Memorandum from the Scottish Consumer
Purpose and objectives
Outputs in the last two years
Workplan 2002-03Research and Policy
Workplan 2002-03Development Projects
Accountability and legitimacy
Review of Governance
Appendix I Publications list*
Appendix II Evidence to Scottish Parliament
Appendix III SCC Representation on External
Appendix IV Consultations from 2001-02
Appendix V Council Members*
Appendix VI Committee Structures and Membership*
Appendix VII Staff Organisation Chart
* Not published.
The Scottish Consumer Council (SCC) was established
in 1975 as a Committee of the National Consumer Council (NCC),
a company limited by guarantee and set up by government to research,
develop and promote policies to further the interests of consumers.
2. PURPOSE AND
The purpose of the Scottish Consumer Council
is to make all consumers matter. We do this by putting forward
the consumer interest, particularly that of disadvantaged groups
in society and by working with those people who can make a difference
to achieve beneficial change.
The SCC's objectives are consistent with the
corporate objectives of the NCC:
1. To develop markets and public services
that work for everyone by finding the right balance between free
markets, regulation and self-regulation.
2. To enable consumers to be effective and
demanding in their selection and use of goods and services.
3. To provide solutions to the problems of
exclusion by tackling the barriers that put goods and services
out of reach.
4. To achieve the right balance between innovation
and consumer protection by improving the understanding, communication
and management of risk and uncertainty.
5. To ensure decision-makers everywhere are
consumer aware by strengthening consumer representation.
Within the framework of these objectives the
SCC Council develops its own policies and annual work programme.
3. OUTPUTS IN
Some key areas of the SCC's work in the past
two years are outlined here. This is not an exhaustive account
but gives an indication of the range and nature of work undertaken.
A full list of our publications is attached at Appendix I. 
Access to Primary Care Services
In 2001, the SCC carried out qualitative research
into access to primary care services, focusing on the needs of
vulnerable groups with 30 focus groups, half of which were with
people at risk of exclusion. The report Access to Primary Care
was published in November and the Scottish Executive's Primary
Care Modernisation Group decided to tackle access to primary care
as one of its key tasks, using the SCC's report as a starting
Last year, the SCC carried out quantitative
and qualitative research for the NHS into the use of patient surveys
at local level. The research revealed a haphazard approach and
the SCC's report made a series of recommendations for change.
The Scottish Executive's change paper on Patient Focus and Public
Involvement, published in December 2001, referred to the SCC's
work. The Executive will issue national guidance based on our
SCC quantitative and qualitative research into
the policies and practices of local authorities towards parents
who decide to educate their children at home revealed a range
of concerns over education authorities' attitudes towards home-educating
parents, including instances where parents' legal rights were
ignored. The SCC's report HomeWorks highlighted the need
for national guidance on home education and recommended that the
Scottish Executive produce such guidance. This Draft Guidance
was published for consultation by the Executive in December 2001.
Public Involvement in Health Care
The SCC led a project, Designed to Involve,
in conjunction with the Scottish Executive and the Scottish Association
of Health Councils, which set out guidelines for good practice
in involving the public in primary health care. This project has
now been mainstreamed within the whole of the NHS in Scotland.
Following concerns raised by the Healthy Choices
Award Scheme (see below) the SCC worked with the Health Education
Board for Scotland to establish the views of pupils, parents and
teachers on the provision of school meals. The report was launched
at a stakeholder's conference on 14 May 2001 with the Health Minister
as key speaker. The Executive has established an Expert Panel
(including the SCC) to improve the take-up and nutritional content
of school meals.
Edinburgh In Court Advice Project
The SCC and Citizens Advice Scotland obtained
European Commission funding and established the first in-court
advice project in Scotland. This project provides for an adviser
within the court to assist consumers who are intending to represent
themselves in a small claim, summary cause, Debtors (Scotland)
Act or housing case. A very positive independent evaluation pointed
out the relevance of the project to the future of publicly funded
legal services and the Scottish Executive now provides core funding
for the project. The concept has been recommended by the Ministerial
working party on a replacement for poinding and warrant sales
for replication around Scotland.
Consumer Representation in the Water Industry
Until April 2002, there was no mechanism for
independent consumer representation in the industry. The SCC was
disappointed that a draft bill on the re-structuring of the industry
did not propose any change to the current arrangements. The SCC
highlighted the need for a strong voice for consumers to the Scottish
Executive, in its response to the draft bill, and in giving evidence
to the parliamentary committee. The SCC was delighted when Executive
amendments were tabled to include independent consumer panels.
