Public Administration - Seventh Report
Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 13 June 2002.
CONTENTS
Terms of Reference
REPORT
SUMMARY
A Public Service Code
CHAPTER ONE: TRADITIONAL PUBLIC SERVICE VALUES
Ethos as Benchmark
The Traditional View
Common Threads of Public Service
The Gap between Theory and Practice
CHAPTER TWO: THE CHANGING CLIMATE OF PUBLIC
SERVICES
The Other Side of the Ethos: Failing Public
Services?
A Cautionary Tale: The Case of Compulsory
Competitive Tendering
Public Service Myths
Myth One: The Public Sector as Public Service
Myth Two: The Fantasy of Public Service
Misplaced Ideology and the Mixed Economy
of Public Service
Good Contracts, Bad Contracts
Mixing the Messages
Motivating Public Service Workers
CHAPTER THREE : DEFINING THE ETHOS
The Government's Approach
Accountability and the Government: Unresolved
Issues
Making the Ethos Clearer
Components of the Public Service Code
(i) Ethical Behaviour
(ii) Holding Providers to Account
(iii) Being Open with the Public
(iv) Commitment to Quality Services
(v) Fairness to Staff and Users
(vi) Good Administration, Reliability
and Safety
A Public Service Code
CHAPTER FOUR: PROMOTING THE CODE
CONCLUSION
LIST OF CONCLUSIONS AND RECOMMENDATIONS
PROCEEDINGS OF THE COMMITTEE RELATING TO THE REPORT
LIST OF WITNESSES
MEMORANDA INCLUDED IN THE MINUTES OF EVIDENCE
APPENDICES TO THE MINUTES OF EVIDENCE
UNPRINTED MEMORANDA
LIST OF REPORTS
LAST PARLIAMENT: 1997-2001
CURRENT PARLIAMENT: 2001-02
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