Select Committee on Culture, Media and Sport Minutes of Evidence

APPENDIX I

CONCILIATED COMPLAINTS IN 2002

RESOLVED COMPLAINTS

Complainant	Publication	Action
Mrs C M Wyatt	BBC Good Food Magazine	Accuracy: The magazine apologised.
Mr P Stimpson	Braintree and Whitam Times	Accuracy: The newspaper acknowledged that it had not attempted to contact the complainant at his home because it thought he had moved. Arrangements were made to have the story amended.
Mr Eric Hamer	Bury Times	Accuracy and Privacy: The newspaper wrote personally to the complainant to apologise.
Mr P Stimpson	Colchester Evening Gazette	Accuracy: The newspaper acknowledged that it had not attempted to contact the complainant at his home because it thought he had moved. Arrangements were made to have the story amended.
PC Glyn Walker	Daily Mail	Accuracy: The newspaper published a letter from the complainant.
Mr Ron Sorrell	Daily Mail	Accuracy: The newspaper amended its cuttings and database.
Miss Kiran Bhambra	Eastern Eye	Accuracy: The matter was resolved privately.
Mr Anthony McDaid	Evening Standard	Accuracy: The newspaper published a follow-up article and included a positive piece on the subject.
Mrs M Parker	Evening Telegraph and Post	Accuracy: The matter was resolved privately.
Mrs Sherree Hatch	Express and Echo	Accuracy: The newspaper published an apology and clarification.
Mr P S Michaelis	Jewish Chronicle	Accuracy: The newspaper replaced the listings of festival and holiday dates for 2002.
The Reverend Chris Stone	Kentish Times	Accuracy: The newspaper published a letter from the complainant.
Mr E Maher	Muswell Hill Journal	Privacy and Intrusion into grief or shock: The editor sent a personal letter of apology and condolence.
Mr D Walker	News Post Leader	Intrusion into grief or shock: The newspaper wrote a letter of apology.
Mr K A R J Williams	Plymouth Evening Herald	Accuracy: The newspaper published a letter from the complainant.
Mr Tony McGinn	Reading Chronicle	Accuracy: The newspaper published a correction.
Mr and Mrs Potts	Rock Sound	Accuracy: The editor accepted the submissions were not genuine, wrote to apologise and published a letter of explanation from one of the true authors along with an apology from the magazine.
Not named	South Wales Evening Post	Accuracy, Privacy and Reporting of crime: The newspaper tagged the photograph to limit future publication and undertook to report the outcome while bearing in mind the conflicting sensitivities involved.
Mr Peter Walker	Southend Evening Echo	Accuracy: The newspaper published a follow-up article and included further details from the complainant's press release.
Not named	Sunday Express	Privacy and Reporting of crime: The newspaper wrote to the complainant indicating regret and a guarantee to endeavour not to republish the complainant's name in future.
Mrs J Sallie	Sunday Mail	Accuracy: The newspaper published a statement of clarification.
Mr P Stimpson	Sunday Mirror	Accuracy: The newspaper reported on the complainant's return to work and in doing so made clear that he had denied the £1 million pay-off allegation and that the work he had been depicted of doing in the original article had been on his own home.
Ms Cilla Black	Sunday People	Accuracy and Privacy: The matter was resolved privately.
Mr Bernard O' Mahoney	Sunday People	Accuracy: The newspaper published a clarification and an apology.
Miss Irene Cudd	Surrey Comet	Accuracy: The newspaper published a letter from the complainant.
Mrs Alicia Rae	The Courier	Accuracy: A further article was published with the approval of the complainant.

The Chief Executive of Kilmarnock Football Club	The Herald	Accuracy: The newspaper published a letter from the complainant.
Mr Michael Mates MP	The Mail on Sunday	Accuracy and Harassment: The editor published a correction and apology for the inaccuracies and apologised for the distress caused inadvertently to the family by the reporter.
Mrs Valerie Jennings	The Mirror	Accuracy: The newspaper published a correction.
Mr Scott MacLeod-Collins	The Sun (Scottish edition)	Accuracy: The newspaper published a clarification and apology.
Dr N A Smith	The Sunday Times	Accuracy: The newspaper published a statement.
Mr Nicolas Kent	The Sunday Times	Accuracy: The newspaper published a correction.
Mr Craig Jones	The Sunday Times	Accuracy: The newspaper undertook to write a further article.
Group Captain Peaker	The Times	Accuracy: The newspaper provided evidence, which satisfied the complainant, to show that the photograph had not been modified in any way.
Mr T Mellor	The Times	Accuracy: The newspaper published a correction.
Mr Asif Tufal	The Times Education Supplement	Accuracy: The newspaper a letter from the complainant.
Mr Norman Wright	The Times Education Supplement	Accuracy: The newspaper published a letter from the complainant.
Mr John R Hill	What Car	Accuracy: The magazine published a clarification and offered a year's free subscription to the complainant.
Mrs Margaret Ruddlesden	Bella	Accuracy: The magazine gave an assurance that it would not refer to the complainant or her experiences again.
