Select Committee on Home Affairs Minutes of Evidence



REPLIES BY THE LORD CHANCELLOR'S DEPARTMENT TO WRITTEN QUESTIONS FROM THE COMMITTEE

LORD CHANCELLOR'S DEPARTMENT ANNUAL REPORT 1999-2000

A:  LCD ADMINISTRATION

1.   What vacancies on public bodies has the Lord Chancellor filled by appointment in the calendar year 2000 to date; and what vacancies are expected to be filled by the Lord Chancellor before the end of 2001.

  The following table shows the appointments the Lord Chancellor has made to his executive and advisory non-departmental public bodies in the calendar year 2000 to date.

Name of body No. appointed
Advisory Committees on General Commissioners of Income Tax 20
Advisory Committees on JPs49
Civil Justice Council3
Civil Procedure Rule Committee1
Insolvency Rule Committee2
Law Commission2
Legal Aid Board2
Legal Services Commission6
Legal Services Consultative Panel13
Advisory Committees on JPs (NI)25

  Current estimates are that the following vacancies will be filled between now and the end of 2001:

Name of bodyNo. to be appointed
Advisory Committees on General Commissioners of Income Tax 100
Advisory Committees on JPs150
Advisory Council on Public Records6
Children and Family Court Advisory and Support Service 11
Civil Justice Council10
Civil Procedure Rule Committee6
Council on Tribunals2
Crown Court Rule Committee4
Family Proceedings Committee5
Insolvency Rule Committee2
Judicial Studies Board4
Law Commission2
Legal Services Commission2
Strategic Investment Board*5
Advisory Committees on JPs (NI)2
Advisory Committees on GCITs (NI)8
Advisory Committee on Juvenile Court Lay Panel (NI) 4
Legal Aid Advisory Committee (NI)1

  * The Strategic Investment Board will replace the Honorary Investment Advisory Committee

  The Lord Chancellor also appoints General Commissioners of Income Tax in England and Wales, and in Northern Ireland. These are classified as tribunal NDPBs. Twenty appointments have been made in the year so far, and a further 72 are expected before the end of 2001.

  He also makes appointments to other departments' tribunals and to the Home Office's Sentencing Advisory Panel. Appointments to these bodies are not included.

2.   For what reason did the gross estimated departmental running costs increase by almost 14 per cent (£66 million) between 1998-99 and 1999-2000; and for what reason are they projected to increase by a further £15 million in 2000-01?

  The primary drivers behind the increases are:

million
1999-2000:Funding for the Family Law Act: £18.85
General increase to Court Service baseline, for areas including asylum, visit visa appeals, rent reviews, civil court security, Financial Services and Markets Tribunal, and Civil Justice Review: £15.88
Reclassification of capital expenditure to running costs to fund PFI projects, and comply with changes in accounting definitions of capital: £25.631
2000-01:Additional Family Law Act funding: £11.17
Addition to Court Service baseline for areas including asylum, rent reviews, the Crown Courts and PFI accommodation: £5.995
Court Service ECHR funding: £9.3
Reductions in levels of reclassifications/accounting changes: --£8.249
Transfers to Sister Departments: --£3.5

For what reason did the estimated running costs of the Court Service increase by almost 11 per cent (£43 million) between 1998-99 and 1999-2000?

  The outturn expenditure figure included in the annual report is estimated. Actual outturn for the year was £439 million, an increase of £40 million over the previous year.

  Footnote (1) to Table 14 (page 79) notes that "The gross figures are no longer net of any VAT refunds on contracted out services". £10.86 million of the 1999-2000 expenditure relates to VAT.

  Additionally £18.20 million of capital provision was reclassified as running costs in 1999-2000. It was necessary for the Court Service to reassess all its building schemes to ensure that such expenditure enhanced its value or significantly added to the life of its estate. The Court Service was required to conduct this exercise in accordance with Treasury guidance.

  The Court Service was required to upgrade the IT system in the civil courts prior to, and following, the implementation of the Civil Justice Reforms in April. The cost of these changes was £6 million. The cost was met by utilising the proceeds of asset disposals. This cost was in addition to general contractual IT cost increases of £2 million.

  £3 million was committed in readiness for the influx of asylum work anticipated in 2000-01.

  The table below summarises the items (in value order) which contributed to the increase in running cost expenditure between 1998-99 and 1999-2000:

ItemAdditional Expenditure (£ million)
Reclassification of Capital18.2
Change to VAT accounting10.8
Civil Justice Reform IT changes6.0
Asylum backlog3.0
PFI: IT increase2.0
TOTAL40.0

3.   £5 million has been allocated for long-term capital projects in 2000-01. Could you provide a breakdown of the projects in which this sum will be invested?

ProjectDetails Allocation (£)
CarsPurchase500,000
MANIFESTImplementation of estate management and finance system 1,017,270
CMF WorksCrown Court Infrastructure 500,000
Basildon CombinedDefects to new builds 115,000
Kingston CrownDefects to new builds 30,000
Liverpool CombinedCapital element of large maintenance project 250,000
Manchester Crown SquareCapital element of large maintenance project 400,000
Snaresbrook CrownCapital element of large maintenance project 850,000
Brighton CountyExtension to court 250,000
RCJ-PABXNew telephone system 400,000
Cardiff CrownRoof replacement 350,000
Haverfordwest CountyCapital element of relocation project 70,000
Office Supplies CapitalAllocated throughout Accommodation and Procurement Division 736,500
UnallocatedUnallocated 31,230
5,500,000

  Note:   Under Treasury rounding conditions the figure was rounded down to £5 million in the Departmental Report.

4.   In what ways is the Department encouraging the public to take up electronic delivery of its services? What service delivery is represented by the 6 per cent capability and take-up figure cited (page 42)? Is the Department on track to achieve the Government-wide target of 25 per cent service delivery by 2002?

  LCD is committed to developing the transformation of its business through the electronic delivery of high quality good value customer-focussed services. The bringing forward of the 2008 target for 100 per cent electronic service delivery capability to 2005 has given the Department a significant challenge. We have begun work on the creation of our e-business strategy to map out how we will meet that challenge and the Department has recently published civil.justice.2000, a strategy paper, which sets out a vision of how the enormous potential offered by developing technologies might be harnessed for the benefit of users of the civil justice system.

  The Department provides encouragement in many ways for the take up of electronic delivery of existing services: websites provide a range of publications and information; correspondence by e-mail is widely available; and some fee reductions are offered to users of electronic services. Planning for developing existing and creating new services will incorporate marketing strategies to ensure opportunities are fully exploited.

