Letter to the Chairman of the Committee from the
Chief Executive of the Pension Service (PS 02)
Dear Mr Kirkwood
The Work and Pensions Select Committee took evidence from The Pension Service on 12 June 2002.
During the hearing of The Work and Pensions Select Committee, members asked for further information on a number of issues. I enclose answers to the questions raised in the attached annex. Please let me know if you require any further information.
Alexis Cleveland
2 July 2002
Annex A
1. To provide details of the revised roll- out of the Pension Centres and the migration details of Retirement Pension (RP) and Minimum Income Guarantee (MIG) work to them from the current network of former Benefits Agency offices.
The graph below shows the planned rollout of Pension Centres including the extension at Tyne View Park, Newcastle. It is planned to have all sites open by June 2004 with the vast majority open by the end of this year. At the end of June 2002 10 Pension Centres were operational.
The schedule at Annex B shows the migration of MIG and RP work from local offices to Pension Centres through to April 2004. However, precise dates for moves are only confirmed 3 months in advance and all dates will be subject to change based on staff recruitment, training and work in hand at each Social Security Office and Pension Centre.
2. Provide figures for the number of staff already recruited for the local service and Pension Centres, by Government Office Region.
The requested information is shown in the following two tables.
TABLE 1 LOCAL SERVICE STAFFING
|
Government Office Region |
Target Staff
In GOR* |
People recruited to
The Pension Service |
|
Scotland |
216 |
32 |
|
London |
233 |
18 |
|
Wales |
133 |
30 |
|
NE, Y + H |
329 |
10 |
|
North West |
292 |
0 |
|
East & East Mids |
381 |
9 |
|
West Midlands |
235 |
22 |
|
South East |
382 |
3 |
|
South West |
232 |
46 |
|
Total |
2433 |
170 |
*The total amount of staff required for each GOR for a successful local service
In addition there are about 1000 people undertaking face to face activity on behalf of The Pension Service, through Social Security Offices.
TABLE 2 PENSION CENTRE STAFFING
|
Government Office Region |
Target Staff
In Pension Centre* |
People recruited to
Pension Centres |
|
Scotland |
867 |
373 |
|
London |
1725 |
829 |
|
Wales |
593 |
216 |
|
North West |
1283 |
410 |
|
NE, Y & H |
1636 |
238 |
|
East & East Mids. |
1577 |
379 |
|
West Midlands. |
882 |
285 |
|
South East |
918 |
230 |
|
South West |
722 |
295 |
|
Total |
10203 |
3255 |
*The total amount of staff required for each GOR for successful Pension Centre operations
In addition there are over 4,200 people currently undertaking processing activity in Social Security Offices.
3. To provide figures for the allocation of staff in the local service ie how many will be working in London, East Anglia etc and how has this been modelled?
The figures for Local Service staff in each GOR are shown in table 1, above. The level of Local Service staffing was determined using historical data based on the volume of visits to pensioners carried out by the Benefits Agency, and assumptions about the proportion of pension age callers to Benefits Agency offices. We estimate that approximately 1,100 staff where previously employed on delivery of local services to pensioners within the Benefits Agency. The proposed staffing of 2,433 staff on Local Service therefore represents a significant increase.
This increase in staff numbers supports a number of wider policies. It helps deliver The Pension Service aim to continue to make major improvements to the service delivered, ensuring that The Pension Service has the capacity to give customers the information and support that they want when they need it. It enables the development of outreach work and supports the commitment to provide face-to-face services in the places where customers have told us they feel most comfortable. This greater flexibility will enable us to tackle the issues of pensioners in rural communities and the needs of the pensioners in the inner cities. The increase also recognises that face-to-face services are key to increasing the take-up of benefit entitlements by the most isolated and socially excluded pensioners.
4. How has the assumption of how many pensioners will access the local service (20 per cent) been calculated?
An assumption has been made that approximately 2,000,000 pensioners will utilise Local Service—nearly 20 per cent of the pensioner population. This is based on the estimated number of pensioners who are likely to need assistance because they live alone with a disability or are in residential care. Allowance has also been made for the growing number of pensioners from diverse ethnic backgrounds.
5. To provide clarification of conditions for receiving a home visit?
Evidence suggests that pensioners prefer dealing with this Department via the telephone and we expect the vast majority of our customers to do so, as this is the most effective and efficient route. Naturally some people will need, or prefer to have a home visit and pension centre staff will be trained to identify circumstances where a customer would be unable to transact their business over the telephone and need the support of local services. These customers will be referred to local services who will either arrange for the customer to be seen by appointment at a local surgery or in their own homes. We have designed the local service to allow us to deal with this.