The bill was published in the autumn prior to receiving Royal
Assent in March 2002.
Complaints against Solicitors
The SCC carried out a major piece of quantitative
research with consumers who had experienced using the Law Society
of Scotland's complaints system. The research conclusion recommended
that the Scottish Parliament conduct an inquiry into the regulation
of the profession particularly in relation to complaints. The
Justice Committee undertook this inquiry and the SCC gave evidence,
based on the research findings. The Committee has recently issued
a consultation paper proposing major improvements to the complaints
handling process in line with the SCC evidence to the Committee.
Forum of Consumer Organisations
In March 2001, the SCC established this forum
of consumer organisations in Scotland. Membership comprises the
Chairs and Chief Executives of the SCC, Energywatch Scotland,
Postwatch Scotland, Scottish Rail Passengers Committee, Scottish
Advisory Committee on Telecommunications and the water customer
panels. The forum is working to add value at strategic level to
consumer affairs in Scotland. The SCC provides the secretariat
for the forum.
Cross-Party Group in the Scottish Parliament on
The SCC established and provides the secretariat
for the Cross-Party Group in the Scottish Parliament on Consumer
Issues. The Group has gained a good profile among MSPs and membership
is increasing. In addition to MSPs, members include representatives
of a range of other organisations in Scotland with an interest
in consumer affairs. The SCC also produces a newsletter and organises
seminars for the Group.
The Scottish Parliament
Since devolution, the SCC has developed a positive
relationship with the Scottish parliament, particularly through
the pre-legislative committees. It has given evidence in the last
year to seven different committees on 11 occasions. A full list
is attached at Appendix II.
The SCC is formally represented in Europe through
NCC and BEUC (Bureau Europeen des Unions de Consommateurs). However,
we have good links with the European Commission and with its office
in Scotland. The SCC's Director attends DG SANCO's Annual Consumer
Assembly in Brussels.
SCC Representation on External Working Groups
In the last year, the SCC has been represented
on over 60 external working groups, several at Ministerial level.
Scottish Executive Housing Improvement
Scottish Executive Community Legal
Services Working Group.
Cross-Party Working Group on Diligence
against Moveable Property.
Chief Medical Officer's Expert Group
on Health Care of Older People.
Scottish Executive Forward Strategy
for Scottish Agriculture.
Scottish Food Co-ordinating Committee.
Joint Audit Board of the Food Standards
Scottish Food Co-ordinating Committee.
Joint Audit Board of the Food Standards
Public Participation and Nuclear
Waste Reference Group.
Freedom of Information Strategy Group.
Early Education and Childcare Forum.
Audit Scotland Trading Standards
Public Health Institute for Scotland
Single Regulatory Framework Consultative
NHS Complaints ProcedureNational
Scottish Parenting Forum.
A full list is attached at Appendix III. 
In 2001-02, the SCC responded to 27 major consultations
across the broad range of issues affecting consumers. A full list
is attached at Appendix IV.
4. WORKPLAN 2002-03RESEARCH
Our Workplan for 2002-03 has a clear focus on
specific areas of consumer need and interest where we think we
can have greatest impact. We place strong importance on the value
of research in providing a robust base of evidence for future
policy activity. There is a strong focus on the needs of disadvantaged
Local Government Performance Information
Research on the usefulness and relevance of
published performance information for consumers of public services.
Training in Complaints Handling for Staff in Public
The SCC has successfully carried out wide-ranging
work with public services on best practice in complaints handling.
However, it appears that translating policy into practice at service
delivery level is problematic and providing training for frontline
staff in this area is a particular issue. The SCC will carry out
research on provision of training in complaints handling for public
A Replacement for the Patients Charter in Scotland
The creation of a template for a replacement
of the charter that meets the needs and concerns of members of
the public, patients, NHS staff and mangers. Work commissioned
by Scottish Executive Health Department.
Research on Consumers' Knowledge of Rights
An opinion survey of Scottish consumers to test
their knowledge of their basic consumer rights, carried out by
means of a Scottish booster sample of previous DTI research with
some additional questions related to awareness and advice about
Research with Consumers on Experiences of Direct
This is a generally vulnerable group of service
users, who are undertaking new responsibilities as employers and
purchasers of services.