  Over the next 12 months every household in the country will receive a drop card with basic information about the Community Legal Service and the Just Ask! website. The website is designed to be user-friendly with text in plain English and five community languages. The site was winner of New Media Age Effectiveness Award 2000 for Charity and Public Sector. A programme of development is planned to increase its functionality and effectiveness. The site will provide the hub around which developments in the provision of legal help on the Internet will stem.

  The Public Record Office has had a structured campaign to sell its education service, "The Learning Curve" to schools. Every school in England and Wales is being sent a postcard giving brief details of the site and inviting them to apply for a detailed information pack. To date, 3,740 packs have been sent out. In addition, it has been publicised through articles and reviews in education and IT publications.

  Already in excess of 50 per cent of claims nationally are issued via the Court Service's Claims Production Centre (CPC). It is hoped to attract a further 100,000-150,000 claims to the CPC over the next two years. The issue of claims via the CPC attracts a discounted fee as against the paper based issue process. HM Land Registry also encourages electronic delivery through fee reduction. Fees for Official Searches applied for electronically are discounted by 50 per cent.

  A number of websites have been or are being re-designed in consultation with customers to improve their usefulness and increase usage. We are also developing an online recruitment system for judicial and similar appointments.

  The 6 per cent figure for electronic service delivery is based on the Autumn 1999 Central Information Technology Unit (CITU) return which showed a then current capability of 6 per cent. That figure was based on a small sample of services and the monitoring regime has now been changed. The services were:

    Court Service: Claims Issue (Not Fixed Date); divorce proceedings; probate; expenses to jurors.

    Legal Aid Board: Applications and issue of certificates.

    Public Record Office: Access to Catalogue; PRO Access to Other Information.

  It appears that the Department and the other agencies and bodies which report to the Lord Chancellor are on target to achieve the Government-wide target of 25 per cent service delivery by 2002. However, some caution is necessary because the precise ambit of the target has still to be clarified and no direct comparison can be made with the previous monitoring system. In particular, services are now to be capable of online delivery (rather than merely electronically)—and the definition of "online" needs to be settled. Also, the extent of the value for money/absence of demand criterion needs clarification.

    —  Present indications for LCD is that the 25 per cent target will be met by 2002.

    —  HM Land Registry is currently capable of delivering 30 per cent of its services electronically (using the old CITU methodology) or 20 per cent using the new methodology.

  These are all pre-completion land information services. Land Registry is on target for full electronic capability by 2005.

    —  Access to records at the Public Record Office is not yet enabled. In the near future a start will be made on digitising the paper records, while ones which are themselves created electronically will be made available over the internet. This is to be fully achieved by 2005 (25 per cent by 2002).

What assessment has been made of the effectiveness of service delivery via the Community Legal Service's website, "Just Ask!"?

  The effectiveness of the Just Ask! site is assessed by a variety of means. The two principal means of assessment are:

Usage:

  The most commonly-accepted measurement of a website's popularity is that of "page impressions". In the first two months of its operation (April and May 2000), 55,469 page impressions were recorded. By the end of May, the daily page impression rate had reached approximately 2,000. The page impression rate almost doubled following the first wave of the delivery to households in six local authority areas of information leaflets about the Community Legal Service. We expect similar increases in usage to follow subsequent waves of this campaign, starting in July. The site's current usage rate already places the site in the "top 10 legal websites", as monitored by Legal Technology Online.

Feedback:

  The site's online feedback facility allows users to comment on the site, suggest improvements and to record a rating for the site (from "Very Poor" to "Very Good"). The statistics of the ratings, for April and May, are as follows: Very Good—26 per cent; Good—30 per cent; Reasonable—24 per cent; Poor—11 per cent; Very Poor—9 per cent. We understand that the recorded levels of satisfaction in the site (ie 80 per cent of respondents rating the site as "Reasonable" or better) compare favourably with other sites.

  The feedback facility is also used as a developmental tool. A number of changes have been implemented following comments made by our users. For example, the ability to choose a geographical limit within which to search for advisers via the Directory function was added as a result of feedback received. Proposals for in-depth qualitative research amongst potential users of the site, to inform future development, are also currently being considered by the Department.

  Our positive assessment of the effectiveness of Just Ask! was reinforced by the site's recent winning of the Charity and Public Sector category of the prestigious New Media Age Effectiveness Awards 2000. These awards "aim to promote the quality of new media projects in the UK; emphasise effectiveness in order that smaller companies have equal footing with larger firms; act as an incentive to the people in the industry; and provide a benchmark of excellence." The award, which went jointly to the Lord Chancellor's Department and to ICL (the designers and builders of the site), recognised the site's user-friendly interface to the public. The judges of the award commented "They've done extremely well with a dry subject, and go beyond achieving their set goals for this excellent cause. Access to justice for the most vulnerable in society is a serious public cause commendably championed by this site."

  Just Ask! has been welcomed by a wide range of key stakeholders. The site's development is overseen by the CLS Website Steering Group which includes representatives from the Advice Services Alliance, the Law Society, the Local Government Association, the Consumers Association and ICL. A large programme of work is in place to add to the site's functionality and to increase its effectiveness.

What proposals are there for the introduction of electronic conveyancing? How soon is it likely to be introduced? What assessment has been made of the likely take-up of this service by practitioners and the public?

  The Lord Chancellor proposes to use powers under section 8 of the Electronic Communications Act to make orders that will amend primary legislation so as to remove the restrictions on using electronic communications to create and convey interests in land. There are many such provisions: examples include the Law of Property (Miscellaneous Provisions) Act 1989 ss 1 and 2; the Law of Property Act 1925 ss 52 and 53; and the Land Registration Act 1925 s 27. LCD, HM Land Registry and the Law Commission have formed a working group to take this work forward.

  HM Land Registry has a programme of electronic service delivery development; electronic conveyancing will be developed and introduced gradually. Wide consultation with property professionals and their representative bodies, banks and building societies and consumer bodies will be necessary. It is hoped that the first of the orders under section 8 of the Electronic Communications Act 2000 will be made, after public consultation, at or around the end of 2000.

  The Joint Working Group of the Law Commission and HM Land Registry is preparing a draft Land Registration Bill. The report containing the Bill and explanatory notes is expected to be published early next year. The principles underpinning the Bill were consulted upon in the Joint Working Group's second report Land Registration for the Twenty First Century (1998) Law Com No 254. The Bill will completely overhaul the existing law of land registration and enable it fully to regulate the processes under which an electronic conveyancing system could operate.