Mr and Mrs Jamson	Chad	Accuracy: The newspaper apologised personally then published an apology with a clarification.
Miss M A Bradshaw and Mrs S Madgin	Chard & Illminster News	Accuracy, Privacy, Intrusion into grief or shock and Discrimination: The newspaper published a correction and apologised for any distress caused.
Ms Deborah Robinson	Chester Chronicle	Privacy: The editor wrote personally to apologise for the distress caused.
Cllr Jessie Linstead	County Border News	Accuracy: The newspaper published a letter on the point of contention.
Mr Kevin Cahill	Country Illustrated with Hunting	Accuracy: The magazine published a letter from the complainant.
Ms Carol Vorderman	Daily Mail	Accuracy: The newspaper published a correction.
The Prime Minister and Mrs Blair	Daily Mail	Children: The PCC had previously upheld a complaint about another publication. The newspaper offered to republish a note on the PCC's findings and undertake to put these findings on their file.
Ms Julia Hynard	Daily Mail	Accuracy: The newspaper published a full correction and apology.
Mr Mark Fenwick	Daily Mail	Accuracy: The newspaper undertook not to republish the photograph without the complainant's consent.
Ms Amanda Hume	Daily Mail	Accuracy: The newspaper withdrew the photograph and recorded that it had been altered.
Mrs J Rossi	Daily Mail	Accuracy: The newspaper apologised for any offence caused and appended a clarification to its database and library files.
Mr Kevin Scott	Daily Mirror	Accuracy: The newspaper amended its records.
Mrs Angela Gallacher	Daily Record	Accuracy and Discrimination: The newspaper was able to produce evidence to show that the complaint was unfounded.
Mr and Mrs Milloy	Daily Record Sunday Mail	Accuracy and Discrimination: The newspapers were able to produce evidence that the complaint was unfounded.
Mr Alex Folkes	Evening Standard	Accuracy: The newspaper published the complainant's letter.
Mr and Mrs T M Kirk	Guernsey Press and Star	Accuracy, Intrusion into grief or shock and Children: The matter was resolved privately between the parties.
Mr James Innes	Hull Daily Mail	Accuracy: The newspaper published a letter from the complainant.
Mr Mark McKelvi	Kilmarnock Standard	Accuracy, Opportunity to reply and Privacy: The newspaper wrote a private letter of apology to the complainant.
Mr Karl Hartey	Oswestry and Borders County Advertizer	Accuracy: The newspaper published a clarification, carried a letter from the man named and wrote a private letter of apology to the complainant.
Mr John P Welch	Press Association	Accuracy: The agency clarified its procedures.
Mr Alan Davies	Romford Recorder	Accuracy: The newspaper published a follow-up article.
Mr Colin Jordan	Scotland on Sunday	Accuracy: The newspaper published a letter which put forward the complainant's real views.
Mr Kerry Pollard MP	St Albans and Harpenden Observer	Accuracy: The parties met to discuss the issues arising from the article and complaint in order to develop a new working relationship.
Ms Kathy Watkins of NewhamHealthcare NHS Trust	Sunday Mirror	Accuracy: The newspaper published a letter.
Mr Kevin Scott	Sunday Mirror	Accuracy: The newspaper pointed out that it had corrected one inaccuracy in a later edition of the same issue and also agreed to amend its cuttings file to ensure that the position regarding the complainant's other conviction was corrected.
Mr Peter Robinson MP	Sunday People	Accuracy: The newspaper published a letter from the complainant with a note of apology.
Mr Daniel Diamond	Sunday World	Accuracy: The newspaper published a clarification.
Ms Joanne Gallimore	Tameside Advertiser	Accuracy: The newspaper apologised personally and published a correction and apology in a subsequent edition.
Mr Clive Bennett	The Daily Telegraph	Accuracy: The newspaper published a correction and apology.

ArmorGroup Services Ltd	The Herald	Accuracy: The newspaper published a clarification.
Ms Clare Short MP	The Independent	Accuracy: The newspaper published a correction.
Mr Richard Arthurs	The Leeds Guide	Accuracy: The matter was resolved privately between the two parties.
The Rt Hon Lord Irvine of Lairg	The Mail on Sunday	Privacy: The matter was resolved privately.
Mr Dave Bull	The Mail on Sunday	Accuracy: The newspaper explained why the reference had been added, apologised for any inconvenience caused and offered to write a private letter setting out these points in further detail.
Mr Owain Williams, Chairman of the Independent Wales Party	The Mirror (Welsh edition)	Accuracy: The newspaper published an interview with the party's Chief Executive in which a number of the party's policies were clarified.
Mr Cass Mann of the AIDS charity Positively Healthy	The Pink Paper	Accuracy: The magazine published a letter.
Not Named	The Port Talbot Tribune	Accuracy and Privacy: The newspaper published a critical and corrective letter.
Mr Melvyne Cunliffe	Therapy Weekly	Accuracy: The magazine published verbatim the original letter together with an apology.
