Annex 6
QUOTES
"There has been a huge improvement in water
supplies as a result of DWI"
"There seems to be a presumption that a company
is on the fiddle rather than the presumption that a company is
playing with a straight bat"
"So much of what we have had to do over
the last 12 months has had nothing to do with what comes out of
customers' taps"
"Company performances have improved beyond
all recognition so why prosecute now?"
"The inspection was very thorough and professional"
"In our experience DWI's consultants are very competent people
but they can't get issues resolved"
"Relationship has definitely shifted in the last 12 months
from partnership to policing"
"Prosecution brings a different relationship"
"The Liaison Inspector has an excellent level of professional
knowledge and expertise and that's very important to us"
"Tendency to be awfully formal in an exchange of letters
rather than sitting down around a table"
"The reorganisation of the Inspectorate was not a bad idea
but it has had little effect on us so far"
"The Inspector did an excellent job of carrying out the incident
investigation"
"We hope we don't see the mentality develop of issuing x
parking tickets per day"
"Some at DWI believe that a big stick must be taken to companies
or they will get around everything"
"When we queried the lack of an audit report we were told
that DWI didn't want to burden the companies with too much"
"We would have welcomed a meeting to discuss the draft report"
"With Crypto DWI has moved from a respected regulator to
disinterested enforcer taking a `never mind what the problem is'
approach"
"Not always clear what information is needed but it is usually
resolved in one (long) phone call"
"DWI has done a lot of good work to raise standards"
"The draft Cryptosporidium regulations are saying to the
companies `we don't trust you.' But the companies are trusted
to analyse for arsenic and cyanide"
"The Inspector was very thorough and tough and didn't miss
a thing but also had an excellent manner in dealing with people"
"DWI inspectors don't like to be challenged"
"In carrying out the inspection the Inspector was heavy handed,
nitpicking and inconsistent"
"I regard DWI Inspectors as valuable consultants . . . and
they come free!"
"DWI start from the premise that they [the company] are doing
it wrong whereas consultants start from the premise that they
are doing it right"
"Where are DWI trying to get to with their present policies?"
"Danger of getting locked into a prosecution orientated relationship
. . . not a very adult relationship . . . but accept that DWI
were feeling frustrated at company inactivity"
"Would prefer more meetings to resolve issues—could
be less demanding of resources in the long-term"
"The current solution to the Crypto issue comes from the
water quality/laboratory background of the Inspectors"
"DWI has perfect hindsight"
"DWI is more concerned about prosecution for Crypto than
ensuring that it doesn't appear in water supplies"
"Too much emphasis on labs and AQC . . ."
"All the recommendations could be implemented without improving
water quality at all"
"Three months is a long time to be hanging on a hook"
"Consultants vary enormously and have a longer learning period"
"DWI is generally good for the industry"
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