The type of circumstances that merit local service involvement will tend to relate to customer's physical or mental capabilities, as well as the needs of our increasing diverse ethnic pensioner base. Where a customer who does not meet these criteria insists on a home visit we would seek to meet that customers needs. The local service is not designed to be a "visiting on demand" service and we would expect that occasions when a customer who is able to conduct their business by phone but insists on a personal visit to be rare. A very successful visiting service was run in the BA and we have learnt from best practise in designing the local service, which combines elements of the Visiting Officer job and District Information Officers with new partnership working tasks.
6. To provide the latest figures for the non- take up of MIG and information about how frequently it's calculated.
DWP publish take-up statistics, for income-related benefits, annually in a National Statistics publication entitled the "DWP Family Resources Survey". (This document can be found on the DWP Website, under Statistics and in the House of Commons Library). The most recent years statistics were published in September 2001, for the year 1999-2000. Estimates of pensioners' take-up of MIG are subject to a wide margin of uncertainty. The figures released last year reported that between 390,000 and 770,000 pensioners were entitled to but not claiming Income Support. The estimated Income Support take-up rate was between 64 per cent and 78 per cent.
7. The predictions/ calculations of figures for take-on of Pension Credit and reconciliation of figures given in the submitted memorandum and by Baroness Hollis?
By the time that Pension Credit replaces the Minimum Income Guarantee in 2003, it is estimated that 4.1 million households (5.3 million individuals) stand to gain. By October 2003 we will have automatically transferred 1.8 million MIG households to Pension Credit. By the end of the take-on period in late 2004, we will be paying a further 1 million households. This will bring us to a total of 2.8 million Pension Credit households. This is around 67 per cent of the total number of households that could be entitled to Pension Credit.
Annex B
|
Pension Centre |
Date of Transfer |
Exporting Office |
|
Motherwell |
21-Sep-02 |
Bellshill |
| |
21-Sep-02 |
Campbeltown BO |
| |
21-Sep-02 |
Motherwell (Clyde Valley) |
| |
21-Sep-02 |
Oban |
| |
21-Sep-02 |
Stornoway |
| |
21-Sep-02 |
Stornoway |
| |
9-Nov-02 |
Greenock |
| |
9-Nov-02 |
Paisley (Renfrew) |
| |
9-Nov-02 |
Port Glasgow |
| |
17-Nov-02 |
Coatbridge |
| |
17-Nov-02 |
Cumbernauld BO |
| |
17-Nov-02 |
East Kilbride |
| |
17-Nov-02 |
Glasgow Shettleston |