Mr W Q Cumming	The Sun (Scottish edition)	Accuracy and Intrusion into grief or shock: The editor wrote personally to apologise and a clarification and apology was published.
Mrs Dawn Cumming	The Sun (Scottish edition)	Accuracy and Intrusion into grief or shock: The editor wrote personally to the complainant to apologise for the errors, and a clarification and apology was published.
Rt Hon The Baroness Dean of Thornton-le-Fylde	The Sunday Times	Accuracy: The newspaper published a correction.
Dr Graham Cresswell	The Times	Accuracy: The newspaper published a balancing article on DVT.
Mr Alan Berg	The Times	Accuracy: The newspaper explained that all the events had been included in the article but that some had been omitted from the "conflict chronology" graphic for reasons of presentation. A subsequent and prominent report on the issue further assuaged the complainant's concerns.
Dr Imran Waheed	The Times	Accuracy: The newspaper published a full correction.
Ms Theresa Mullane	Times Educational Supplement	Accuracy: The newspaper published a statement that corrected and clarified a number of points.
Mr Adam Higgitt	Western Mail	Accuracy: The newspaper published a follow-up piece.
Mr Tim Hartley of the Welsh Assembly Government	Western Mail	Accuracy: Following the publication of a letter from the minister, the newspaper published a clarification on the subject.
Mrs P Hancox	Birmingham Evening Mail	Children: The newspaper apologised to the complainant and sent a briefing note to every reporter reminding them of the importance of the relevant sections of the Code of Practice. It accepted that permission should have been obtained from the complainant or the child's father before any interview took place. The newspaper said that it would ensure that photos of the complainant's son were not used.
Ms Miranda Darroch	Chat	Accuracy, Harassment and Children: The matter was resolved privately.
Mr Kevin Scott	Daily Express	Accuracy: The newspaper published a clarification.
Mrs Annie Storey	Daily Express	Privacy and Misrepresentation: The matter was resolved privately.
Mr and Mrs Hart	Daily Express	Accuracy: The newspaper published a letter from the complainants.
Mrs June Jennings	Daily Express	Accuracy: The newspaper published a clarification.
Mrs J Waters	Daily Express	Accuracy: The newspaper published a clarification.
Mr David Carden	Daily Mail	Accuracy: The newspaper published a letter from the complainant.
Mr Chris Jackson	Daily Mirror	Accuracy: The newspaper published a correction.

Mr Robert McLean	Daily Record	Discrimination: The newspaper published a letter from the complainant.
Corporal Jamie Weaver	Daily Record	Accuracy: The newspaper apologised to the complainant and offered to published a letter.
Mr Chris Jackson	Daily Sport	Accuracy: The newspaper published a correction.
Mrs Sarah-Jane Gee	Daily Star	Children: The newspaper, although it maintained that the Code had not been breached, expressed regret for any distress caused by the publication of the photograph and guaranteed that it would not be republished in the future.
Ms Dorothy Skrytek	Derby Evening Telegraph	Accuracy: The newspaper published a letter from the complainant.
Mrs Sarah-Jane Gee	East Anglian News Service	Children: The head of the agency apologised and destroyed the photographs.
Mr Steve Hounsham	Eastern Daily Press	Accuracy: The newspaper published a letter from the complainant.
Mr Simon Bennett	Eastern Eye	Accuracy: The newspaper amended its official records on this point and undertook to correct it should the story become active in the future.
Mr Simon Lansdowne	Evening Advertiser	Accuracy: The newspaper undertook not to repeat the allegations concerning the complainant.
Mrs Amanda Smith	Evening News (Norwich)	Accuracy: The newspaper published a correction and an apology.
Mr Torje Eike	Evening Standard	Accuracy: The newspaper published a clarification and an apology.
Mrs T El Naggar	Evening Star (Ipswich)	Accuracy: The newspaper promptly published a follow-up piece.
Mrs Sarah-Jane Gee	Evening Star (Ipswich)	Children: The newspaper apologised and promised to review its procedures.
Mrs M Dobson	Express and Star	Accuracy: The newspaper published a clarification.
Mr Tony Bennett	Freedom Today	Accuracy: The newspaper published a letter from the complainant.
Mr Kevin Scott	Gateshead Post	Accuracy: The newspaper published a clarification.
Mme Christiane Barre	Hackney Gazette	Accuracy: The newspaper published a clarification and apologised for any offence caused.
Mr and Mrs P Harrison	Leatherhead Advertiser	Children and Reporting of crime: The newspaper undertook not to identify the complainants' grandchildren in any future articles.
Mr Craig Brown	Middlesbrough Evening Gazette	Accuracy: The newspaper published a correction.
Mrs Rosslyn Boggis	Milton Keynes on Sunday	Accuracy: The newspaper published a clarification and an apology.
Councillor Jack Dunn	Morley Advertiser	Discrimination: The newspaper withdrew unsold copies of the edition from circulation, expressed its regret on the front page of a subsequent issue and published the criticisms of a number of readers very prominently.
