ANNEX I: Detail on Types of Complaints
as Quality Testing
Greater published detail would assist in bringing
about an improvement in standards. The number of complaints deemed
to be 'justified' and 'unjustified' should be published. Further,
statistics should be published, broken down by the following categories:
- Administrative matters arising before and after
the mediation, site inspection, hearing, inquiry or Secretary
of State inquiry;
- Complaints made against Inspectors relating to
their conduct of the mediation, site inspection, hearing, inquiry,
Secretary of State inquiry;
- Complaints relating to Inspectors' reports/decisions;
and
- Complaints made by local authorities and other
parties relating to breach of contractual arrangements by the
Planning Inspectorate to hold inquiries on their behalf (e.g.
late delivery of a report into a development plan inquiry)
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