| |
17-Nov-02 |
Glasgow South (Lauriston) |
| |
17-Nov-02 |
Hamilton |
| |
21-Dec-02 |
Clydebank DO |
| |
21-Dec-02 |
Glasgow Anniesland DO |
| |
21-Dec-02 |
Glasgow City DO |
| |
21-Dec-02 |
Glasgow Cranstonhill |
| |
21-Dec-02 |
Glasgow Maryhill |
| |
21-Dec-02 |
Glasgow Newlands |
| |
21-Dec-02 |
Glasgow Partick |
| |
21-Dec-02 |
Glasgow Springburn DO |
| |
21-Dec-02 |
Irvine |
| |
21-Dec-02 |
Kilmarnock |
| |
18-Jan-03 |
Kirkwall |
| |
8-Feb-03 |
Ayr |
| |
8-Feb-03 |
Dumfries |
| |
8-Feb-03 |
Elgin |
| |
8-Feb-03 |
Fort William |
| |
8-Feb-03 |
Inverness |
| |
8-Feb-03 |
Stranraer |
| |
8-Feb-03 |
Wick |
| |
TBC |
Bellshill |
| |
TBC |
Campbeltown BO |
| |
TBC |
Clydebank DO |
| |
TBC |
Cumbernauld BO |
| |
TBC |
Cumnock |
| |
TBC |
Dumfries |
| |
TBC |
East Kilbride |
| |
TBC |
Elgin |
| |
TBC |
Glasgow Anniesland DO |
| |
TBC |
Glasgow Bridgetown |
| |
TBC |
Glasgow City DO |
| |
TBC |
Glasgow Maryhill |
| |
TBC |
Glasgow Newlands |
| |
TBC |
Glasgow Partick |
| |
TBC |
Glasgow South (Lauriston) |
| |
TBC |
Glasgow Springburn DO |
| |
TBC |
Greenock |
| |
TBC |
Hamilton |
| |
TBC |
Irvine |
| |
TBC |
Kirkwall |
| |
TBC |
Motherwell (Clyde Valley) |
| |
TBC |
Oban |
| |
TBC |
Paisley (Renfrew) |
| |
TBC |
Port Glasgow |
| |
TBC |
Stranraer |
| |
TBC |
Wick |
|
Dundee |
20-Apr-02 |
Leith |
| |
20-Apr-02 |
Bathgate |
| |
27-Apr-02 |
Arbroath |
| |
27-Apr-02 |
Dundee |
| |
27-Apr-02 |
Perth |
| |
18-May-02 |
Aberdeen |
| |
18-May-02 |
Lerwick |
| |
18-May-02 |
Peterhead |
| |
18-May-02 |
Lerwick |
| |
18-May-02 |
Aberdeen |
| |
15-Jun-02 |
Dundee East |
| |
29-Jun-02 |
London City |
| |
29-Jun-02 |
Poplar |
| |
6-Jul-02 |
Croydon |
| |
20-Jul-02 |
Kennington |
| |
20-Jul-02 |
London Central |
| |
20-Jul-02 |
Southwark |
| |
20-Jul-02 |
Thames South |
| |
17-Aug-02 |
Bexley |
| |
17-Aug-02 |
Hounslow |
| |
17-Aug-02 |
Thameside |
| |
19-Oct-02 |
Barking |
| |
19-Oct-02 |
Romford |
| |
9-Nov-02 |
Dunfermline |
| |
9-Nov-02 |
Falkirk |
| |
9-Nov-02 |
Kikcaldy |
| |
9-Nov-02 |
Leven |
| |
9-Nov-02 |
Stirling |
| |
23-Nov-02 |
Cowdenbeath |
| |
23-Nov-02 |
Edinburgh City |
| |
23-Nov-02 |
Edinburgh East |
| |
23-Nov-02 |
Galashiels |
| |
7-Dec-02 |
SSC Brixton |
| |
7-Dec-02 |
SSC Camberwell |
| |
7-Dec-02 |
SSC Crystal Palace |
| |
7-Dec-02 |
SSC Lewisham |
| |
TBC |
Balham |
| |
TBC |
SCCFulham |
| |
TBC |
Bathgate |
| |
TBC |
Cowdenbeath |
| |
TBC |
Dunfermline |
| |
TBC |
Edinburgh East |
| |
TBC |
Kikcaldy |
| |
TBC |
Leith |
| |
TBC |
Leven |
| |
TBC |
Stirling |
|
Swansea |
TBC |
Bargoed |
| |
20-Jul-02 |
Neath |
| |
20-Jul-02 |
Swansea |
| |
20-Jul-02 |
Neath |
| |
20-Jul-02 |
Swansea |
| |
3-Aug-02 |
Newport |
| |
3-Aug-02 |
Cwmbran |
| |
10-Aug-02 |
Wrexham |