Getting Advice by Phone
A mystery shopping exercise, testing a number
of telephone advice providers to assess the quality of advice
given and the quality of the customer service.
Issues Paper on Civil Justice
Looking at the current state of play in civil
justice in Scotland from the consumer perspective.
Fluoride in WaterIssues Surrounding Risk
and Freedom of Choice
Organising and running a citizen's jury or deliberative
seminar on the addition of fluoride to water. To demonstrate how
well chosen methods can yield more useful input from ordinary
people, and to enhance our understanding about how consumers make
decisions involving risk.
Policing food lawExploration of Practice
in Food Law Enforcement
Survey of environmental health officers in Scotland
in collaboration with the Royal Environmental Health Institute
for Scotland to explore the experience of good and bad practice
in food law enforcement.
Policy paper on Class Actions
Analysis of the arguments in favour of class
actions, particularly in the context of consumer protection legislation.
Public Involvement Structures in the NHS
Research contracted by the Scottish Executive
about proposed new public involvement structures for the NHS and
future role of health councils.
Consultation and public involvement in service
change in the NHS
Consultation on draft guidance issued by the
Scottish Executive Health Department.
Scottish Executive's National Debate on Education
Commissioned by the Scottish Executive to undertake,
in conjunction with the Scottish Parenting Forum, focus groups
with parents from disadvantaged groups so that these views can
be heard at national level.
5. WORKPLAN 2002-03DEVELOPMENT
The SCC manages a range of externally funded,
long-term development projects. In addition to being a key source
of generated income, the grass roots connections which the projects
have and their practical experiences of how policies impact on
consumers have provided the SCC with a valuable source of input
into the development of its own policies.
Scottish Community Diet Project
Now in its sixth year, the Scottish Community
Diet Project continues to pursue the central objectives set for
it in the 1996 Scottish Diet Action Plan, namely "to promote
and focus dietary initiatives within low-income communities and
to bring these within a strategic framework".
Following a very positive independent evaluation,
funding from the Scottish Executive has been extended until March
2005. This funding also allowed for the appointment of an additional
development worker, bring the staff total to four, and increases
in several budgets, including the project's small grants fund,
which rose by 50 per cent. This increased capacity has been put
to good use, building on and developing activities which, evidence
suggests, has brought added value to the efforts of local initiatives
as well as breaking down the isolation and marginalism previously
felt by many.
Regular conferences, training events and
seminars have been well received by volunteers, fieldworkers
and policy makers from all parts of the country. The most recent
conference concerned community growing initiatives, while a seminar
series covering work with black and minority ethnic communities,
community business skills, and community catering initiatives
are about to take place. The project's first regional event
jointly organised with NHS Grampian is planned for late October
and a series of training events on research and evaluation is
Study tours, at home and abroad, have
created opportunities for those working at the coal face and attracted
a lot of interest. A recent development of this has been community
exchanges, the first, next month, involves Glasgow and Newcastle.
To further support practice development the
project has produced very practical publications on breakfast
clubs and community growing schemes. The most recent publication,
outlining sources of funding for local initiatives, has been well
This year's annual grant scheme saw 36
small grants (totalling £78,000) awarded to groups ranging
from a Fruit and Vegetable co-op in Fife and a community kitchen
in the Machers to multi-cultural cooking in Edinburgh and a breakfast
club in Clydebank. This brings the total to nearly 300 initiatives,
which have been assisted by the scheme.
The project is currently supporting the Scottish
Executive's Review of breakfast services as well as collaborating
with the FSA (Scotland), HEBS and the SEHD on a number of
other initiatives including nationally available elementary training
in food and health which is being developed alongside the Royal
Environmental Health Institute for Scotland and should be available
in the New Year.
The Scottish Community Diet Project was the
winner of the 1999 Caroline Walker Trust Award in the Consumer
Advocate Category and winner of the BBC Radio 4 Food Programme
Derek Cooper Award 2000 for "its outstanding work in improving
food in Britain."
Scottish Accessible Information Forum
The Scottish Accessible Information Forum (SAIF)
aims to improve the standards and accessibility of information
and advice services for disabled people and their carers. The
Forum consists of representatives of both organisations for and
of disabled people, and information providers. SAIF has published
National Standards for Disability Information and Advice Provision
in Scotland. It also played a lead role in the establishment of
a national disability information service and continues to monitor
the operation of the service on behalf of the Scottish Executive.