  The response to Land Registration for the Twenty First Century showed a wide and strong support for electronic conveyancing. Use of the HMLR website indicates that citizens seem to be keen to make use of the "on line" services. Although there was an initial reluctance by the legal profession to make use of the Direct Access services, whereby account holders can obtain information from HMLR and order searches and copies of documentation, there is now a rapid increase in the use of this service. In the next month, contracts will be awarded to several private sector consortia to run NLIS—a "one stop shop for property information using Internet technology". NLIS consortia have also carried out customer surveys which show that the majority of solicitors are now linked to the Internet and that they could be persuaded to adopt a more modern approach to conveyancing.

In what form is it proposed to make the Statute Law Database (p 12, para 9) available to end-users? Will members of the public be able to have ready access to the database? What charges, if any, will be made for access?

  Options for delivery of the Database to all users, including members of the public, are at present being explored. Besides the option of access via the Internet, other forms of access could include CD-Rom, a private Intranet and publication through value added re-sellers. The pricing policy is also under discussion.

What barriers are there to extending electronic delivery of Departmental services? How does the Department propose to tackle "past under-investment" in electronic services (p 69, para 33)?

  The principal barriers to extending electronic service delivery are the funding of new investment and obtaining and retaining staff with appropriate skills (especially in IT and project management).

  Other difficulties include:

    —  The time lag between investment in new services and returns on efficiencies from those new services.

    —  Where existing services are electronified, it may be necessary to run new and old systems in parallel for an uncertain transitional period until new electronic equivalents begin to gain widespread use.

    —  Existing contractual arrangements of long-term deals entered into before the development of the current e-government agenda may have to be modified.

    —  The need to provide all staff with the skills to successfully deliver electronic services.

  Although the Department will promote the uptake of electronic services in various ways, the degree to which the public and businesses are willing or able to use such services may also be an issue in some areas.

  Historical under-investment has not been universal in the Department but it is the major difficulty that we have to overcome. In general terms we propose to attract sufficient investment to do so:

    —  By devising a sound e-business strategy.

    —  By using the strategy to identify new services and new ways of delivering old services that our customers want to use.

    —  By marketing those services successfully and using resources saved to deliver other services.

    —  By drawing new investment from public and private sector sources. Our e-business strategy will be looking at the possibility for new ways of working with the private sector.

    —  By using electronic service delivery to make savings in delivery costs.

  Proposed IT related investment includes:

    —  CAFCASS (Children and Family Court Advisory and Support Service) £13 million.

    —  Magistrates Courts (Libra) £31 million. The Libra Project will replace the existing IT systems in the magistrates' courts with a standard service incorporating a new, single core system together with full office automation. The output of the project will be the joining up of the agencies in the criminal justice system through the use of IT.

    —  LCD Headquarters £24 million. In particular, our new Management Information System (MIS) will create a strategic and operational tool through the provision of an innovative data warehousing system: information from diverse and separate systems and sources will be collected together into one data warehouse, which will provide tools to enable that information to be combined and analysed as required.

    —  The Crown Court Programme £32 million.

  We will endeavour to secure best value for money in terms of the supporting infrastructure we procure directly (particularly in the area of back end systems and electronic data holdings). Further to that, we are also actively looking to exploit investments being made by others (so as to minimise overall costs), for example:

    —  Centrally provided components (such as the UK Online portal, the Government Gateway, the Small Business Service website): we will utilise such components (and, hence, exploit their economies of scale) wherever it is operationally most effective and efficient to do so;

    —  Third party providers: we are actively investigating the potential for electronic delivery of services via licensed third parties who already have electronic delivery capacity in place (and, hence, the marginal cost of delivering new services is significantly reduced).

What proportion of the staff of the Department and the Court Service presently have individual access to e-mail at (a) LCD and CS Headquarters; (b) associated offices?

  The proportion of staff who have individual access to e-mail is as follows:

Internal e-mail External e-mail
LCD Headquarters100% 94%
Associated Offices97% 45%
CS Headquarters100% 100%

5.   "In order to meet effectively the challenge of these objectives the Department itself will have to be transformed" (p 69). What is the overall strategy for transformation of the Department and the delivery of its services? What objectives have been set?

  The objectives referred to relate to developing the Department's role as sponsor, regulator and provider in the market for legal services; providing responsive, accessible court services which meet the diverse needs of users, stakeholders and the public; and creating a society well informed about the rights of the individual and able to protect them, especially the rights of children and vulnerable adults.

  Such priorities mirror the Lord Chancellor's vision for the future of his Department: a Department whose defining aim is to identify and address the needs and aspirations of society and of individuals seeking access to justice. The achievement of this aim requires the Department to transform its role in a way which recognises that the demands of a coherent, customer facing, accessible and responsive justice system involve not just court processes, procedures and management but also the needs of court users and the wider public both before matters reach the litigation stage and after the disposal of the case. The main strands of our strategy for achieving this new role are:

    —  developing a departmental capacity to look forward and outwards through better partnership working, both in policy development and service delivery; and improving our business planning capacity to deliver the long-term vision for what we do against a background of rapid economic, social and technological change;

    —  playing a full and proactive part in encouraging greater integration in the criminal justice system and in implementing cross-cutting strategies to reduce crime and deliver justice;

    —  ensuring that the results we deliver are based on the views of our customers at all stages of policy development through to the point of delivery and in a way which enables us to ensure that our policies and services take account of the different needs of different groups of people;

    —  encouraging ideas and innovation from our staff through more inclusive communication, new ways of working across functional boundaries, leadership programmes and tailored reward and incentive systems.

  The test of our success in transforming the role of the Department will be not just whether we meet our current aims, strategic objectives and targets but how we meet them. We need to improve continually on our performance and on our planning. The transformation must be directed at making things better for the public we serve.

"[The Department will have to be] much more proactive than it has traditionally been, and across a wider canvas." What new areas will the Department be expected to cover? How will its new "proactiveness" be measured?