Mr David Twitchings	Northamptonshire	Accuracy: The newspaper published a
	Evening Telegraph	correction and apology.
Dr T Bradshaw on behalf of Dr Ann Bradshaw	Nursing Times	Accuracy: The magazine published a letter from Ann Bradshaw.
Mr Peter Cheetham	Oldham Advertiser	Intrusion into grief of shock: The editor wrote a personal letter of apology and explanation to the complainant.
Mr Jay Spencer	Scarborough Evening News	Accuracy: The newspaper published a correction and apology.
Hampshire Constabulary on behalf of an officer	Southern Daily Echo	Accuracy, Privacy and Discrimination: The newspaper apologised to the officer and arranged to discuss the issues arising from the complaint in a meeting with members of Hampshire Constabulary.
Not named	Stirling Observer	Accuracy: The newspaper published a clarification and apology.
Peter Bradley MP	Sunday Express	Accuracy: The newspaper published a clarification and note of regret.
Rev David McIlveen	Sunday Life	Accuracy: The newspaper published a correction and an apology.
Dr Dennis Leech	Sunday Mercury	Accuracy: The newspaper published a letter from the complainant.
Mrs A Hughes	The Daily Telegraph	Accuracy: The newspaper published a clarification and identified the complainant's husband correctly.
Hizb ut-Tahrir	The Guardian	Accuracy: The newspaper acknowledged that the complainant was not a terrorist organisation and the parties agreed to differ over the use of the word `militant'.
Lord May	The Independent	Accuracy: The newspaper published a letter from the complainant.
Ms Laura Richards	The Independent on Sunday	Accuracy: The newspaper published a clarification.

Mrs Sarah-Jane Gee	The Sun	Children: The newspaper expressed regret for any distress caused by the publication of the photograph and guaranteed that it would not republish in the future.
Mr Gordon Milne	The Sun (Scottish edition)	Accuracy: The newspaper published a correction and publicly apologised to the complainant and his family.
Ms Nancy Kirui	The Sunday Times	Accuracy: The newspaper published a correction.
Ms Patricia McKeever	The Sunday Times (Scotland)	Accuracy: The newspaper published a letter from the complainant.
Jean Corston MP	The Times	Accuracy: The newspaper published a correction.
Mrs B Price	Western Mail	Accuracy: The newspaper clarified the story in a following edition.
Mr D Brooks	Weston and Somerset Mercury	Accuracy and Discrimination: The newspaper published a letter from the complainant and added an editorial note.
Mrs Iris Baker	Wilts and Glos Standard	Reporting of crime: The newspaper published an agreed apology.
Mr Brian Kearney	Wirral Globe	Accuracy: The newspaper published a clarification.
Dr Imran Waheed	Arena	Accuracy: The magazine published a letter from the complainant.
Mr Carlo Gebler	Belfast Newsletter	Accuracy: The newspaper published a letter from the complainant.
Cllr Jackie Hawthorn	Birmingham Evening Mail	Accuracy: The newspaper published a full correction and apology.
Mr Tim Rosser	Boxing News	Accuracy: The magazine published a correction.
Mr Haydn Williams	Cambrian News	Accuracy, Privacy and Harassment: The newspaper offered the complainant an opportunity to reply.
Ms Jo Moore	Daily Express	Accuracy: The newspaper did not accept that the pieces themselves were presented inaccurately but in the interests of completeness agreed to publish a letter from the complainant and also agreed to mark the cuttings.
Mr and Mrs Leo Glynn	Daily Mail	Privacy, Harassment and Intrusion into grief or shock: The newspaper provided details of the reporter's approach, undertook not to contact the complainants and explained why the article had been published.
Ms Jan Andersen	Daily Mail	Accuracy: The newspaper amended its electronic database and published a correction.
Ms Catherine Mayer	Daily Mail	Children: The newspaper agreed not to publish the photographs again, undertook to ensure that it would not buy photographs of the child and her sisters and tagged its electronic cuttings to remind staff of the Commission's provisions on the protection of children despite the existence of material already in the public domain.
Mr Ben Bradshaw MP	Daily Mail	Accuracy: The newspaper said that it had reliable sources for the claim but that, in the light of the apparently differing recollections, it would publish a letter from the complainant.
Mrs Diane Pring	Daily Mirror	Accuracy: The editor sent a personal letter of regret to the complainant.
Mrs Jenny Green	Daily Record	Victims of sexual assault: The newspaper apologised for the distress caused and annotated their records to reflect the complainant's concerns.
Dr Brian Boughton	Dartmouth Chronicle	Accuracy: The newspaper published a letter from the complainant.
Mrs Shirley Hanlon	Dunstable on Sunday	Accuracy: The newspaper published a correction.
Mr and Mrs Leo Glynn	Evening Standard	Privacy, Harassment and Intrusion into grief or shock: The newspaper explained why the article had been published, provided details of the approach made by the reporter and undertook to bear the complaint in mind in the event of future reporting.
