Select Committee on Work and Pensions Minutes of Evidence

Letter to the Chairman of the Committee from the Chief Executive of Jobcentre Plus (ES 17)

  At the Select Committee hearing on 26 June I promised to provide information about the support our Advisers can offer to more vulnerable clients once they have started work. I hope the following information is helpful.

  That support is focused primarily on lone parents. It is covered in guidance to Advisers which makes it clear that their role includes "providing an in-work support service to help lone parents make the transition from benefit into employment." Guidance also covers the type of things which may be offered through in-work support, as well as setting out the aim which is "to help keep the lone parent in work, by providing a degree of support, where necessary, to help the client overcome the major hurdle of moving into work." For each client moving into work, Advisers are instructed, through the guidance, to offer in-work support and to discuss the level of support that may be required. In-work support is also promoted to lone parents not yet on the programme in leaflets and marketing material.

  Our resourcing model does not specifically itemise the individual elements of support that are provided. The model covers the level of overall support that should be provided to a lone parent throughout their time on the programme, whether prior to, or after, moving into employment. This leaves discretion with the Adviser to offer the level of support that they feel is appropriate, and this will vary depending upon individual need. What I can say, however, is that work measurement surveys show the in-work support is taken up by approximately one third of lone parents in the New Deal. Of those people, 16 per cent of the support provided to them throughout their time in the programme takes place after they start work.

  We offer also some support to people moving from Jobseekers Allowance into subsidised jobs through the New Deal for Young People and the New Deal for long term unemployed adults. That is part of the design throughout the six months of the subsidy. Subsidised jobs have been the route into work for some of our disadvantaged New Deal clients.

  Beyond that, we do expect our Advisers to be available to deal with queries and concerns from all New Deal clients in the first few weeks after they go into a job although we do not identify separately a proportion of our resources for that work.

  Please do let me know if you need anything further. A copy of this letter goes to the Clerk.

Leigh Lewis

12 July 2002

previous page contents

House of Commons home page Parliament home page House of Lords home page search page enquiries index

© Parliamentary copyright 2002
Prepared 31 July 2002