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Mr. Woodward: To ask the Secretary of State for Health, pursuant to his answer of 6 March 2002, Official Report, column 46W, on Human Rights Act 1998 compliance in hospitals, how many complaints made on human rights grounds have been made by detained patients through the NHS complaints procedures. 
Dr. Evan Harris: To ask the Secretary of State for Health what percentage of services have been reviewed in line with Government policy in the handbook "Better Quality Services" since September 1999. 
This has been carried out in the spirit of BQS in line with Government policy and has generated a programme of change that focuses on our delivery contract and aims to improve efficiency and effectiveness.
Mr. Weir: To ask the Secretary of State for Health what was, for each year since 1995, the average response time for providing a substantive answer to (a) hon. Members' correspondence, (b) correspondence from members of the public and (c) written parliamentary questions in the (i) Commons and (ii) Lords. 
|Percentage of replies sent|
|to MPs within service first targets of 20 day||members of the public within service first targets of 20 days|
I regret that comparable data about parliamentary questions is not readily available in the form requested because the record management database from which it is drawn is currently not reliable, for the reasons set out in the reply I gave to my hon. Friend the Member for Blackpool, North and Fleetwood (Mrs. Humble) on 5 March 2002, Official Report, column 192W.
25 Mar 2002 : Column 785W
Jacqui Smith: On 17 March 2002, there were 52 delayed transfers of care recorded at Furness general hospital in Barrow. Of these, 32 awaited placement in a nursing or residential home; seven were awaiting completion of assessment; six were waiting for NHS non-acute care; five were there for reasons of patient choice and two for other reasons.
25 Mar 2002 : Column 786W
Jacqui Smith: I refer the hon. Member to the reply which I gave my hon. Friend for Selly Oak (Lynne Jones) on 7 March 2002, Official Report, column 542W. In making estimates, we have assumed that only a small proportion of self-funders in residential care are of working age, so that the vast majority of the costs relate to older people.