| |
10-Aug-02 |
Wrexham |
| |
7-Sep-02 |
Bridgend |
| |
7-Sep-02 |
Pontypridd |
| |
7-Sep-02 |
Tonypandy |
| |
7-Sep-02 |
Bridgend |
| |
21-Sep-02 |
Rhyl |
| |
21-Sep-02 |
Rhyl |
| |
7-Dec-02 |
Llangefni BO |
| |
7-Dec-02 |
Caernarfon DO |
| |
7-Dec-02 |
Newtown BO |
| |
7-Dec-02 |
Porthmadog BO |
| |
7-Dec-02 |
Anglesey (Llangefni) |
| |
7-Dec-02 |
Anglesey Holyhead Outstation |
| |
7-Dec-02 |
Caenarfon |
| |
7-Dec-02 |
Dolgellau |
| |
7-Dec-02 |
Newtown |
| |
7-Dec-02 |
Porthmadog |
| |
11-Jan-03 |
Aberystwyth BO |
| |
11-Jan-03 |
Ammanford |
| |
11-Jan-03 |
Carmarthen |
| |
11-Jan-03 |
Haverfordwest |
| |
11-Jan-03 |
Llanelli |
| |
11-Jan-03 |
Pembroke Dock |
| |
11-Jan-03 |
Aberrystwyth |
| |
11-Jan-03 |
Ammanford |
| |
11-Jan-03 |
Carmarthen |
| |
11-Jan-03 |
Haverfordwest |
| |
11-Jan-03 |
Llanelli |
| |
11-Jan-03 |
Pembroke Dock |
| |
18-Jan-03 |
Colwyn Bay |
| |
18-Jan-03 |
Deeside |
| |
18-Jan-03 |
Colwyn Bay |
| |
18-Jan-03 |
Deeside |
| |
15-Feb-03 |
Aberdare |
| |
15-Feb-03 |
Blackwood |
| |
15-Feb-03 |
Caerphilly |
| |
15-Feb-03 |
Ebbw Vale |
| |
15-Feb-03 |
Merthyr Tydfil |
| |
15-Feb-03 |
Ebbw Vale |
| |
15-Feb-03 |
Methyr Tydvil |
| |
22-Mar-03 |
Barry |
| |
22-Mar-03 |
Cardiff East |
| |
22-Mar-03 |
Cardiff West |
|
Tyneview Park |
TBC |
Barking |
| |
TBC |
Chatham (Part)*** |
| |
TBC |
City |
| |
TBC |
Dover (Part)*** |
| |
TBC |
Hounslow |
| |
TBC |
Kingston (Part)*** |
| |
TBC |
LPG 01-03 (PART) |
| |
TBC |
LPG 03 (PART)-04 |
| |
TBC |
LPG 05-06 |
| |
TBC |
LPG 07-08 |
| |
TBC |
Poplar |
| |
TBC |
Romford |
| |
TBC |
SSC Belfast C1 |
| |
TBC |
SSC Belfast C2 |
| |
TBC |
SSC Makerfield C1 |
| |
TBC |
SSC Makerfield C2 |
| |
TBC |
SSC Makerfield C3 |
|
Glasgow |
15-Jun-02 |
SSC Ealing |
| |
15-Jun-02 |
SSC Euston |
| |
29-Jun-02 |
Harrow |
| |
10-Aug-02 |
Edmonton |
| |
10-Aug-02 |
Tottenham |
| |
10-Aug-02 |
Wood Green |
| |
9-Nov-02 |
Edgeware |
| |
4-Jan-03 |
Ilford |
| |
4-Jan-03 |
Leytonstone |
| |
4-Jan-03 |
Walthamstow |
| |
8-Mar-03 |
Stratford |
| |
19-Apr-03 |
Hackney |
| |
19-Apr-03 |
Hoxton |
| |
26-Apr-03 |
SCC Neasden |
| |
15-Jun-02 |
Glasgow Cluster 1 (Ealing)** |
| |
15-Jun-02 |
Glasgow Cluster 2 (Euston)** |
| |
18-Jan-03 |
Woodgrange Park |
| |
TBC |
Edgeware |
| |
TBC |
Harrow |
| |
TBC |
Hoxton |
| |
TBC |
SSC Belfast C3 |
| |
TBC |
Wood Green |
|
Stockton |
15-Jun-02 |
Hartlepool |
| |
15-Jun-02 |
Darlington |
| |
15-Jun-02 |
Bishop Auckland |
| |
15-Jun-02 |
Stockton |
| |
15-Jun-02 |
Middlesborough |
| |
23-Nov-02 |
Berwick |
| |
23-Nov-02 |
Hexham |
| |
23-Nov-02 |
Peterlee |
| |
1-Mar-03 |
Durham |
| |
11-Jan-03 |
Hartlepool |
| |
11-Jan-03 |
Middlesborough |
| |
11-Jan-03 |
Stockton |
| |
6-Sep-03 |
Berwick upon Tweed |
