Select Committee on Public Administration Appendices to the Minutes of Evidence


RESPONSE FROM OUTDOOR RECREATION ON THE CONSULTATION PROCESS ACTION PLAN (ORIGINAL PLAN ATTACHED)

1.  WARD MEMBERS

  1.1  Members are kept informed of development projects and sensitive issues in their respective Wards. These include land issues (leases and possible sale or acquisitions). Travellers and issues which have a direct effect on members of each community. Members area also consulted prior to reports to Cabinet. The present system seems to work well and is documented by each service manager.

  1.2  Specifically in relation to Best Value reviews in Outdoor Recreation Division.

    —  Update on Best Value customer satisfaction survey to Community Services Scrutiny Committee on 23 September 1999.

    —  Completed consultation results and results of customer satisfaction to Community Services Committee November 1999.

    —  Annual feedback of consultation to members each subsequent year that Best Value consultation is carried out.

2.  CONSULTATION WITH COMMUNITY GROUPS

  This is ongoing and includes:

    —  Two full meetings per year with self managed groups. Other meetings are arranged as required or in response to specific issues (such as improvements, complaints, premises repairs and wider community involvement). There is also regular dialogue on a daily/weekly basis with all the groups.

    —  Three full meetings per year with Outdoor Sports Pitch users—Legal Officials and Referees. There is also regular and continuing dialogue with Legal Officials and individual clubs.

    —  Monthly meetings with "SPADE" community group at Shroggs Parks.

    —  Many other groups are consulted on a regular basis, including Sports Clubs, Event Organisers, etc—a comprehensive list of community contacts has been completed in January 1999 to be kept up to date on an annual basis.

    —  Minutes/notes are kept of each meeting.

    (i)  Customer satisfaction exercise carried out in July-August 1999 as part of a Best Value pilot.

    (ii)  Lists of consulting groups are being drawn up for Best Value Pilot in 2000 as part of the Best Value pilot for Outdoor Recreation Division.

    (iii)  Ongoing.

3.  PROFESSIONAL BODIES

  Documentation in place.

4.  SYSTEMATIC METHOD OF ON-SITE USER SURVEYS

  Customer satisfaction using one to one questionnaire in place to be carried out each year in July and August, with 100 questionnaires completed in 1999 in 10 major parks plus at least six sites within the Best Value pilot area and as part of the benchmarking exercise with the Greenspace benchmark group. This will be repeated every year to measure continuous improvement. Annual resource implication.

5.  REVIEW ARRAIGNMENTS FOR STAFF CONSULTATION

  Initial staff presentation being measured for delivery October/November. Staff consultation due 2000.

6.  PRESENTATION DAYS (DEVELOPMENT OF NEW SCHEMES)

  Where appropriate. In line with Best Value reviews resource implications funding required.

    —  Tell us more of leaflets

    —  Peoples Parks

Bob Kaye,

Senior Development Officer, Leisure Services


 
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