Key Target 1:
To meet the quality and general effectiveness
levels as specified in the Business Plan 2000-01.
Key Target 2:
To meet the requirements on levels and types
of activity laid down in the Memorandum of Agreement on each Road
Transport Enforcement scheme, as agreed with the Department of
the Environment, Transport and the Regions.
Key Target 3:
To continue to improve customer service across
VI through the implementation of initiatives in line with the
Modernising Government agenda, and with particular emphasis on
increased advisory and educational services.
Key Target 4:
To break even while achieving an average 6 per
cent real rate of return on capital, over the period 1 April 1998-31
Key Target 5:
To achieve an Aggregated Cost Efficiency (ACE)
Index outturn of +1 per cent.
Key Target 6:
To improve performance management across the
business through delivery of the specified measures in the Business
Key Target 7:
To secure the long term development of the organisation
a. progression of the MOT Computerisation
b. continued development of electronic services
c. a network review resulting in an updated