SAIF works extensively with local authorities on the development
of local accessible information strategies.
The Scottish Executive has recently renewed
the funding for SAIF for a further three years.
Scottish Health Choices Award Scheme
This national healthy eating award scheme is
administered by the SCC in partnership with the Health Education
Board for Scotland and was established in 1997 following recommendations
in "Eating for Health. A Diet Action Plan for Scotland"
(Scottish Office, 1996). Funded by the Scottish Executive, the
Award aims to encourage caterers to provide healthy choices for
the consumer; to influence consumer awareness of healthy eating
and to stimulate interest in and demand for healthy foods. The
Award is open to all eating establishments in Scotland and is
based on comprehensive criteria for healthy food choices as well
as food safety and hygiene. The caterer must also provide non-smoking
areas for the customer and must respect a mother's right to breastfeed.
The Award also aims to encourage and support
inter-agency working among health boards, local authorities, retailers
and caterers. The Award is managed locally by each of the NHS
Boards, with input from local environmental health departments.
At present 14 of the 15 NHS Boards in Scotland are participating
in the Scheme.
The Award has been successful in encouraging
applications among private and public sector caterers and suppliers,
including bulk applications from caterers working within the school
meals service. Following a very successful independent evaluation,
in August 2001 the Scottish Executive renewed funding for the
Award for a further three years, increasing the level of funding
which allowed the capacity of the project to extend and develop
The NCC Board is responsible for the good governance
of the generic NCC which comprises the National Consumer Council,
the Scottish Consumer Council and the Welsh Consumer Council.
The Board's role is the overall strategic direction, development
and control of the generic NCC. Key matters such as approval of
strategic plans and targets monitoring the Company's operating
and financial performance are reserved for the Board. A Memorandum
of Understanding sets out the relationship between the NCC Board
and the SCC Council. 
The Board has an approval role in relation to
the formulation and implementation of UK policy and the formulation
and implementation of policy in England.
The role of the SCC is to further the interests
of consumers in Scotland through formulating and implementing
policies within the devolved competence of the Scottish Parliament.
This competence reflects the UK constitutional arrangements. Therefore,
the SCC Council has an independent but not autonomous role in
formulating and implementing policies in devolved areas ie all
matters not reserved to the UK Parliament.
The role of furthering the interests of consumers
in Scotland also extends to issues affecting consumers that fall
within the competence of the UK Parliament and other bodies that
operate across the UK.
The Chair and Council Members of the SCC are
appointed by the Secretary of State at the Department of Trade
and Industry, in consultation with the First Minister of the Scottish
Executive, and according to the Code of Practice of the Office
of the Commissioner for Public Appointments. The Board of the
NCC does not play a role in their appointment although the Chair
of the NCC forms part of the panel that recommends the Chair of
the SCC. The Chair of the SCC is a member of the NCC Board.
The Chair of the SCC is Graeme Millar who was
appointed in May 2000 on a time commitment of two days per week
with an annual salary of £15,450. There are 13 Council Members
who are appointed for their ability to bring a wide range of experience
and expertise to policy-making. There is no specified time commitment
but members are expected to attend Council meetings, of which
there are seven per year, and to serve on at least one SCC sub-committee.
Members are unpaid but receive an attendance allowance of £87
per day. Appendix V contains a list of current Council members.
The SCC has vice policy sub-committees which
meet regularly to discuss policy issues in more depth. In addition
to Council Members and policy staff, there are co-opted external
members to improve the stakeholder input into the SCC. Appendix
VI gives details of committee structures and membership. 
Following consultation with the SCC, the Board
of Directors of NCC allocates a proportion of the total grant-in-aid
received from the DTI to the SCC to fund its work. The Board of
the NCC and the Director of the NCC as Accounting Officer retain
overall accountability for how the grant is used. The Director
of the SCC is line-managed by the Director of NCC and has delegated
authority for finance and performance of the SCC. The NCC's Management
Executive is responsible for the efficient and effective management
of the organisation and reports to the NCC Board. The SCC's Director
is a member of the Management Executive.
In carrying forward its policies, the SCC Director
is accountable to the SCC Council while still ensuring that the
policies are consistent with the NCC corporate objectives. In
relation to consumer policy, and as Ministerial appointments,
the SCC Council members, through the SCC Chair, are accountable
to the Secretary of State.