Dr Imran Waheed	Evening Standard	Accuracy: The parties agreed to disagree on the points, which the complainant accepted were a question of semantics.
DC Constable Idun	Evening Standard	Accuracy: The newspaper offered to publish a correction and wrote to the complainant accepting a number of points of his complaint.
Mr J S Walker	Evening Standard	Accuracy: The newspaper published a letter from the complainant.
The University of Manchester Institute of Science and Technology	Evening Standard	Accuracy: The newspaper published a full correction covering both articles.
Mr Kumar Murshid	Evening Standard	Accuracy: The newspaper published a letter from the complainant making clear that he was represented at two scheduled court hearings.
Valerie Reeves on behalf of Mark Reeves, Paul Dunkley and David Cheetham	Express and Star (Walsall)	Accuracy, Privacy and Reporting of crime: The newspaper publicly clarified the complainants' addresses and that they were convicted of supplying heroin to an undercover policeman.
Ms Hannah Ali	Femail.co.uk	Accuracy and Privacy: The newspaper explained the circumstances of the attribution and removed the problematic quotations from its records.
Mr Andrew Dutton	Gloucestershire Echo	Accuracy: The newspaper published a clarification.
Mr M Sessions	Heat Magazine	Accuracy: The magazine published a clarification.
Mr Denis Woodcraft	Horncastle Target	Accuracy: The newspaper published an apology.
Mr Stuart Millson	Irish News	Accuracy: The newspaper gave the complainant a substantial opportunity to reply.
Mr Carlo Gebler	Irish Post	Accuracy: The newspaper published a letter from the complainant.
Mr Denis Woodcraft	Lincolnshire Echo	Accuracy: The newspaper published an apology.

Dr Bob Rollins	Men's Health Magazine	Accuracy: The editor wrote personally to the complainant and indicated that procedures had been changed to ensure no repeat. He also arranged a year's free subscription for the complainant.
Ms Vicky O'Hare	Newbury and Thatcham	Accuracy and Intrusion in grief or shock:
	Chronicle	The editor wrote personally to the complainant to express his regret at any distress the article had caused.
Ms Vicky O'Hare	Newbury Weekly News	Accuracy and Intrusion in grief or shock: The editor wrote personally to the complainant to express her regret at any distress the article had caused.
Mme Christiane Barre	News of the World	Accuracy: The newspaper published a letter from the complainant and added an editorial note stating that it was happy to set the record straight.
The Rt Hon David Mellor QC	News of the World	Accuracy: The newspaper agreed to mark its database with a suitable warning.
Mr Robert McLean of the Grand Orange Lodge	News of the World	Accuracy: The newspaper published a statement from the complainant.
Mr Adam Sawyer	Portsmouth Evening News	Accuracy: The newspaper undertook to provide coverage of his appeal.
Mr Alex Salmond MP	Scotland on Sunday	Accuracy: The newspaper published a letter from the complainant.
The Council of the Borough of Oswesty	Shropshire Star	Accuracy: The complaint was resolved privately.
Mr Lorna Carroll	South London Press	Accuracy: The newspaper published a large clarification and apology.
Mrs N Boyce	Sunday Express	Accuracy: The matter was resolved directly with the newspaper.
Mr Kevin Whibley	Sunday Mirror	Harassment: The newspaper explained why the complainant had been approached, confirmed that no article had been published and undertook to leave him alone in future.
Trafford Mental Health Advocacy Service	That's Life	Accuracy, Privacy and Harassment: The magazine did not accept that the Code had been breached but regretted any distress caused and undertook to ensure that the article would not be published again by agreeing not to circulate it to any other publication.
Mr David Griffith	The Citizen	Reporting of crime: The editor wrote personally to the complainant to express his regret. He indicated that he had taken the matter up with the news agency that provided the material for the piece.
Mr Richard Hall	The Citizen	Accuracy: The newspaper published an acknowledgement that the mistakes had been made during transcription and apologised to the complainant.
Dr Phill Edwards	The Independent	Accuracy: The newspaper amended their library records.
Mrs Lindsey Derbyshire	The Independent on Sunday	Accuracy: The newspaper explained the circumstances of the article.
Lord Justice Sedley	The Independent on Sunday	Accuracy: The newspaper published a correction.
Dr Imran Waheed	Time	Accuracy: The magazine offered to published a letter from the complainant.
Mr Haydn Williams	Tivy-Side Advertiser	Accuracy, Privacy and Harassment: The newspaper offered the complainant an opportunity to reply.
Mrs Jemima Khan	The Mail on Sunday	Accuracy: The newspaper published an apology.
Mr Gordon Topen	The Mail on Sunday	Accuracy: The newspaper published a correction.
Mr Peter Maddison	The Mail on Sunday	Accuracy and Intrusion in grief or shock: The newspaper published a prominent apology.
Ms Shelley Power	The Mail on Sunday	Accuracy: The newspaper published a correction.
The Rt Hon David Mellor QC	The Sun	Accuracy: The newspaper agreed to mark its database with a suitable warning.
