Select Committee on Environment, Transport and Regional Affairs Appendices to the Minutes of Evidence



  Our main concerns about the administration of the Agency are:


  The PCS entered into the above agreement with DSA in 1998 following lengthy negotiations. This agreement was negotiated following a history of office closures, major restructuring both by area and technology and a large number of staff declared surplus by DSA who were found alternative employment within the Civil Service.

  The table of staffing figures shows a high level of casual staff numbering 133 in August 2000 which considerably exceeds the Agreement. In our view DSA must return to the agreement for the sake of a consistent, better quality service to customers delivered by more motivated permanent staff who have higher morale and are willing to invest their careers and working lives on an ongoing basis.

  2.  A new computerised system, the Driving Test Control System, for booking Driving Tests was introduced in 1999 and this is being carried out by a contractor on behalf of DSA. PCS members in the Agency itself have been very concerned about the continual and costly problems of this system, and we would ask the committee to investigate whether the terms of the contract are being effectively carried out.

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