  This is not a matter of moving into entirely new businesses but rather of strengthening our role and extending our reach in areas such as the provision of legal services and the family justice system to meet the Government's social justice priorities. We must now ensure that legal services fulfil their potential as part of the Government's armoury for combating social exclusion and tackling poverty. The requirement remains to ensure good quality, affordable legal services in a way which provides value for money for the tax payer. But, in addition, we must better target legal services through improved access to the provision of good quality information for users and their advisers on appropriate routes towards advice, mediation or litigation and how to resolve disputes which affect them in a way and at a cost proportionate to the issues at stake. Similarly, stronger families and the protection of children's rights contribute to social cohesion and fairness in society. On the family justice system, therefore, the requirement is to provide a legal and procedural framework to sustain family relationships and when they do break down to resolve disputes, with the least distress to those affected, especially the most vulnerable. The effective operation of family matters depends critically on successful inter-disciplinary cooperation and it is in the Department's interest to promote an over-arching supporting structure for the family justice system which links local committees into a national structure.

  The new "pro-activeness" implied above will be measured through the PSA and SDA targets agreed in support of the Departmental strategic objectives.

B: CRIMINAL JUSTICE SYSTEM

6.   What is the contribution of the Department towards the overall IS/IT objectives for the Criminal Justice System?

  The Department works very closely with the other agencies in the criminal justice system on IT/IS issues through the jointly funded Integrated Business and Information Systems (IBIS) Unit. There are three main elements of work that we are engaged in. We helped develop and support the Medium Term Strategic Plan for Information Systems in the Criminal Justice System. This includes supporting the "beacon" project to provide electronic links between all the agencies in Essex. We have also been involved in the initial work to develop the long-term strategy. Thirdly, strategic systems (LIBRA for the magistrates' courts and CREDO for the Crown Court) are being developed in an approach consistent with the overall strategic direction.

  The Lord Chancellor recently announced the work being undertaken as part of the Crown Court Programme, which is looking at how IT can help produce a faster and more efficient Criminal Justice System. For example, we will be piloting electronic presentation of evidence at the turn of the year. In an earlier study this saved up to 20 per cent of court time on long and complex trials, reducing costs to the prosecution, the legal aid fund and allowing other cases to be brought on more quickly. This programme of work all fits with the strategic imprint for the CJS as a whole.

7.   What are the measures on just processes and outcomes for which the Department is responsible as a stakeholder in the Criminal Justice System's business plan for 2000-01 (CJS Business Plan 2000-01, Objective 4)?

  A single project group which has developed the approach to monitor a range of indicators is handling this. The team is a joint initiative and includes representatives from the police, a Resident Judge, a magistrate, a representative from ACPO and the Crown Court as well as officials from the three CJS Departments.

  On just process, the Lord Chancellor's Department, the Home Office and the Law Officers' Departments are jointly monitoring the number of cases that are dismissed because the magistrates find that there is no case to answer, and non jury acquittals in the Crown Court.

  For just outcomes, the Departments are monitoring:

    —  the number of successful appeals against sentence;

    —  the number of successful appeals by the prosecution on the basis that the original sentence is unduly lenient; and

    —  the number of criminal cases in which there is a successful appeal to the Divisional Court by way of case stated or judicial review.

8.   What systems does the Department intend to put in place to identify and track particularly lengthy youth cases through those areas of the criminal justice system which are its responsibility?

  We believe that the Narey reforms and new local good practice already introduced into the Youth Court will help to make further progress. However, there are a number of critical factors which need further effort to help deliver the pledge on persistent young offenders. This is particularly evident for the handling of lengthy cases. These cases can have a major "drag" on current performance. In one area, for example, almost half of all PYO cases were being dealt with in under 71 days, but 15 per cent of cases took more than 200 days, which pushed up the overall average to over 110 days.

  It became clear that local agencies needed to identify and track these cases. The Youth Justice Board's advisers therefore developed packages for the various agencies which provide two tools: a case calendar for the file and a spreadsheet tracking programme.

  In magistrates' courts, the system means that youth courts are alerted to persistent young offender cases and the age of cases so that reviews are triggered at set points. When a case exceeds a certain number of days, further checks are made to ensure all necessary work is done before a case appears before the court so that it can be resolved expeditiously. Similarly the Crown Court uses a system including a spreadsheet to track cases and monitor performance.

9.   In February 2000 the Department's DEL was increased by a £25 million transfer from the Reserve in respect of additional legal aid costs following the implementation of the Narey reforms (HC Deb, 3 February 2000, col. 727w).

Why did the Narey reforms lead to additional legal aid costs to the Department?

  One of the successes of the Narey provisions has been the reduction in the time taken for cases to reach conclusion in the magistrates' courts. This has resulted in bills being submitted to the Legal Aid Board for payment more rapidly than before.

  Similarly, cases are being committed to the Crown Court earlier than before. This has brought forward a significant tranche of payments into the Departmental Expenditure Limit (DEL) that was not anticipated when it was agreed with the Treasury.

  In particular there was a large bring-forward cost for the Crown Court. The Department was still paying for old cases when the new streamlined system allowed the others to go through quickly.

  Bring-forward costs in the magistrates' courts were lower. Actual increased cost in the duty solicitor scheme was not offset entirely by standard fee savings.

Are similar costs foreseen for this financial year?

  The costs have been estimated at around £115 million over the next three years. Extra funds have been secured from the Treasury. The breakdown over the three years is as follows:

    —  1999-2000=£25 million

    —  2000-01=£55 million

    —  2001-02=£35 million

C:  CIVIL JUSTICE

10.   The Appropriation in Aid target for the civil courts was missed in 1998-99 (by £1.1 million) and is expected to have been missed again in 1999-2000 (by £16.2 million). For what reason have both these targets been missed?

  1998-99 was the first year in which the Court Service Memorandum Trading Account for the civil courts was prepared on a "accruals accounting" rather than a cash basis. The introduction of a new accounting system, ARAMIS, enabled some accruals data to be collected from December 1998 onwards. This has helped to begin to identify more accurately the full accruals cost of the operation. Specifically this move had the effect of increasing the base cost of the civil courts as capital charges were fed into the accounts.

Why was the target for 1999-2000 increased by £14.6 million?

  The actual shortfall in Court Service income for 1999-2000 was £15 million. This was due both to a reduction of some 20 per cent in the number of claims issued in the first six months after implementation of the civil justice reforms and to an increase in the accruals cost of the civil courts.

What has been the practical effect of missing these targets?

  There was no practical effect of missing the target because the shortfall was met, with Treasury agreement, by utilising funds provided for the implementation of part 2 of the Family Law Act, the implementation of which has been delayed.

What is the target set for 2000-01?

  The cost recovery target for 2000-01 is £340.4 million.