The responsibilities of the generic NCC and
its key structure are set out in the Management Statement and
Financial Memorandum, agreed with the DTI. The
Management Statement and Financial Memorandum is accompanied by
a Code of Best Practice for Board Members, a Code on Openness,
a Staff Code of Conduct and Complaints Procedure. The MS and FM
also requires the generic NCC to operate a Register of Members'
Interests, a Register of Gifts and Hospitality received and a
Register of Gifts made.
The SCC has a very good working relationship
with, and enjoys good support from, the DTI.
The generic NCC, including the SCC, has a series
of performance indicators, agreed annually with the DTI. These
currently include income generation targets, two stakeholder surveys
to measure public profile and connections, and case studies to
gauge outcome and impact of work.
The most recent quinquennial review of the generic
recognised the value of the devolved nature of the organisation.
There were efficiencies in the NCC's central control of a wide
range of organisational functions and clear lines of accountability
for financial performance. The value that was added by the Council
of the SCC was to ensure that consumer interests in Scotland were
included in the UK policy agenda and where there were significant
differences in the policy environment in Scotland the Council
could consider and adopt relevant policies for Scotland alone.
The review highlighted the need for NCC and
SCC to have a shared understanding about what issues had UK-wide
relevance and to develop shared programmes for tackling them.
SCC and NCC have a close working relationship and carry out joint
work in a range of areas. This year, for example, joint programmes
are being undertaken in: developing methodologies for effective
consumer representation; public involvement in the NHS; and sharing
best practice in developing the Councils' networks of volunteers
so that they are in touch with grass roots concerns.
The review also noted that the SCC was valued
by those with whom it worked for its constructive and clear contributions,
its contact with grass roots concerns and its strong focus on
the needs of disadvantaged consumers.
9. REVIEW OF
The more recent review of governance of the
whole of the NCC
was an opportunity to ensure the SCC Council was fit for its purpose.
The SCC Council considered how its structure and membership could
best ensure that it fulfilled its role as a devolved policy-making
body under the strategic governance of the NCC Board.
The Council considered that the current size
was about right given the range of accountability tasks it has
to fulfil. The size was also related to the issue of legitimacy
and on balance the members thought the compromise between small
size for accountability and larger for legitimacy was about right.
The SCC Council is not engaged in the high level strategic direction
as the NCC Board. The SCC Council works within the strategic direction
set by the NCC Board (having had input to that direction via the
SCC Chairman being on the NCC Board). The SCC Council has to be
both accountable to a range of stakeholders and also seen as legitimateat
14 strong it can do this.
The review of NCC's governance was followed
by a review of the SCC's governance, agreed with the NCC and the
DTI in October 2001. It was agreed that the current arrangements
for Ministerial appointment of SCC Council members would continue
and that, accordingly, the DTI would have a formal review annually
with the SCC Chair looking at the performance of SCC Council members.
In a recent independent stakeholder survey,
the findings in relation to the SCC were very positive and it
was seen as a forward thinking, pro-active organisation:
There was 91 per cent awareness of
the SCC among Scottish respondents.
The SCC was rated particularly highly
in terms of its representation of the interests of socially excluded
consumers and was seen to be "close to consumers" in
terms of providing information to them.
Key strengths of the SCC were thought
to be: quality of research, independence, and being pro-active
Of the three councils which comprise
the generic NCC, the SCC was perceived to be the most effective.
In comparison to the NCC and WCC
the SCC was perceived to be more successful in its ability to
influence government policy and also protect consumer interests.
The majority of respondents believed
that the SCC successfully understood the consumer experience,
actively sought information from others and had effective links
with other organisations.
93 per cent of respondents said that
they would be likely to work with the SCC in future.
The SCC receives core grant-in-aid funding from
the DTI, allocated by the NCC Board. In 2001-02, grant-in-aid
amounted to £479,270. The grant-in-aid budget for 2002-03
In addition to DTI grant-in-aid, the SCC has
annual agreed targets for income generation. For 2001-02 the target
was £400,000the actual amount of income raised was
well in excess of this figure at £639,854.
DTI Funded Staff
The Director of the SCC is Martyn Evans who
is accountable to the SCC Council for carrying forward its policies
and to the NCC Director for the finance and performance of the
In addition to Martyn, there is a team of three
full-time and two part-time policy managers supported by a small
team of support staff.