| |
6-Sep-03 |
Bishop Auckland |
| |
6-Sep-03 |
Hexham |
|
Seaham |
19-Oct-02 |
Houghton |
| |
19-Oct-02 |
Newcastle |
| |
19-Oct-02 |
Sunderland |
| |
1-Mar-03 |
Gateshead |
| |
1-Mar-03 |
South Shields |
| |
10-May-03 |
Keighley |
| |
10-May-03 |
North Shields |
| |
BOT Date To Be Agreed |
Ashington |
| |
BOT Date To Be Agreed |
Blyth |
| |
BOT Date To Be Agreed |
Bradford East |
| |
16-Aug-03 |
Bradford West |
| |
16-Aug-03 |
Houghton |
| |
16-Aug-03 |
Keighley |
| |
16-Aug-03 |
Sunderland |
| |
29-Nov-03 |
South Shields |
| |
7-Feb-04 |
Newcastle |
| |
24-Apr-04 |
Ashington |
| |
24-Apr-04 |
Blyth |
| |
24-Apr-04 |
North Shields |
|
York |
9-Nov-02 |
Harrogate |
| |
9-Nov-02 |
Scarborough |
| |
9-Nov-02 |
York |
| |
15-Feb-03 |
Dewsbury |
| |
15-Feb-03 |
Halifax |
| |
15-Feb-03 |
Huddersfield |
| |
10-May-03 |
Hull West |
| |
19-Oct-02 |
Northallerton |
| |
4-Jan-03 |
Dewsbury |
| |
4-Jan-03 |
Halifax |
|
|
|
|
|
|
4-Jan-03 |
Huddersfield |
| |
13-Dec-03 |
Bridlington |
|
Dearne Valley |
31-Aug-02 |
Barnsley |
| |
31-Aug-02 |
Doncaster |
| |
21-Sep-02 |
Mexborough |
| |
21-Sep-02 |
Rotheram South |
| |
9-Nov-02 |
Sheffield |
| |
15-Feb-03 |
Grimsby |
| |
15-Feb-03 |
Pontefract |
| |
15-Feb-03 |
Scunthorpe |
| |
15-Feb-03 |
Wakefield |
| |
10-May-03 |
Leeds North West |
| |
31-Aug-02 |
Mexborough |
| |
31-Aug-02 |
Rotheram South |
| |
19-Oct-02 |
Sheffield |
| |
14-Jun-03 |
Grimsby |
| |
14-Jun-03 |
Scunthorpe |
| |
14-Jun-03 |
Wakefield |
| |
13-Dec-03 |
Leeds North |
| |
24-Apr-04 |
Goole |
|
Warrington |
13-Jul-02 |
Warrington |
| |
13-Jul-02 |
Widnes |
| |
7-Sep-02 |
Liverpool Breckfield |
| |
23-Nov-02 |
Liverpool Central DO/Edge Hill |
| |
23-Nov-02 |
Liverpool Toxteth |
| |
23-Nov-02 |
Liverpool West Derby |
| |
18-Jan-03 |
Liverpool Bootle |
| |
15-Feb-03 |
Birkenhead DO |
| |
15-Feb-03 |
Liverpool Belle Vale |
| |
15-Feb-03 |
Liverpool Huyton BO |
| |
15-Feb-03 |
Liverpool Kirkby DO |
| |
15-Feb-03 |
Wallasey DO |
| |
19-Apr-03 |
Liverpool Crosby |
| |
19-Apr-03 |
Southport |
| |
19-Apr-03 |
St Helens BO |
| |
6-Jul-02 |
Warrington |
| |
19-Oct-02 |
Liverpool Central DO/Edge Hill |
| |
15-Feb-03 |
Liverpool Belle Vale |
| |
15-Feb-03 |
Liverpool Breckfield |
| |
19-Jul-03 |
Birkenhead DO |
| |
19-Jul-03 |
Liverpool Bootle |
| |
13-Dec-03 |
Liverpool Crosby |
| |
13-Dec-03 |
Liverpool Huyton BO |
| |
13-Dec-03 |
Liverpool Kirkby DO |
| |
13-Dec-03 |
Southport |
| |
13-Dec-03 |
St Helens BO |
|
Stockport |
21-Sep-02 |
Chester |
| |
21-Sep-02 |
Crewe |
| |
21-Sep-02 |
Northwich |
| |
21-Dec-02 |
Sale DO |
| |
21-Dec-02 |
Salford DO |
| |
8-Mar-03 |
Manchester Cheetham BO |
| |
8-Mar-03 |
Manchester Chorlton BO |
| |
8-Mar-03 |
Manchester Longsight |
| |
8-Mar-03 |