11.   What evaluation has been made of the first year in operation of the first phase of civil justice reform, viz the unified procedural code for the High Court and county courts?

  Following a consultation exercise conducted in September 1999, there was consensus that evaluation of the reforms should not commence until 12-18 months following implementation (the vast majority opting for 18 months). This is to allow for "bedding in" factors such as stabilisation of workload. Quantitative analysis will commence in October 2000.

Has any evaluation been made of the reform of the system of civil appeals introduced in September 1999?

  It is premature to commence evaluation of the changes to civil appeals, for similar reasons to those provided above. The reform of civil appeal procedures, although commenced on 27 September 1999, was only completed on 2 May 2000.

Are the results of the review of enforcement of civil court decisions, due in June 2000, yet available?

  The results of the first phase of the Review of Enforcement (examining the present methods available for enforcement and identifying changes to enhance their effectiveness) has now been completed and Ministers are currently considering the recommendations. An announcement on the findings of the Review will be made in due course. A White Paper setting out the details of the proposals for change will be issued this autumn. A detailed timetable for implementation of the recommendations from the first phase has been drawn up and the first changes to secondary legislation are expected to come into force towards the end of 2001.

D:  ACCESS TO JUSTICE ACT

12.   "The Lord Chancellor's Department is working up a package of measures which should abolish the legal aid means test in youth cases by the late summer." [Letter from Home Secretary, Lord Chancellor and Attorney-General to all criminal justice agencies, 10 May 2000]

What measures are expected to be introduced?

  The means test will be abolished in all youth cases and in cases in the magistrates' courts which are initiated by way of summons rather than by way of charge. The reason for this distinction in magistrates' courts is twofold. First, the Legal Aid Act 1998—under which criminal legal aid will still be provided until April 2001—is based on an assumption of means testing and the collection of contributions. Whilst it is possible to remove means testing in individual areas it is not possible to remove the means test wholesale. Secondly, by focusing on cases which are charged rather than summonsed we get that group of cases which appear in court quickly and for which the avoidance of any form of delay is important. Where a case is brought to court by way of summons the defendant has much longer (usually several weeks) in which to seek legal help and apply for legal aid, if appropriate. Cases which are triable on indictment only, and therefore the most expensive of cases, will continue to be means tested until recovery of defence costs orders are introduced in April 2001.

How are they likely to address delays in the youth justice system?

  The removal of the means test in itself will not remove all causes of delay in youth cases, but it is one factor which can, in some cases, cause delay—whilst appropriate documentary evidence of means (of the child or parent) is being sought. The removal of the means test will mean that waiting for such evidence does not undermine other measures which are being taken to remove delays in youth cases.

What is the likely cost of measures to abolish the legal aid means test in youth cases?

  We estimate that abolishing the means test in youth cases could cost up to £1.4 million in a full year. The additional costs arise through the loss of contributions that would otherwise have been paid by the assisted person or, more likely, their parents, and by the extra cases that will obtain legal aid. The abolition of the means test will save the time of court staff undertaking the work and of other agencies, such as the Benefits Agency and Inland Revenue, that are involved in confirming the status of legal aid applicants. But more importantly it will remove a significant source of delay in the proceedings which will in turn produce savings for other court users such as the police and witnesses. These savings have not been quantified.

13.   For what reasons was it necessary to postpone the introduction of the Criminal Defence Service from October 2000 to April 2001?

  It became clear that the original date for implementation was no longer realistic. The Mackintosh Duncan judicial review on civil contracting impacted on the criminal contracting timetable by requiring senior management and lawyers to work on the judicial review at a time when the Legal Services Commission (LSC) had planned to switch focus to implementation of the CDS. The extended timetable recognises both the overall workloads within the LSC and the benefits of extra time for preparation and co-operation with the professions to introduce the new service. The October 2000 date for the possession of a criminal category franchise will be maintained. The franchise is a requirement to undertake publicly funded criminal defence work.

What is now the target date for the contracting of all criminal defence services provided by solicitors?

  From April 2001 the majority of services provided by solicitors will be placed under contract. All advice and assistance and magistrates' court work will only be provided by contracted providers. This includes both the police station and court duty solicitor schemes. The only remaining area will be Crown Court work. This area will be placed under contract by April 2003.

What proposals are there for the piloting of the use of salaried defenders?

  The Lord Chancellor published a consultation paper on salaried defenders in June 2000. This paper set out our proposals for piloting their use. We intend to start with six offices employing salaried defenders. A research project will be set up along side the offices to monitor their working practices and cost effectiveness. The six office heads will be recruited from private practice both for the legal and leadership skills. The offices will have to compete for clients and will be given places on duty solicitor schemes in common with solicitors in their local area. No defendant will be forced to use a salaried defender, we expect that many will choose to do so after having had contact with them as the duty solicitor. A minimum of three offices will open on 1 April 2001. We have accepted that initially the unit costs will be high. In the early months of the pilot the offices will be building up their client base and will have had to bear the many start-up costs of a new business. Eventually we believe that the salaried defenders have the potential to provide benchmarks of both quality and cost, but the Government is committed to maintaining a mixed system of salaried defenders and solicitors in private practice, since international experience has shown mixed systems provide the best services.

Is it still intended to introduce Recovery of Defence Costs Orders in October 2000? If so, what projections have been made of the likely recovery of costs from non-acquitted defendants in the financial year to April 2001 and the financial year 2001-02?

  Recovery of Defence Costs Orders will not be introduced in October as originally planned. They will be introduced with the creation of the Criminal Defence Service in April 2001. The orders will apply to new cases from April onwards while current cases will continue to be dealt with under the existing procedure of legal aid contribution orders. The new orders are most likely to be appropriate in the longer and more complex cases, which are unlikely to be completed within a year. During the first year of operation therefore we expect that costs will be recovered from defendants in very few cases and the amount recovered is likely to be less than £50,000.

14.   The Lord Chancellor has provisionally decided that the sum to be paid into the Community Legal Service Fund in 2001-02 shall be £624 million, a reduction of £124 million on the sum for 2000-01. It is stated that this reduction is due to the narrower scope of the new CLS Fund (excluding cases of personal injury and certain low-priority cases).

What proportion of the sums paid into the Legal Aid/CLS Fund for the years 1999-2000, 2000-01 and 2001-02 represents funding for cases started under the Legal Aid Act 1988?

