Letter to the Chairman of the Committee
from the Chief Executive of Jobcentre Plus (ES 17)
At the Select Committee hearing on 26 June I
promised to provide information about the support our Advisers
can offer to more vulnerable clients once they have started work.
I hope the following information is helpful.
That support is focused primarily on lone parents.
It is covered in guidance to Advisers which makes it clear that
their role includes "providing an in-work support service
to help lone parents make the transition from benefit into employment."
Guidance also covers the type of things which may be offered through
in-work support, as well as setting out the aim which is "to
help keep the lone parent in work, by providing a degree of support,
where necessary, to help the client overcome the major hurdle
of moving into work." For each client moving into work, Advisers
are instructed, through the guidance, to offer in-work support
and to discuss the level of support that may be required. In-work
support is also promoted to lone parents not yet on the programme
in leaflets and marketing material.
Our resourcing model does not specifically itemise
the individual elements of support that are provided. The model
covers the level of overall support that should be provided to
a lone parent throughout their time on the programme, whether
prior to, or after, moving into employment. This leaves discretion
with the Adviser to offer the level of support that they feel
is appropriate, and this will vary depending upon individual need.
What I can say, however, is that work measurement surveys show
the in-work support is taken up by approximately one third of
lone parents in the New Deal. Of those people, 16 per cent of
the support provided to them throughout their time in the programme
takes place after they start work.
We offer also some support to people moving
from Jobseekers Allowance into subsidised jobs through the New
Deal for Young People and the New Deal for long term unemployed
adults. That is part of the design throughout the six months of
the subsidy. Subsidised jobs have been the route into work for
some of our disadvantaged New Deal clients.
Beyond that, we do expect our Advisers to be
available to deal with queries and concerns from all New Deal
clients in the first few weeks after they go into a job although
we do not identify separately a proportion of our resources for
Please do let me know if you need anything further.
A copy of this letter goes to the Clerk.
12 July 2002