Manchester Openshaw |
| |
8-Mar-03 |
Manchester Wythenshawe |
| |
10-May-03 |
Oldham |
| |
10-May-03 |
Rochdale |
| |
BOT Date To Be Agreed |
Hyde |
| |
BOT Date To Be Agreed |
Macclesfield |
| |
BOT Date To Be Agreed |
Stockport DO |
| |
7-Jun-03 |
Chester |
| |
7-Jun-03 |
Crewe |
| |
7-Jun-03 |
Northwich |
| |
19-Jul-03 |
Manchester (Sale) |
| |
19-Jul-03 |
Salford DO |
| |
30-Aug-03 |
Manchester (Cheetham) |
| |
30-Aug-03 |
Manchester (Chorlton) |
| |
30-Aug-03 |
Manchester (Longsight) |
| |
30-Aug-03 |
Manchester (Openshaw) |
| |
30-Aug-03 |
Manchester (Rusholme) |
| |
30-Aug-03 |
Manchester (Wythenshawe) |
| |
11-Oct-03 |
Manchester (Middleton) |
| |
29-Nov-03 |
Hyde |
| |
29-Nov-03 |
Macclesfield |
| |
29-Nov-03 |
Stockport South |
|
Burnley |
7-Jun-03 |
Carlisle |
| |
7-Jun-03 |
Barrow-in-Furness BO |
| |
7-Jun-03 |
Kendal BO |
| |
7-Jun-03 |
Lancaster DO |
| |
7-Jun-03 |
Workington |
| |
18-May-02 |
Burnley |
| |
18-May-02 |
Blackburn |
| |
7-Sep-02 |
Blackpool North |
| |
17-Nov-02 |
Preston |
| |
11-Jan-03 |
Skelmersdale BO |
| |
11-Jan-03 |
Bolton DO |
| |
8-Mar-03 |
Wigan |
| |
8-Mar-03 |
Leigh |
| |
18-May-02 |
Blackburn |
| |
7-Sep-02 |
Blackpool North |
| |
30-Nov-02 |
Preston |
| |
11-Jan-03 |
Bolton |
| |
11-Jan-03 |
Skelmersdale |
| |
8-Mar-03 |
Wigan |
| |
7-Jun-03 |
Barrow in Furness |
| |
7-Jun-03 |
Carlisle DO |
| |
7-Jun-03 |
Kendal |
| |
7-Jun-03 |
Lancaster |
| |
7-Jun-03 |
Workington |
|
Nottingham |
4-May-02 |
Nottingham Station St. |
| |
19-Oct-02 |
Mansfield |
| |
17-Nov-02 |
Lincoln Orchard St. |
| |
28-Dec-02 |
Worksop |
| |
4-May-02 |
Nottingham Parliament St. |
| |
19-Apr-03 |
Mansfield |
| |
19-Apr-03 |
Sutton |
| |
11-Oct-03 |
Lincoln Orchard St. |
|
Leicester |
21-Sep-02 |
Leicester Wellington ST. |
| |
21-Sep-02 |
Loughborough |
| |
19-Oct-02 |
Corby |
| |
19-Oct-02 |
Wellingborough |
| |
17-Nov-02 |
Northampton |
| |
21-Sep-02 |
Leicester Wellington ST. |
| |
19-Apr-03 |
Loughborough |
| |
19-Apr-03 |
Northampton |
|
|
|
|
|
Derby
|
31-Aug-02 |
Derby Beckett St |
| |
31-Aug-02 |
Ilkeston |
| |
7-Dec-02 |
Chesterfield |
| |
28-Dec-02 |
Boston |
| |
28-Dec-02 |
Grantham |
| |
28-Dec-02 |
Skegness |
| |
31-Aug-02 |
Ilkeston |
| |
31-Aug-02 |
Derby London Rd. |
| |
7-Jun-03 |
Chesterfield |
| |
11-Oct-03 |
Boston |
| |
11-Oct-03 |
Grantham |
| |
11-Oct-03 |
Skegness |
|
Norwich 1 |
TBC |
Basildon |
| |
TBC |
Braintree |
| |
TBC |
Clacton |
| |
TBC |
Colchester |
| |
TBC |
Grays |
| |
TBC |
Harlow |
| |
TBC |
Hertford |
| |
TBC |
Southend |
| |
TBC |
Stevenage |
| |
TBC |
Watford |
| |
TBC |
Basildon |
| |
TBC |
Braintree |
| |
TBC |
Clacton |
| |
TBC |
Colchester |
| |
TBC |
Hatfield |
| |
TBC |
Hertford |
| |
TBC |
Southend |
| |