  The proportion of the CLS Fund representing funding for cases started under the Legal Aid Act 1988, for 1999-2000, 2000-01 and 2001-02 is 100 per cent, 60 per cent and 25 per cent respectively.

What provision has been made for reassessment of the sums to be paid into the CLS Fund from 2001-02 onwards should there prove to be a shortfall?

  As part of SR2000 the Department has reassessed requirements for the CLS Fund. In doing so we have taken into account the level of predicted need, as well as Government priorities for targeting funding at social welfare matters and other deserving cases. Decisions must of course also take into account other Government priorities for public expenditure. Should the amounts allocated in future years prove insufficient, it is open to the Lord Chancellor to redistribute departmental expenditure to allocate further money to the CLS Fund, or, in the last resort, approach the Treasury to seek further funding.

15.   When is it expected that the full provisions of the Access to Justice Act regarding rights of audience (ie rights of audience for employed advocates, provision of legal services direct to the public by solicitor advocates, portability of rights of audience on change of employed status) will be brought into force?

  Some of the Access to Justice Act (AJA) provisions regarding rights of audience were introduced in September 1999. We had planned to introduce the remaining provisions (rights of audience for employed advocates, provision of legal services direct to the public by solicitor advocates and portability of rights of audience on change of employed status) in April 2000. But the April timetable was dependent on the professions delivering their draft rules in early 2000. When the AJA received Royal Assent in July 1999, it was clear what would be required of the professional bodies in terms of changes to their rules (in fact they knew long before Royal Assent what the Act would contain).

  The Bar submitted its first draft rules to the Lord Chancellor on 17 December 1999 (five months after Royal Assent), but we have since received amendments to these on 6 March, 24 March and 5 April.

  The Law Society submitted its new rules to the Lord Chancellor for approval on 7 March 2000 (some eight months after Royal Assent).

  Because of overlapping issues both the Office of Fair Trading (OFT) and the Legal Services Consultative Panel (LSCP), whose advice on the rules was sought under the statutory provisions, agreed that the two sets of rules needed to be considered together. While the procedure for approving the rules has been streamlined by the Act, to allow for proper consultation and consideration by the OFT, LSCP and the Lord Chancellor, it usually would take about three months to complete the process. We therefore expect to introduce these remaining provisions by the end of July 2000.

16.   When does the Lord Chancellor intend to introduce a Legal Services Complaints Commissioner?

  When the Lord Chancellor wrote to the President of the Law Society on 23 July 1999, he set out the kind of performance of the Office for the Supervision of Solicitors (OSS) which would persuade the Government not to use the powers to introduce a Commissioner. The full text of this letter has been placed in the Libraries of both Houses of Parliament. On 22 June 1999, during the passage of the Access to Justice Bill, Mr Vaz, then Parliamentary Secretary to the Department, indicated that the Lord Chancellor had no plans to use the power to appoint a Commissioner within 18 months of Royal Assent. He also said that the Lord Chancellor would, in particular, want to see the annual report of the OSS calendar year 2000 in spring 2001.

E:  COURTS

17.   Which supplier is contracted to deliver the Libra court services IT project? What arrangements have been made for compatibility with other IT projects being introduced over the criminal justice system? When is roll-out of Libra expected to commence, and when will it be fully operational throughout the Courts Service?

  The Libra contract was awarded to ICL in December 1998. It will provide a new core application for the courts, full office automation and links to other organisations.

  In addition to e-mail links, Libra will provide automatic information exchange with the police (and through the police, the national criminal records database, Phoenix), CPS, Prisons, Probation service and the Crown Court, as well as links to DVLA and other prosecutors such as TVLO. Management information will also be generated for LCD and the Home Office. The links will be established as and when each of the other organisations have developed and implemented their own systems.

  The magistrates' courts occupy a central position in the information flows in the criminal justice system. The Libra Project will provide a new standard system for the courts, and will deliver electronic links to the other agencies in the criminal justice system.

  Libra is scheduled for implementation in the two years from July 2001. The final date for implementation depends heavily on the ability of the suppliers (and LCD) to develop these links and is dependent on the other organisations being ready with their new systems. This process is on-going. The position is:

    —  Police—NSPIS Case Preparation System is nearing completion (scheduled for acceptance in September 2000). The roll-out programme is to be accelerated and is targeted for completion in 2002, although we are aware that some forces will be seeking later dates. The Libra-Case Prep interface should be available from the first Libra implementation in July 2001.

    —  CPS—Connect 42 project will provide PCs and networks across the CPS offices. Will enable e-mail only. Procurement for their main application not yet started, and is unlikely to be available for interfaces until 2003 at the earliest.

    —  Prisons—Major PFI contract (Quantum) awarded this year. Does not yet include main core applications. Like the CPS, unlikely to be available for interfacing until 2003.

    —  Probation—Decisions to be made on future application. Again, 2003 seems to be the most likely date for interfaces.

    —  Crown Court—Plans for replacement of the Crown Court system are being developed. It is expected that implementation will take place during the Libra roll-out period (ie between mid-2001 and mid-2003).

  From the magistrates' courts point of view, the most critical interface, and the one delivering the highest benefits, is that between the police and the courts.

18.   There were delays in signing a number of PFI contracts for new courthouse schemes in 1999-2000 (Table 21, p 83), and we are told that the PFI investment profile is therefore running approximately a year behind. Has the construction of new courthouses been similarly delayed? What are the present target dates for delivery of new courthouse buildings under PFI? What, if any, have been the additional costs to the Department of the delays?

  The Court Service is procuring three courthouse schemes under PFI, and the Department supports a PFI programme of local authority schemes for new magistrates' courts. The pathfinder schemes in both programmes have taken longer to deliver than expected. This has been due to learning the new process and to scheme-specific problems. Other schemes have now been started. The time taken to deliver individual schemes is expected to reduce. The programme for new magistrates' courts is regulated by the Department's quota of "PFI credits" which provide the required funding support to the local authorities. None of the Department's quota has been lost due to the past delays.

  The present target dates for delivery of new courthouse buildings under PFI are:

  For the Court Service:

    —  Sheffield: contract due to be signed by September 2000 (a delay of two years);

    —  East Anglia (Cambridge and Ipswich): contract due to be signed by January 2001 (a delay of two years);

    —  Exeter: contract due to be signed by February 2001.

  A separate scheme for a Probate Records Centre was completed in July 1999, a year after its original target date. Other new courthouse facilities (Bristol, Chester, Blackpool) are being procured as "Private Developer schemes" rather than under PFI.

