Select Committee on Education and Skills Appendices to the Minutes of Evidence


Memorandum from Iris Hill (ILA 37)


  1.  In June 2001, I discovered what seemed to be fraud by a Learning Provider. They had helped an old lady to enrol on the ILA scheme. They then rang her and asked if she had been given her ILA number. She had and they asked her to read it to them. She said she did not want to do a course at their centre, but they asked her for the number anyway.

  2.  She rang me to ask if I would deliver the training in her own home, to which I agreed. She gave me the number and admin at Hairnet put it through the system. The money had already been taken.

  3.  I rang the ILA centre to be told that there was nothing they could do about this. I tried to report this Training Provider and suggest that they should be investigated. They told me that there was no mechanism for doing this. If I really thought that something should be done I could try writing to the ILA centre and maybe someone might look at it. There was no interest at all in hearing about potential fraud.

  4.  My client, being a strong lady, went to the centre and made such a fuss that they eventually agreed to a refund to the ILA centre.

  5.  If a Government Agency had been involved I would have expected a greater level of accountability. There seemed to be none at the ILA centre and no will to investigate any potential fraud.

Iris Hill

7 February 2002

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