Mr M Sessions	The Sun	Accuracy: The newspaper published a clarification.
Dr Imran Waheed	The Sunday Telegraph	Accuracy: The newspaper published a correction.
Commander Brian Paddick	The Sunday Times	Accuracy: The newspaper amended its records to reflect the complainant's full and qualified opinion.
Alderman Iris Robinson MP MLA	The Sunday Times	Accuracy: The newspaper publicly clarified the point subject to complaint.
Mr Colin Forster	The Sunday Times	Accuracy and Privacy: The newspaper published a clarification and an expression of regret that his full address had been inadvertently published.
Mr Steve Mcnamara	The Times	Accuracy: The newspaper published a clarification on two significant points.
Mr Alan Fleming	The Times	Accuracy: The newspaper published a clarification on two significant points.
Mr John Cunningham	West Somerset Free Press	Intrusion into grief or shock: The newspaper published an apology.
Mrs Jennifer Reid	Western Daily Press	Accuracy and Privacy: The newspaper published a letter from the complainant.
Mr W A D Dugan	Yorkshire Post	Accuracy: The newspaper published a correction.

SUFFICIENT REMEDIAL ACTION

Complaint	Action
A woman complained that a newspaper report about a row she had had with her husband was inaccurate.	Accuracy: The newspaper offered to publish a letter from the complainant and add an editorial note to the effect that it was happy to set the record straight.
A man complained that an article was inaccurate in its description of the Islam stance on apostasy.	Accuracy: The newspaper offered to publish a letter from the complainant in which he could outline the different interpretation in Islam of the appropriate punishment for apostates.
A man complained that an article made incorrect allegations about his relationship with his father, his father's will and general details about the family. He also complained about a photograph published of him sitting outside his father's home. He considered that the entire article was intrusive at a time when his family were in grief.	Accuracy, Privacy and Intrusion into Grief and Shock: The newspaper offered to publish a letter from the complainant in which he could outline his concerns.
A man complained that the newspaper had altered its front-page photograph.	Accuracy: The newspaper offered to publish a correction and amend its library records.
A man complained that a headline had inaccurately implied that his colleague, a bus driver, was to blame for a traffic accident in which a man was killed.	Accuracy and Intrusion into Grief and Shock: The newspaper wrote a private letter of apology to the bus driver.
An elected official complained that a letter he had submitted for publication had been edited in a misleading way.	Accuracy: The newspaper offered to publish a further letter from the complainant clarifying his position.
The director of a media ethics concern complained that a description of his organisation was inaccurate.	Accuracy: The newspaper published a letter from another interested party who was mentioned in the piece.
A woman complained that an article had inaccurately portrayed the events that had recently occurred on a local heath and stated that she was due to answer a charge of assault.	Accuracy, Privacy and Reporting of Crime: The newspaper published a follow up article which stated that the assault case had been dropped.
A policeman complained that an article had inaccurately reported details surrounding an application for a road closure order.	Accuracy: The newspaper offered to publish a letter from the complainant.
A woman complained that an article made inaccurate reference to the death of a man in police custody.	Accuracy: The newspaper offered to publish a partial correction.
A couple complained that an article had inaccurately reported details of a slimming product with which they were connected.	Accuracy: The newspaper offered to publish a follow-up article on the subject.
A GP complained that a report of GMC disciplinary hearing contained inaccuracies.	Accuracy: The newspaper offered to correct the mistakes publicly or privately.
A company complained that the newspaper had inaccurately reported their dealings with the ASA.	Accuracy: The newspaper offered to publish a letter from the company's representative.
A representative of a local council complained that the newspaper had inaccurately suggested that the council was to face government intervention due to its poor performance.	Accuracy: The newspaper published a letter from a Government Minister, and an article of defence from another member of the council.
A reader complained at the manner in which he had been approached by the magazine, and his conversation subsequently reported.	Accuracy, Privacy and Harassment: The magazine offered to publish a factual letter, in which the complainant could involve himself in the story using a less fraught medium.
A local councillor complained that an article was misleading, in particular the accompanying by-line, and had suggested she had lost a vote to increase her salary.	Accuracy: The newspaper published a letter from the complainant giving her side of the story.
A member of a political party complained that an article had inaccurately reported on both the conviction of one of its members and the details of an ongoing campaign.	Accuracy: The newspaper offered to retract its assertion about the party's alleged campaign.
A woman complained that an article about the death of her sister was inaccurate and that the newspaper had failed to take sufficient care in obtaining its information.	Accuracy: The Managing Editor of the newspaper wrote directly to the complainant to apologise for the inaccuracies in the article and offered to publish a correction and apology.
The Chairperson of an outdoor pursuits pressure group complained that an article had inaccurately reported the implementation of the Countryside and Rights of Way Act.	Accuracy: The newspaper offered to publish a letter from the organisation.
A farmer complained about an article reporting concerns at genetically modified crops grown on his land.	Accuracy: The newspaper offered to publish a statement attributing the concerns to an environmental group and to publish the outcome of an investigation into the crop in due course.