  For magistrates' courts:

    —  Hereford and Worcester (pathfinder scheme): contract signed February 2000;

    —  Humberside: contract signed March 2000.

  Construction commenced shortly thereafter at all sites and the new courthouses will be ready for use from mid 2001 onwards.

  Eight further projects are in procurement. They are intended to deliver up to 16 new courthouses:

    —  Derbyshire and Manchester schemes: contracts due to be signed before the end of March 2001, providing new facilities from 2003;

    —  Avon: contract due 2001-02;

    —  Bedfordshire: contract due 2001-02;

    —  North-west and Greater Manchester (Bolton): contract due 2002-03;

    —  Merseyside: contract due 2002-03;

    —  Gloucester: contract due 2002-03;

    —  West Midlands (Birmingham): contract due 2003-04.

  Additional costs were incurred in the use of specialist advisers to address the causes of delay and ensure the schemes still achieved value for money. Without this advice the scale of delays and costs is likely to have been much greater. It is also worth noting that the causes of delay were either outside of Court Service control or have been necessary to ensure best value for money was achieved (eg delays to ensure bids better meet operational needs and have more appropriate payment arrangements). The Court Service has incurred additional costs of around £0.5 million on consultancy fees as a result of the delays. The additional cost of advisers employed by local authorities for the magistrates' court pathfinder scheme (Hereford and Worcester) amounted to £0.8 million and £0.4 million on the second scheme (Humberside). The individual Public Sector Comparators for each scheme indicate that clear value for money savings have been achieved in each instance.

19.   Table 10 of the Annual Report gave the forecast performance of the Court Service against seven Key Performance Indicators for 1999-2000 (including unit costs of cases in the Crown Court and in the civil courts). Could you provide the actual performance levels for 1999-2000 for as many of these KPIs as there are figures available?

KPITarget 1999-2000 Forecast 1999-2000Actual Performance
KPI 1—the quality of service provided to court users 82%86%86.8% Last year the KPI was revised to include the Supreme Court Group. The target was achieved with performance higher than last year.
KPI 2—the percentage of administrative work in the civil courts dealt with in target time 92%94%94.4% The target was met despite the implementation of the Civil Justice Reforms, which meant that all staff had to be re-trained to deal with the new procedures.
KPI 3—the percentage of Crown Court cases that commence within target 78%78%76.9% The target was not met. The implementation of the Criminal Justice Act relating to persistent young offenders and extended sentencing for sexual and violent offenders resulted in a reduction in the disposal rate increasing the level of outstanding cases.
KPI 4—average waiting time for Asylum Appeals from receipt at Immigration Appellate Authorities to promulgation of the Adjudicator's decision 23 weeks23 weeks10.9 weeks Asylum appeals waiting times was a new KPI introduced in 1999-2000. The target was achieved with a performance of 10.9 weeks.
KPI 5—the unit cost of a case in the Crown Court £2,118£2,118 £2,089The target was achieved. In real terms, this performance represents an increase of 3.5% and reflects our high level of fixed costs. The cost does not include expenditure redefined from Capital during the course of the year. This KPI has been discontinued, but will continue to be measured locally.
KPI 6—the unit cost of an item of originating process in the civil courts £118£136 £137The target was missed. The number of cases reduced significantly following the implementation of the Civil Justice reforms in April 1999, although the level of work necessary to manage each case increased. This KPI has been discontinued, but will continue to be measured locally.
KPI 7—the percentage of costs of the civil courts recovered through fees 94%92%90.5% The target was missed, due to reduced workload following the introduction of the Civil Justice Reforms. The amount of originating process issued increased in later months, but not at a level that made it possible for us to meet the target. The figure of 90.5% is a provisional figure pending production of the Memorandum Trading Account for the civil courts later in the year.

F:  JUDICIARY AND MAGISTRACY

20.   Could you provide a breakdown of the unit cost involved in (a) making a judicial appointment (presently £1,317) and (b) making an appointment to Silk (present cost of application £335).

Breakdown of the unit cost involved in making a judicial appointment

  The unit cost comprises all directly attributable expenditure identified by operational activities which underpin the appointment process. This covers the full range of activities including work connected with developing the terms and conditions of employment for the differing categories of judicial office holder, through to the various stages involved in running large scale national recruitment competitions, up to the conclusion of an exercise, that is the actual appointments themselves.

  The costs are collated from actual expenditure figures and then divided by the number of appointments made within completed competitions reported on in the reporting year in question. Whilst this formula provides a single unit cost of an appointment, the methodology deriving from the way in which the operational objectives are structured does not allow for individual elements within that figure to be separately broken down.

Breakdown of the unit cost involved in making an appointment to Silk

    Estimate of cost of Silk 1999 competition: £185,000

    Number of applicants: 553

    Cost per applicant=185,000/553=£335

    Estimated staff cost per applicant: £125

    Estimated overheads cost per applicant: £210

    Outturn of cost of Silk 1999: £230,000

    Higher than estimate because (1) more feedbacks

(2) underestimate of Indirect Departmental Cost contribution.

  The fee will be revised in 2001 to coincide with revision of Crown Office fees.

21.   What progress has been made in taking forward the recommendations of the Peach Report on procedures for appointments to judicial office?

  Sir Leonard made recommendations to improve the quality of the information received from those who are asked to assess the suitability of applicants. These changes have been introduced for the recently advertised Recorder and Circuit Bench competitions and they will be extended to other competitions. He also suggested that candidates should be asked to state more clearly their own views of how they measure up to the specific criteria for appointment—new applications forms now in use reflect this recommendation.

  The core criteria for appointment have been revised following recommendations made by the Joint Working Party on Equal Opportunities in Judicial Appointments and Silk and also covered in Sir Leonard's report.

  The pilot scheme for the appraisal of deputy District Judges, which he commended, is to be extended and work will begin soon on the development of self-appraisal as outlined by Sir Leonard.

  The table of fees of candidates for Queen's Counsel recommended in the report was published for the first time when the Silk 2000 appointments were announced on 19 April.

  A great deal of preparatory work to clarify the scope, activities and functions of the Commission as recommended by Sir Leonard has been undertaken. It is hoped that the First Commissioner will be appointed some time this year. Tendering procedures for consultants to undertake the early stages of the recruitment exercise for the appointment of the First Commissioner have commenced. The post will be advertised in due course in the national press. The appointment of deputy Commissioners will begin in 2001.

