Creating a seamless service
69. Delivery of ICC requires seamless working arrangements
between the Inland Revenue, the new Working Age Agency, and the
Child Benefit Centre in particular, but also the Child Support
Agency and even the proposed new Pensions Organisation. Where
families are simultaneously entitled to Income Support or income-related
JSA, the Government proposes the provision of information only
once via the Working Age Agency. The Working Age Agency will then
pass on information relevant to ICC[130]
to the Inland Revenue. For families not in touch with the Working
Age Agency, the Government has said that there is 'considerable
scope' for handling ICC claims through the gateway of Child Benefit
and developing a shared data base.[131]
The Committee welcomes the potential offered by ICC for the development
of a more seamless approach to the collection and transmission
of information between agencies, but is
aware that the introduction of ICC is taking place against the
background of massive restructuring of the DSS and its Agencies.
Questions arise about the challenges this degree of structural
change will create for the implementation of ICC. We were told
by officials that ICC "fits and has synergy with our major
modernisation programme".[132]
CPAG, however, was critical of the Treasury's observations that
"any new system developed by the Inland Revenue for the new
tax credits [will require] close co-operation with other agencies
and stakeholders".[133]
Geoff Fimister told us: "there needs to be a lot more than
co-operation. It is integrated administration [which is needed]:
the new agencies, the Child Benefit claiming procedure, the Inland
Revenue... if there is not adequate preparation, if there is not
adequate testing of computer and administrative systems, it could
be a mess".[134]
70. An anomaly in the evidence from the Department
also became apparent. When the Secretary of State gave evidence
to the Committee in July he indicated that the Child Benefit Centre
was to be moved to the Inland Revenue. He said, "if you want
to integrate it, you cannot have it run by two different Departments.
If you look at the various components of money that go to children
- Child Benefit, Income Support, Working Families Tax Credit and
so on - the important thing at the end of the day....is to get
money coming in one stream, so that people can see where it comes
from, from one source".[135]
But in December, Mr Macpherson told the Committee: "No final
decisions have been taken on this but it is one possible way forward..."[136]
Clarification was sought by the Committee concerning the future
location of Child Benefit administration, given the need for an
integrated approach between ICC and Child Benefit.[137]
In a joint reply, the Paymaster General and the Parliamentary
Under-Secretary of State for Social Security told us in March
2001:
"...it is logical that Child Benefit administration
should sit alongside Integrated Child Credit. This would help
improve delivery and reduce bureaucracy for families with children.
However, there are issues around capacity and timing which might
impact on the extent to which we might want to move Child Benefit
administration and when it would be possible to do so. The Government
will make an announcement in due course."[138]
71. The Committee agrees with the logic of the
Secretary of State's argument that it makes sense for the different
components of money that go to children to be paid in one income
stream, and therefore believes that different elements such as
Child Benefit and ICC should not be paid by different Departments.
It is therefore very worrying that plans to move Child Benefit
administration to sit alongside ICC appear to be so uncertain
and ill-defined at this stage.
The role of IT
72. The Government's plans for ICC are almost totally
reliant on new technology for delivery. The assessment of claims
will require data matching and the electronic transfer of information,
in particular, between the Inland Revenue and both the new Working
Age Agency and the Child Benefit Centre. In the case of IT modernisation
at the Inland Revenue, we have sought to establish the resources
which will be made available to support the introduction of ICC.
This remains uncertain. We were told in a letter from the Paymaster
General and the Parliamentary Under-Secretary of State for Social
Security that:
"The Spending Review provided resources for
the Inland Revenue to continue its programme of modernising its
IT systems, part of which involves the changes needed to prepare
for ICC. However, as you will appreciate, breaking these down
into separate and discrete streams is difficult, especially when
some of the key policy parameters underlying the new tax credits
are not yet fully determined."[139]
For the Working Age Agency the Committee is already
aware, through its inquiry into the ONE pilots, that merging Benefits
Agency and Employment services to people of working age will require
considerable investment in shared computer systems, not least
because the social security IT systems, in the words of the Secretary
of State are "completely out of date and unsustainable".[140]
But so far, the planned modernisation has been concerned with
the development of IT systems which enable the DSS and the Department
of Employment systems to talk to each other. In contrast, the
Secretary of State told us in July 2000, that ICC would be operated
"off its own IT system".[141]
The extent of integration of Inland Revenue IT systems for ICC
with those for the Working Age Agency is still an open question.
73. In the case of the Child Benefit Centre, there
is an obvious need for constant sharing of data with the Inland
Revenue, not only to ensure maximum take-up of ICC among families
not in touch with the Working Age Agency, but also to co-ordinate
information regarding changes in circumstances such as a child
going into hospital, being taken into care, or moving to live
with another parent. We know, however, that computer equipment
at the Child Benefit Centre is at least 21 years old.[142]
It is hard to see how computer equipment this old is up to the
job of information sharing with Inland Revenue computers. The
Committee has sought further assurances from the Government that
IT systems at the Child Benefit Centre are to be modernised in
preparation for ICC. In response, the Government has said:
"If we are to ensure that ICC and Child Benefit
work together, there must be appropriate IT support for the Child
Benefit interface. However, only when final decisions have been
taken on the best way to deliver Child Benefit alongside ICC,
will it be possible to review the overall IT and funding requirements.