TBC |
Stevenage |
| |
TBC |
Watford |
|
Norwich 2 |
8-Jun-02 |
Kings Lynn (New ID Only) |
| |
8-Jun-02 |
Norwich Chantry |
| |
13-Jul-02 |
Bury St. Edmunds |
| |
13-Jul-02 |
Ipswich |
| |
13-Jul-02 |
Lowestoft |
| |
10-Aug-02 |
Kings Lynn |
| |
18-Jan-03 |
Cambridge |
| |
18-Jan-03 |
Peterborough |
| |
TBC |
Bedford |
| |
TBC |
Luton |
| |
TBC |
Bedford |
| |
TBC |
Bury St. Edmunds |
| |
TBC |
Cambridge |
| |
TBC |
Diss |
| |
TBC |
GT. Yarmouth |
| |
TBC |
Ipswich |
| |
TBC |
Kings Lynn |
| |
TBC |
Luton |
| |
TBC |
Norwich |
| |
TBC |
Peterborough |
|
Walsall |
8-Jun-02 |
Walsall |
| |
17-Aug-02 |
Smethwick |
| |
17-Aug-02 |
West Bromwich |
| |
17-Nov-02 |
Redditch |
| |
17-Nov-02 |
Kidderminster |
| |
8-Feb-03 |
Hereford |
| |
8-Feb-03 |
Worcester |
| |
8-Jun-02 |
Walsall |
| |
11-Jan-03 |
Smethwick |
| |
11-Jan-03 |
West Bromwich |
| |
1-Mar-03 |
Hereford |
| |
26-Apr-03 |
Redditch |
|
Wolverhampton |
27-Apr-02 |
Dudley North |
| |
27-Apr-02 |
Halesowen |
| |
27-Apr-02 |
Wolverhampton |
| |
3-Aug-02 |
Shrewsbury |
| |
3-Aug-02 |
Telford |
| |
17-Nov-02 |
Stoke |
| |
1-Mar-03 |
Burton on Trent |
| |
1-Mar-03 |
Cannock |
| |
27-Apr-02 |
Wolverhampton |
| |
7-Dec-02 |
Shrewsbury |
| |
7-Dec-02 |
Telford |
| |
1-Mar-03 |
Burton on Trent |
| |
1-Mar-03 |
Cannock |
| |
19-Apr-03 |
Dudley North |
| |
19-Apr-03 |
Halesowen |
| |
7-Jun-03 |
Stoke |
|
Birmingham |
8-Jun-02 |
Birmingham South East (Coventry Road) |
| |
29-Jun-02 |
Birmingham Edgebaston |
| |
6-Jul-02 |
B,ham Erdington |
| |
6-Jul-02 |
B'ham Washwood Heath |
| |
21-Sep-02 |
B'Ham Handsworth |
| |
21-Sep-02 |
B'Ham Perry Barr |
| |
8-Feb-03 |
B'Ham Northfield |
| |
1-Mar-03 |
Leamington Spa |
| |
1-Mar-03 |
Nuneaton |
| |
1-Mar-03 |
Rugby |
| |
22-Mar-03 |
Coventry |
| |
8-Jun-02 |
B'Ham Handsworth |
| |
8-Jun-02 |
B'Ham Perry Barr |
| |
8-Jun-02 |
B'Ham Sparkhill |
| |
8-Jun-02 |
Birmingham South East (Yardley) |
| |
20-Jul-02 |
B'Ham Edgebaston |
| |
7-Sep-02 |
B'ham Washwood Heath |
| |
7-Sep-02 |
Birmingham Erdington |
| |
21-Dec-02 |
Leamington Spa |
| |
21-Dec-02 |
Nuneaton |
| |
26-Apr-03 |
Coventry |
|
Wrexham |
17-Aug-02 |
Aldershot |
| |
17-Aug-02 |
Andover |
| |
17-Aug-02 |
Fareham |
| |
17-Nov-02 |
Isle of Wight |
| |
17-Nov-02 |
New Forest |
| |
8-Feb-03 |
Brighton |
| |
8-Feb-03 |
Hove |
| |
8-Feb-03 |
Portsmouth |
| |
22-Mar-03 |
Bognor Regis |
| |
22-Mar-03 |
Worthing |
| |
17-Aug-02 |
Aldershot |
| |
8-Feb-03 |
Basingstoke |
| |
26-Apr-03 |
Fareham |
| |
26-Apr-03 |
New Forest |
| |
19-Jul-03 |
Isle of Wight |
| |
19-Jul-03 |
Worthing |
| |
11-Oct-03 |
Brighton |
| |
11-Oct-03 |
Portsmouth |
|
Liverpool |
28-Dec-02 |
Sittingbourne |
| |
22-Mar-03 |
Tunbridge Wells |
| |
26-Apr-03 |
Thanet |
| |
