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10 Dec 2002 : Column 287W—continued

Computers

Chris Grayling: To ask the Secretary of State for Health what guidance the NHS gives to trusts about the replacement time for computer equipment. [85791]

Ms Blears: No general guidance is given. The replacement of computer equipment will be decided by individual national health service organisations depending on local circumstances.

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Congenital Malformation Database

Llew Smith: To ask the Secretary of State for Health what research has been conducted into the United Kingdom congenital malformation database since it was established. [84256]

John Healey: I have been asked to reply.

The information requested falls within the responsibility of the National Statistician. I have asked him to reply.

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Letter from L. Cook to Mr. L. Smith, dated 10 December 2002:






















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Consultants' Contract (Press Releases)

Mrs. May: To ask the Secretary of State for Health if he will place in the Library copies of press releases made by his Department regarding slide 9 of the XA New Consultant Contract—The Framework for Agreement" presentation given by Mr.Andrew Foster, Director of Human Resources for the national health service. [86250]

Mr. Hutton: The Department has not issued any press release regarding any aspect of the presentation given by Mr. Andrew Foster, national health service director of human resources.

Correspondence

Mr. Beith: To ask the Secretary of State for Health when he will reply to the letters from the right hon. Member for Berwick-upon-Tweed, dated 11 June and 24 July 2002 , concerning new prescription policing arrangements. [81725]

Mr. Lammy [holding answer 25 November 2002]: A reply was sent to the hon. Member on 26 November 2002.

Tim Loughton: To ask the Secretary of State for Health what plans he has for his Department to improve the response rate to letters to hon. Members on behalf of their constituents. [83280]

Mr. Lammy [holding answer 25 November 2002]: A customer service project has been set up under the Department's change programme. The aim of this project is to significantly improve the Department's performance in handling telephone, written and e-mail inquiries from members of the public and their representatives, and to maximise the potential of the Department's website and other forms of communication media.

Mr. Allen: To ask the Secretary of State for Health how many replies remain outstanding to letters from hon. Members which were sent by them before 3 December 2001. [84064]

Mr. Lammy: None.

Mr. Desmond Swayne: To ask the Secretary of State for Health when he plans to reply to the letter of Ronnie Cairnduff of Hampshire Care dated 31 July. [84724]

Mr. Lammy: The Department is unable to locate a copy of Mr. Cairnduff's correspondence and the Customer Service Unit apologises for this and is seeking a copy of this correspondence.

Mr. Steen: To ask the Secretary of State for Health if he will make a statement on the reasons for the 17 month delay in responding to a letter from the hon. Member for Totnes dated 27 June 2001 concerning Mrs. Alyson Bellenes of Marldon, Devon and St. John's Wort. [85245]

Mr. Lammy: Firstly, I apologise for the unacceptable delay in replying to the hon. Member's correspondence. Unfortunately, the Department did not receive the original correspondence but did receive the copy the hon. Member forwarded on 21 November. The delay was caused by administration difficulties within the Department.

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To prevent this kind of delay from reoccurring the Department has introduced a new correspondence tracking system designed to track correspondence throughout the Department via the electronic mailing system. A customer service project has been set up under the Department's change programme with the following objectives:


The project will give further impetus to improving performance in the timeliness and quality of responses to correspondence.

David Winnick: To ask the Secretary of State for Health when the honourable Member for Walsall North will receive a reply to his letter of 22 October regarding a constituent, Departmental Ref PO1018138. [85889]

Mr. Hutton [holding answer 9 December 2002]:A reply was sent to the hon. Member on 5 December.

Mr. Grieve: To ask the Secretary of State for Health when he will answer the letter of 5 September to him from the hon. Member for Beaconsfield concerning Mr. and Mrs. C. Brewster. [86649]

Jacqui Smith: A reply was sent to the hon. Member on 9 December.


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