  Sir Leonard recommended that a pilot scheme for a one-day assessment centre be produced. A tailored programme will be developed for assessing suitability for a specific part-time judicial office—the judicial office for which the pilot assessment centre is to be developed has not yet been identified. It is envisaged that a pilot assessment centre will be set up to consider candidates in Spring/Summer 2001.

22.   The forecast maximum of High Court Judges in 2000-01 is 103, an increase of two on the forecast for 1999-2000. When is it planned to take up the full 106 posts permitted under the Maximum Number of Judges Order 1999?

  In November 1999 the statutory ceiling on the number of High Court Judges was increased by eight, from 98 to 106. Since then, five additional High Court Judges have been appointed in preparation for the implementation of the Human Rights Act in October 2000. This has taken the number of judges from 98 to 103 (excluding Mr Justice Bratza, who is serving full-time on the European Court of Human Rights). There remains capacity within the statutory ceiling to appoint a further three judges.

  The Lord Chancellor's assessment is that the current demands on the High Court are fully met by the number of judges in post. The Lord Chancellor will continue to monitor the demands on the High Court and he will recommend the appointment of further judges, within the statutory ceiling, when he considers it necessary.

23.   What progress has been made in the unification of the stipendiary benches? What is the present strength of the stipendiary bench? When is it expected that the newly-designated District Judges (Magistrates' Courts) will be able to sit at any magistrates' court in England and Wales? What criteria will govern the allocation of such judges to courts and cases? What consideration will be given to the assignment of such judges to youth panels?

  The unification plans are on target for implementation in the late summer.

  There are currently 47 Metropolitan and 49 Provincial stipendiary magistrates.

  The District Judges (Magistrates' Courts) will be able to sit in any magistrates court in England and Wales from the date of unification.

  The national jurisdiction of the District Judges (Magistrates' Courts) will allow for flexibility in deploying District Judges (Magistrates' Courts) to wherever there is a need in terms of workload or specific or difficult cases. The Senior District Judge (Chief Magistrate) will use his or her knowledge of the bench and of the individuals concerned in deciding the most suitable District Judge (Magistrates' Courts) to deploy to a particular area or to hear a specific case.

  Under the new legislation a District Judge (Magistrates' Courts) will be able to sit alone in a youth court or as a member of a youth court anywhere in the country without the need to be a member of a panel.

G:  HUMAN RIGHTS ACT

24.   The Human Rights Act is expected to have an immediate and significant impact upon the criminal courts (Criminal Justice System business plan 2000-01). What preparations has the Department made for the entry into force of the Human Rights Act 1998 on 2 October?

  The Lord Chancellor's Department has planned and prepared at every level. The Judicial Studies Board is ensuring that all members of the judiciary are trained. The Lord Chancellor has appointed additional judges. Systems will be in place by 2 October to "fast-track" appropriate criminal cases to the Court of Appeal so that precedent can be established quickly. All full-time judges will have quick access to legal information, including Strasbourg and domestic human rights jurisprudence, via the Internet.

What is the cost of these preparations?

  The Government has planned carefully for implementation of the Act by setting aside £60 million, including £39 million for legal aid, for extra court sitting days if they are needed. These funds are contained within the Government's planned overall spending totals.

What assessment has been made of the proportion of judicial acts likely to be in breach of article 5 of the ECHR (p 30, para 77)? What sums have been set aside in anticipation of compensation?

  In 1999 the Lord Chancellor's Department conducted a risk analysis of areas where judicial acts might breach Article 5. A risk minimisation project followed, involving training, guidance and the improvement of information networks across the court system. Breaches of Article 5 by judicial acts are not anticipated to be frequent, particularly since the domestic courts will be taking into account the judgments of the European Court of Human Rights which has set a narrow definition of unlawful detention for the purposes of Article 5. Section 8 of the Human Rights Act says that courts must take into account the principles applied by the European Court of Human Rights in relation to the award of compensation. The European Court has a long history of awarding modest amounts. No specific sum has been ring-fenced for compensation and the cost of any successful claim will be met from existing Departmental budgets.

Has the Department's review of legislation and procedures identified any other friction points in respect of the Act? What action has been taken to address any issues which have arisen?

  The Department has identified some areas of practice and procedure requiring modification to ensure Convention compliance is put beyond doubt. The Lord Chancellor made two recent announcements about the safeguards guaranteeing the independence of part-time judges and tribunal members. Guidance is also to be provided to the judiciary and bailiffs to ensure that committal procedures in the civil and family courts comply with the Convention rights in each case. The practice of distress for rent is currently being reviewed as part of the terms of reference of the enforcement review. It is likely that changes will be necessary and we are seeking legal advice on what they should be.

H:  PUBLIC TRUST OFFICE POINTS ARISING FROM THE ORAL EVIDENCE SESSION ON 18 APRIL

25.   What developments have there been since 18 April in discussions with the Inland Revenue about collection of accounts?

  A business requirement for the accounts collection process was prepared and forwarded to the Inland Revenue in May. A meeting took place with the Inland Revenue on 7 June 2000 to discuss some of the details. Both the Inland Revenue and the PTO are now preparing estimates of costs to enable a cost benefit analysis of the Inland Revenue and in-house options to be prepared.

26.   What further consideration has been given to the role and title of the proposed Mental Incapacity Support Unit?

  We are aware that the proposed name of the new Unit is not popular and we are consulting on alternatives. A different name will be used. The proposed role of the new Unit has not changed since April.

27.   What discussions have now taken place with the Active Community Unit in the Home Office of the effect of the proposed PTO changes on the Government's policy for volunteering?

  The PTO has written to the Active Community Unit and has set up a meeting with them to explore their perspective on the activities planned in the Change Programme.

28.   What has been the outcome of consultation about how and by whom the visiting function should be carried out?

  We are still actively consulting with various bodies on the subject of visits; in particular with receivers and key stakeholder groups. We are particularly keen to obtain views about what the scope of the visiting function should be and about the skills required of the visitor. These views will help inform our decisions about which body (or bodies) are best placed to carry out the visits.

29.   Have there been any other developments since 18 April about the future of the Public Trust Office of which the Committee should be made aware?

  Significant progress has been made in the preparation of detailed project and programme plans. Consultants have been retained to assess the risks associated with implementing the programme of change and how to manage the on-going work of the Office during a period of radical change.

11 July 2000


 
previous page contents next page

House of Commons home page Parliament home page House of Lords home page search page enquiries index

© Parliamentary copyright 2000
Prepared 1 November 2000