7-Jun-03 |
Folkstone |
| |
30-Nov-02 |
Broadstairs |
|
|
|
|
|
|
30-Nov-02 |
Canterbury |
| |
19-Apr-03 |
Gravesend |
| |
TBC |
*Dover (Part) |
| |
TBC |
Chatham (Part) |
|
Blackpool |
21-Sep-02 |
Hastings |
| |
21-Sep-02 |
Redhill |
| |
17-Nov-02 |
Eastbourne |
| |
8-Feb-03 |
Guildford |
| |
31-Aug-02 |
Eastbourne |
| |
26-Apr-03 |
Kingston upon Thames (Part) |
|
Cwmbran |
3-Aug-02 |
Bracknell |
| |
3-Aug-02 |
Reading |
| |
3-Aug-02 |
Slough |
| |
7-Sep-02 |
Aylesbury |
| |
7-Sep-02 |
High Wycombe |
| |
7-Sep-02 |
Milton Keynes |
| |
17-Nov-02 |
Banbury |
| |
17-Nov-02 |
Oxfordshire |
| |
3-Aug-02 |
Reading |
| |
21-Dec-02 |
Bracknell |
| |
21-Dec-02 |
Slough |
| |
1-Mar-03 |
Aylesbury |
| |
1-Mar-03 |
High Wycombe |
| |
1-Mar-03 |
Milton Keynes |
| |
10-May-03 |
Oxfordshire |
|
Bath |
27-Apr-02 |
Bath |
| |
6-Jul-02 |
Bristol Quayside |
| |
6-Jul-02 |
Bristol South |
| |
13-Jul-02 |
Trowbridge |
| |
20-Jul-02 |
Weston-Super-Mare |
| |
3-Aug-02 |
Bristol East DO |
| |
17-Nov-02 |
Bournemouth |
| |
23-Nov-02 |
Weymouth |
| |
4-Jan-03 |
Chippenham |
| |
4-Jan-03 |
Salisbury |
| |
4-Jan-03 |
Swindon |
| |
15-Feb-03 |
Cheltenham |
| |
15-Feb-03 |
Cinderford |
| |
15-Feb-03 |
Cirencester |
| |
15-Feb-03 |
Gloucester |
| |
15-Feb-03 |
Stroud |
| |
27-Apr-02 |
Bath |
| |
6-Jul-02 |
Bristol Quayside |
| |
6-Jul-02 |
Bristol South |
| |
20-Jul-02 |
Bristol East DO |
| |
3-Aug-02 |
Weston-Super-Mare |
| |
TBC |
Weymouth |
| |
21-Dec-02 |
Salisbury |
| |
1-Mar-03 |
Bournemouth |
| |
1-Mar-03 |
Cheltenham |
| |
1-Mar-03 |
Cinderford |
| |
1-Mar-03 |
Cirencester |
| |
1-Mar-03 |
Gloucester |
| |
1-Mar-03 |
Stroud |
|
Plymouth |
4-May-02 |
Plymouth |
| |
4-May-02 |
Plymouth Crownhill |
| |
4-May-02 |
Saltash (SE Cornwall) |
| |
4-May-02 |
Torbay |
| |
10-Aug-02 |
Bridgewater |
| |
10-Aug-02 |
Taunton |
| |
10-Aug-02 |
Yeovil |
| |
17-Aug-02 |
Launceston |
| |
19-Oct-02 |
Barnstable |
| |
17-Nov-02 |
East Devon BO |
| |
17-Nov-02 |
Exeter |
| |
17-Nov-02 |
Newton Abbot |
| |
17-Nov-02 |
Penzance |
| |
23-Nov-02 |
St. Austell |
| |
23-Nov-02 |
Truro |
| |
4-May-02 |
Plymouth Crownhill |
| |
4-May-02 |
Plymouth |
| |
4-May-02 |
Torbay |
| |
4-May-02 |
Saltash (SE Cornwall) |
| |
29-Jun-02 |
Taunton |
| |
29-Jun-02 |
Yeovil |
| |
20-Jul-02 |
Kingsbridge |
| |
20-Jul-02 |
Tavistock |
| |
20-Jul-02 |
Totnes BO |
| |
3-Aug-02 |
Launceston |
| |
30-Nov-02 |
Penzance |
| |
30-Nov-02 |
St. Austell |
| |
30-Nov-02 |
Truro |
| |
4-Jan-03 |
Exeter |
Notes
1. TBC—To Be Confirmed
2. BOT—Bulk Office Transfer—awaiting confirmation
3. Where an office appears more than once on the schedule this means that MIG and RP transfer on different dates, in most cases the MIG caseload will transfer first.
| 
