Social Security - Third Report
Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 12 April 2000.
CONTENTS
Terms of Reference
SUMMARY OF CONCLUSIONS
AND RECOMMENDATIONS
REPORT
II THE WORK
OF MEDICAL SERVICES
Disability Living Allowance
(DLA) and Attendance Allowance (AA)
From BAMS to Medical
Services
Delivery of the service
III TREATMENT
OF CLAIMANTS (GENERAL)
Claimants experiencing
pain or discomfort
Doctors being rude or
brusque
Time spent with claimants
Inaccurate or distorted
recording of information
Legibility of reports
Inconvenient examination
times
Dealing with poor performance
Treatment of claimants:
overall conclusions
IV TREATMENT
OF SPECIFIC GROUPS OF CLAIMANTS
Claimants with mental
health problems
Claimants from ethnic
minority groups
Paucity of interpretation
services
Cultural insensitivity
or assumptions about lifestyles
Female Claimants
V COMPLAINTS
AND CUSTOMER SATISFACTION
Customer satisfaction
surveys
Complaints and customer
satisfaction: overall conclusion
VI APPEALS
EMPs' access to other
medical evidence
Sessional Doctors sitting
on Appeal Tribunals
VII FINANCIAL
PRESSURES ON MEDICAL SERVICES
Cases determined
by scrutiny and by examination
Pressure to see more
claimants
Financial Pressures:
Conclusions
VIII DOCTORS'
PAY AND TRAINING OPPORTUNITIES
Responsibility for pay
levels
Training
IX DIPLOMA
IN DISABILITY ANALYSIS MEDICINE
X PERFORMANCE
SINCE CONTRACTORISATION
Performance since
contractorisation: overall conclusions
MINUTES OF PROCEEDINGS
RELATING TO THE REPORT
LIST OF WITNESSES
LIST OF MEMORANDA INCLUDED
IN THE MINUTES OF EVIDENCE
LIST OF APPENDICES TO
THE MINUTES OF EVIDENCE
LIST OF MEMORANDA REPORTED
TO THE HOUSE BUT NOT PUBLISHED
LIST OF REPORTS PUBLISHED BY THE SOCIAL SECURITY
COMMITTEE DURING THE PRESENT PARLIAMENT
MINUTES OF EVIDENCE
APPENDICES TO THE MINUTES OF EVIDENCE
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