Non-DTI Funded Project Staff
Ten members of staff are employed on specific
projects for fixed-terms and funded by generated income.
An organisation chart is attached as Appendix
The SCC's external communications strategy forms
part of the generic NCC External Communications Strategy. The
overall purpose of the strategy is to support the delivery of
the corporate objectives and workplan. In addition, there are
a number of communication aims:
to promote and explain the SCC and
its work in a clear and consistent way;
to communicate our key messages to
a range of stakeholders using a variety of methods;
to become more open and transparent
in how we go about policy and research work;
to develop a more pro-active public
affairs agenda with parliamentarians and government; and
to develop new communications techniques.
The SCC has identified its own target audiences
in the media and developed a strategy for reaching these audiences.
We have no in-house press or public affairs staff but recently
reviewed our part-time external communications consultancy, appointed
a new contractor and modernised our administrative systems. This
has proved successful and our monitoring has shown that we are
achieving very good coverage in our target media.
A key part of our external communications strategy
is our website
which we manage, develop and maintain in-house. We have recently
commissioned a review of the website content and design in order
to ensure that the web is supporting our overall communications
Justice 2 Committee:
Freemasons and the Judiciary
Public Petitions Committee:
Regulation of the Legal Profession
Justice 2 Committee:
Regulation of the Legal Profession
Application of the Consultative Steering Group
Principles in the Scottish Parliament
Transport and Environment Committee:
Water Industry Bill
Freedom of Information (Scotland) Bill
Local Government Committee:
Public Sector Ombudsman Service
Equal Opportunities Committee:
Taking Stock Exercise
Justice 2 Committee:
Budget Process (evidence requested on two occasions)
Rural Development Committee:
Forward Strategy for Scottish Agriculture
Scottish Executive Justice DeaprtmentFreedom
of Information: Consultation on Draft Legislation
Scottish Executive Justice DepartmentProtecting
Our Rights: A Human Rights Commission for Scotland
Scottish Executive Health Department. Regulation
of Skin Piercing
Department of Health. Nursing and Midwifery
Scottish Executive. Better care for all our
Scottish Executive Department of Health Community
Care Division. Care Development Group
Scottish Executive National Care Standards Committee:
draft national care standards second tranche
Scottish Executive Justice Department. Title
Conditions (Scotland) Bill
Scottish Executive Education Department: assessment
and recording arrangements for children with special educational
Scottish Homes. The single regulatory framework
Scottish Executive Environment Department. Draft
Water Services Bill
OFT: Codes of Practice
Scottish Executive. Complaints against the police
OFT: consultation of draft guidance for debt
DTI: consultation on Modernising Our Laws for
the Information Age
Scottish Executive. Draft National Care StandardsEarly
Education and Childcare
Scottish Executive. Housing Improvement Task
Force Sub group A
Audit Scotland. Statutory Performance IndicatorsConsultation
on the 2001 Direction
Scottish Executive. Public Sector Ombudsmen
Scottish Executive Justice DepartmentStriking
the Balance: A New Approach to Debt Management
DTI consultation on Modernising the Consumer
Credit Act 1974Tackling Loan Sharks and More
Financial Services Agency consultation on the
FSA's approach to the regulation of e-commerce
Royal Society of EdinburghReview of Mediation
in the Health Services in Scotland
Scottish Executive Justice DepartmentConsultation
on Civil Court Fees in the Court of Session and the Sheriff Courts
Scottish Executive Health Department. NHS complaints
Scottish Executive. Regulation of Care Project.
Complaints procedures for Scottish Commission for the regulation
of care and Scottish Social Services Council.
1 National Consumer Council, Memorandum and Articles
of Association, 1995. Currently under review. Back
National Consumer Council, Corporate Plan for the National Consumer
Council 2001-02, April 2001. Currently under review. Back
Scottish Consumer Council, Workplan 2002-03, April 2002. See also
Scottish Consumer Council, Gathering Evidence, July 2002. Back
Not published. Back
Not published. Back
National Consumer Council, Memorandum of Understanding between
the Board of NCC and the Councils of SCC and WCC, October 2002. Back
Not published. Back
Not published. Back
National Consumer Council, Management Statement and Financial
Memorandum, 1998. Back
DTI, Review of National Consumer Council, 1999. Back
DTI, Review of the National Consumer Council's Governance Arrangements,
February 2001. Back
National Consumer Council, External Communications Strategy, May