A Councillor complained that the article had misinterpreted a recent press release.	Accuracy: The newspaper published a letter from the complainant.
A man complained that an article and accompanying photo identified his full address, thereby invading his and his family's privacy in breach of Clause 3 of the Code.	Privacy: The newspaper offered an undertaking that it would not publish the address after the complainant had actually moved into the property.

A man complained that the article incorrectly associated him with an inflammatory website.	Accuracy: The newspaper published a letter from the complainant and amended its website.
A woman claimed that three newspapers inaccurately, intrusively and insensitively reported the tragic death of her brother. She also objected to the emphasis on his alleged transvestism.	Accuracy, Privacy, Intrusion into Grief and Shock, Misrepresentation and Discrimination: All three newspapers wrote personal letters of condolence and apology to the complainant.
The Head of Communications for an organisation complained that the article had contained several inaccuracies about the nature and purpose of the organisation, in particular that it lobbied ministers and had refused to state how much a director was being paid.	Accuracy: The newspaper published a letter from the complainant, in which he stressed that the organisation was not a lobbying organisation and that the director was not paid for his services.
A woman complained that a newspaper had reported the death of her brother in an inaccurate and intrusive manner. She considered that the newspaper had been obsessed with the case, and in its coverage, damaged the welfare of her children.	Accuracy, Privacy, Harassment, Intrusion into Grief and Shock and Children: The newspaper wrote a personal letter of condolence to the complainant.
A woman complained that a photograph of her had been mistakenly used, with a thereby misleading caption, in a story connected with another woman.	Accuracy: The newspaper amended its records and published a correction and a full apology.
A man claimed that an article wrongly accused him of admitting to have lied about his sexual history.	Accuracy: The newspaper published two clarifications, and an apology.
A woman claimed that the newspaper had incorrectly claimed that the children of her recently deceased sister had been put in care.	Accuracy: The newspaper published a clarification and apology.
Four readers claimed that an article discriminated against people of Gibraltar in an unfair, and misleading fashion.	Accuracy and Discrimination: The newspaper published a selection of readers' letters on the subject.
A man complained that an article had inaccurately described the by-laws governing model aircraft flying and the powers of park wardens in a local area popular with flying enthusiasts.	Accuracy: The newspaper offered to publish a letter from the complainant.
A woman complained that an article reporting that an inquest had been opened into the death of her son was insensitive and contained inaccuracies.	Accuracy and Intrusion into Grief and Shock: The newspaper published the findings of the inquest, clarifying the original inaccuracies, and apologised to the complainant and her family.
A woman complained that an article had inaccurately accused her of ignoring Princess Anne.	Accuracy: The newspaper apologised privately.
A man complained that an article contained a discriminatory reference to his religion and nationality.	Discrimination: The newspaper apologised privately to the complainant.
A woman complained that an article had inaccurately stated that her son was squatting in her former council residence and had incorrectly implied that she was racist.	Accuracy: The newspaper offered to publish a follow-up article clarifying the complainant's version of events.
A man complained that an article had inaccurately reported the quality of driving instruction in this country.	Accuracy: The magazine published a clarifying letter from the DSA.
A man complained that an article had given incorrect reasons to account for his son's murder.	Accuracy: The newspaper published a news update clarifying the situation.
A victim of sexual assault complained that a magazine article had identified her home and inaccurately described aspects of her ordeal and subsequent trial.	Accuracy: The magazine demonstrated that many of the alleged inaccuracies had already been placed in the public domain, explained why the article was published and apologised to the complainant any additional distress caused.
A woman complained that two articles describing an incinerator plant had inaccurately stated that planning permission had already been granted.	Accuracy: The newspaper published a letter from the complainant which highlighted the environmental concerns surrounding the matter and noted that campaigning against the project had not stopped.
A man who had acted as a consultee for an Act of Scottish Parliament complained that an aspect of the legislation had been inaccurately misinterpreted.	Accuracy: The newspaper promised to amend the article in the manner suggested in the event of further publication.
A man complained that an article had inaccurately accounted for the risks in passenger flying.	Accuracy: The newspaper published a follow-up article on the subject of Deep Vein Thrombosis.
A charity complained that the article had inaccurately suggested that Anne Frank's father had betrayed her and had had Nazi links.	Accuracy: The newspaper published a letter from the complainant putting forward their version of events.
A man complained that an article represented inaccurate comment about Zimbabwean education policy under Ian Smith, and about Mr Smith himself.	Accuracy: The newspaper published a letter in defence of the policy.
A former MP complained that a newspaper had inaccurately stated that he and his wife had benefited financially from the sale of a photograph of the pair when in fact the money had gone to charity.	Accuracy: The newspaper offered to publish a correction.

A woman complained that a newspaper had insensitively and inaccurately published a piece about her husband, following which he committed suicide.	Accuracy: The newspaper apologised for any distress and clarified the factual points in a subsequent article.
