Select Committee on Environment, Transport and Regional Affairs Appendices to the Minutes of Evidence

Annex G


  Over the four years covered by this report:

    —  VI has demonstrated continuous improvements in its efficiency through successful delivery of the ACE (Aggregated Cost Efficiency) target.

    —  VI has delivered audited efficiency savings of 38 per cent.

    —  VI exceeded the average rate of return on capital (ROC) of 6 per cent over the period 1 April 1991 to 31 March 1998. The actual return over the period equated to an average of 7.3 per cent.

    —  effectiveness has become VI's number one priority with a move towards more strategic performance.

In particular

    —  Enforcement activity is now focused on education and advice with penalties reserved for the more serious and serial offenders.

    —  Performance measurement is concentrating on a more proactive educational role and the detection of serious offences rather than inspection numbers. This approach ensures VI remains firmly focused on its road safety and environmental protection aims.

    —  Balanced scorecard system introduced as a management tool to ensure that due weight is given to all aspects of performance.

    —  The five year pay strategy (agreed in 1995) has been followed throughout and has now fully achieved its goal of correcting the equal pay/value anomalies that were inherited from the former central systems.

    —  Availability of compliance surveys will also give VI an increasingly useful picture of the trends in offences and defects which it needs to tackle.

    —  Roll out of VI's testing booking and roadside enforcement IS systems completed.

    —  MOT Computerisation project proceeding to plan under the Private Finance initiative.

    —  New and revised systems and processes have been established as a result of VI's commitment to achieving the Investors in People (IiP) standard. VI's approach has also resulted in further cultural change focused on improving the quality of its people.

    —  Creation of an Enforcement Intelligence Unit to significantly improve the Inspectorate's ability to target its work to achieve the greatest road safety benefit.

    —  Complete roll-out of the VI-wide Office Automation system was achieved in May 1998 providing an electronic communication network throughout the organisation.

    —  A Data Warehouse is being developed to monitor VI's performance and to identify trends which could form a basis for future targeting or adjustment to the focus of VI's activities.

    —  Expansion of commercial training services on a national and international basis VI's Training Services were awarded the Charter Mark in 1995 and successfully renewed it in 1998. Two goods vehicle test stations received the Charter Mark in 1996 followed by a further four stations in 1997.

    —  Heavy Goods Vehicle Designated Premises were approved.

    —  New roadside spot check equipment introduced mobile weigh pads and equipment to check the settings of speed limiters and tachographs.

    —  Mandatory refresher training for 55,000 MOT testers introduced.

    —  Single Vehicle Approval regime introduced.

    —  Reorganised Board structure along European Business Model lines.

    —  Project work started on the introduction of Performance Gain, an entirely new system for measuring VI's performance.

    —  Introduced a new National Newspaper for MOT Testing Station staff called "Matters of Testing" published quarterly.

    —  Following the decision not to privatise HGV Testing, emphasis has been directed towards ensuring the Estate has been maintained in a good and cost effective manner, with ongoing improvement to working conditions and services generally.

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