Over the four years covered by this report:
VI has demonstrated continuous improvements
in its efficiency through successful delivery of the ACE (Aggregated
Cost Efficiency) target.
VI has delivered audited efficiency
savings of 38 per cent.
VI exceeded the average rate of return
on capital (ROC) of 6 per cent over the period 1 April 1991 to
31 March 1998. The actual return over the period equated to an
average of 7.3 per cent.
effectiveness has become VI's number
one priority with a move towards more strategic performance.
Enforcement activity is now focused
on education and advice with penalties reserved for the more serious
and serial offenders.
Performance measurement is concentrating
on a more proactive educational role and the detection of serious
offences rather than inspection numbers. This approach ensures
VI remains firmly focused on its road safety and environmental
Balanced scorecard system introduced
as a management tool to ensure that due weight is given to all
aspects of performance.
The five year pay strategy (agreed
in 1995) has been followed throughout and has now fully achieved
its goal of correcting the equal pay/value anomalies that were
inherited from the former central systems.
Availability of compliance surveys
will also give VI an increasingly useful picture of the trends
in offences and defects which it needs to tackle.
Roll out of VI's testing booking
and roadside enforcement IS systems completed.
MOT Computerisation project proceeding
to plan under the Private Finance initiative.
New and revised systems and processes
have been established as a result of VI's commitment to achieving
the Investors in People (IiP) standard. VI's approach has also
resulted in further cultural change focused on improving the quality
of its people.
Creation of an Enforcement Intelligence
Unit to significantly improve the Inspectorate's ability to target
its work to achieve the greatest road safety benefit.
Complete roll-out of the VI-wide
Office Automation system was achieved in May 1998 providing an
electronic communication network throughout the organisation.
A Data Warehouse is being developed
to monitor VI's performance and to identify trends which could
form a basis for future targeting or adjustment to the focus of
Expansion of commercial training
services on a national and international basis VI's Training Services
were awarded the Charter Mark in 1995 and successfully renewed
it in 1998. Two goods vehicle test stations received the Charter
Mark in 1996 followed by a further four stations in 1997.
Heavy Goods Vehicle Designated Premises
New roadside spot check equipment
introduced mobile weigh pads and equipment to check the settings
of speed limiters and tachographs.
Mandatory refresher training for
55,000 MOT testers introduced.
Single Vehicle Approval regime introduced.
Reorganised Board structure along
European Business Model lines.
Project work started on the introduction
of Performance Gain, an entirely new system for measuring VI's
Introduced a new National Newspaper
for MOT Testing Station staff called "Matters of Testing"
Following the decision not to privatise
HGV Testing, emphasis has been directed towards ensuring the Estate
has been maintained in a good and cost effective manner, with
ongoing improvement to working conditions and services generally.