c 1394 Back
98 Ev
p 31 Back
99 HC
Deb., 6 June 2000, c171w; see also QQ 52-58. No offensive operations
are conducted by UK forces in the northern no-fly zone and there
is therefore no targeting policy there. Back
100 Q
10 Back
101 Since
December 1998, there have been two occurrences of ordnance released
from UK aircraft hitting unintended targets. See HC Deb., 6 June
2000, c 169w Back
102 Q
60; see also HC Deb., 6 June 2000, cc 169-170w Back
103 HC
Deb., 6 June 2000, c 168w Back
104 Q
93 Back
105 Q
95 Back
106 HC
Deb., 14 February 2000, c 370w Back
107 HC
Deb., 9 July 1997, c 867 Back
108 Tenth
Report from the Defence Committee, Session 1999-2000, Major
Procurement Projects, HC 528, paras 11-26 Back
109 Q
104 Back
110 HC
Deb., 14 June 2000, cc 645-6 w; see also QQ 102-106 Back
111 Jane's
Defence Weekly, 8 March 2000 Back
112 Q
96 Back
113 Q
94 Back
114 Q
106 Back
115 Q
106 Back
116 Q
121 Back
117 Q
122 Back
118 Q
120 Back
119 Q
121 Back
120 Q
77 Back
121 Q
83 Back
122 Jane's
Defence Weekly, 12 April
2000, pp 23-24. The MoD has said that it cannot comment on restrictions
on certain types of weapons as UK aircraft in the northern no-fly
zone only conduct renaissance operations; see Ev p 31 Back
123 Q
80 Back
124 QQ
123-127 Back
125 Q
118 Back
126 Q
118 Back
127 HC
Deb., 13 April 2000, c 523 Back
128 Q
130 Back
129 Second
Report from the Defence Committee, Session 1999-2000, Ministry
of Defence Annual Reporting Cycle, HC 158, paras 100-103 Back