DSS and Inland Revenue teams are working closely together on this
work and will continue to do so to ensure the eventual solutions
secures value for money."[143]
Whichever Department is in charge of the Child Benefit
Centre, compatible computer systems are a key element in ensuring
an integrated approach. IFS agreed with this[144]
as did the Department's witnesses.[145]
74. The Committee is concerned that the necessary
computer systems to support the introduction of ICC will not be
up and running in time for the introduction of ICC and the Employment
Tax Credit in 2003. In particular, we are concerned that it is
not clear at this stage that the requisite funding has been earmarked
by the Inland Revenue, the DSS and the Department for Education
and Employment for the development of IT systems across Departments
to support ICC. It also far from clear that the interface between
ICC computer systems at the Inland Revenue and new IT systems
for the new Working Age Agency has been fully thought through.
Finally, there is a risk that the present lack of certainty concerning
the best way to deliver Child Benefit alongside ICC will lead
to delays in the urgent work which will be necessary to modernise
the computer equipment at the Child Benefit Centre in preparation
for ICC. We recommend that the introduction of ICC should only
take place once computer systems at the Inland Revenue, the Child
Benefit Centre and the new Working Age Agency are fully compatible
and operational.
108 Ev. p. 3. Back
109
Ev. p.75, para 26. Back
110
See also Jane Millar, Ev. p. 3. Back
111
HMT 2000, para 4.15. Back
112
Under present rules, there is a lower and an upper capital limit.
Below the lower capital limit (£3000 for non-pensioners
and £6000 for pensioners from April 2001)) savings are ignored.
Above the upper capital limit (set at £8000 for non-pensioners
on Income Support, income-based Jobseeker's Allowance and for
WFTC recipients, and £16,000 for pensioners on Income Support,
and for recipients of Housing Benefit, Council Tax Benefit and
Disabled Person's Tax Credit), there is no entitlement to benefit.
For savings above the lower capital limit but below the upper
limit, income from capital is assumed at the rate of £1 for
every £250 or part thereof. Back
113
Q 103. Back
114
Ev. p. 51. Back
115
Q 184. Back
116
Ibid. Back
117
Appendix 1, paras 18-19. Back
118
Q 184. Back
119
CPAG, Ev. p. 51, para 8.12. Back
120
Q 34. Back
121
IFS, Ev. p. 76, para 31. Back
122
The 1999 Child Support White Paper, Social Security Committee,
Tenth Report, Session 1998-99, HC 798. Back
123
IFS, Ev. p. 76, para 31. Back
124
Ev. p. 48, para 6.10. Back
125
Ibid. Back
126
Ev. p. 48, para 6.11. Back
127
All children qualify for the various health benefits by virtue
of their age; receipt of Income Support or Jobseeker's Allowance
allows the adults in the family to also receive these benefits. Back
128
Q 185 Back
129
IFS commented, "it is important to realise that almost any
of the major parameters of the integrated child credit could be
changed, such as how the credit relates to family size and income,
the period of assessment and length of award, the responsiveness
to changes in needs or income, whether the system is cumulative
or non-cumulative, as well as how it treats different sorts of
income and capital." (Ev. p. 69, para 3). Back
130
HMT 2000, para 4.17. Back
131
Ibid. Back
132
Q 226. Back
133
HMT 2000, para 4.18 Back
134
Q 87. Back
135
Social Security Committee, DSS Departmental Report, Inherited
SERPS Compensation Scheme and Resource Account Budgeting,
Minutes of Evidence, Q 15, 12 July 2000, HC 717-i. Back
136
Q 292. Back
137
See Appendix 8, letters from the Chairman to the Secretary of
State for Social Security and to the Chancellor of the Exchequer. Back
138
See Appendix 8. Back
139
See Appendix 8. Back
140
Social Security and Education and Employment Committees, The
Creation of a New Agency for People of Working Age, Minutes
of Evidence, Q 13, 3 July 2000, HC 662-i. Back
141
Social Security Committee, DSS Departmental Report, Inherited
SERPS Compensation Scheme and Resource Account Budgeting,
Minutes of Evidence, Q 56, 12 July 2000, HC 717-i. Back
142
Statement by Secretary of State for Social Security in evidence
to Social Security and Education and Employment Committees, see
The Creation of a New Agency for People of Working Age,
Minutes of Evidence, Q 13, 3 July 2000, HC 662-i. Back
143
See Appendix 8. Back
144
Q 186. Back
145
Q 226-231, Q 279. Back