A woman complained that the newspaper's report on the death of her aunt and uncle, who had been killed in a car accident, had been inaccurate and intrusive at a difficult time.	Accuracy and Intrusion into Grief and Shock: The newspaper published a substantial apology the following week.
A woman who is related to a number of criminals objected to a story about her, which was accompanied by a photograph.	Privacy, Harassment, Children and Reporting of Crime: The newspaper agreed not to mention the woman again and amended its records to draw attention to her objections.
A man complained that the headline of the article had inaccurately suggested that Anne Frank's father had betrayed her and had Nazi links.	Accuracy: The newspaper published a letter from the British Anne Frank Trust putting forward their version of events.
A reader complained that the article was discriminatory to the disabled.	Discrimination: The newspaper published a critical letter from the complainant.
Two men complained that an article about their business venture contained inaccuracies.	Accuracy: The newspaper offered to carry a letter from one of the men, which would have given him the opportunity to put forward his and his business partner's views.
A man complained that an article about him suing a charity following a fall while doing community service was inaccurate.	Accuracy: The newspaper published a clarification on one point and offered to publish a further clarification if certain questions were answered by the complainant. No answers were provided.
A company complained that an article based on the claims of its previous owner, who had recently hired an employee of the complainant, had contained inaccuracies.	Accuracy: The newspaper offered to publish a clarification on the disputed points of fact.
A man complained that an article had misleadingly associated him with Al-Qaida terrorist Osama bin Laden.	Accuracy: The newspaper offered to publish a letter from the complainant.
A man complained that a cartoon was anti-Semitic.	Discrimination: The newspaper published a letter from the complainant on the subject
Two authorities complained that the newspaper had inaccurately described their responses to the death of the Queen Mother.	Accuracy: The newspaper published letters from representatives of both complainants.
A man complained that the newspaper had republished allegations against him that had appeared two years before in another Sunday newspaper without checking the story with him.	Accuracy: The newspaper offered to publish a clarifying statement confirming his denial of the allegations.
The organiser of a two-day charity rally event complained that the newspaper's article on the subject had been inaccurate and had implied that raising money for charity had not been the primary aim of the occasion.	Accuracy: The newspaper offered to amend their records on the points of accuracy and published a correction regarding the issue of raising money for charity.
A husband and wife involved in local campaigning against GM crops complained that the article had not presented a balanced view of a local campaign and had damaged their reputation.	Accuracy: The newspaper offered to publish a follow-up article or a letter from the complainants.
A woman complained with the signed authorisation of her teenage son about the publication of his photograph alongside an article reporting on a sighting of an armed gang of youths.	Accuracy: The newspaper blacked out the complainant's son's face from subsequent editions, drew attention to the caption which stated that he was later released by the police without charge, and apologised to the complainant for any upset caused.
A man complained that the newspaper had inaccurately reported his decision to sell a hotel, and included his denial in such a way as to question its probity.	Accuracy: The newspaper offered to publish a brief letter or clarifying statement on the subject.
A man complained that an article on alleged loopholes in firearm licensing laws and featuring his son had contained inaccurate and intrusive material, and that a reporter had harassed staff at his son's school.	Accuracy, Harassment and Children: The newspaper explained the circumstances of its approach to the child's school and offered to publish a letter from the complainant.
A man complained that an article alleging loopholes in firearm licensing laws and featuring his son had contained inaccurate and intrusive material.	Accuracy and Children: The newspaper offered to clarify in what circumstances children can legally own and use guns.
A man complained that a newspaper had unfairly assessed the Commission for whom he worked and had included incorrect details about him personally.	Accuracy: The newspaper apologised privately, and amended their records regarding the salient point of complaint.
A man complained with the signed authorisation of his son that reference to his sporting achievements had been inaccurate.	Accuracy: The newspaper appended the complainant's correspondence to its library files and apologised for any inadvertent distress caused.
A woman complained that her brother-in-law's account of his wife's infidelity had contained inaccuracies.	Accuracy: The magazine offered to publish a letter refuting the man's claims.
A woman complained that the newspaper had made an unfair assessment of the school at which she was the Chair of Governors.	Accuracy: The newspaper published a follow-up article that contained the comments of the complainant and the school's head-teacher, and then published a letter from the complainant the following week.
A woman complained that the newspaper had inaccurately reported the issues surrounding a local waste-to-energy plant.	Accuracy: The newspaper published a letter from the complainant.

A public official complained that a remark that his town would "welcome" asylum seekers had been inaccurately attributed to him.	Accuracy: The newspaper published the complainant's full account of his response to the situation in the following week's edition.
The directors of a theatre company complained that the newspaper had published its plans without including the correct context into which they should be placed. It then edited their letter prior to publication, to which they appended in print a note from the reporter in defence of the article.	Accuracy: The Commission considered that the publication of the letter represented sufficient action under the Code.
An organisation complained that an article about its members attempts to get compensation for unfairly low pay deals was inaccurate.	Accuracy: The newspaper offered to publish a lengthy correction.
A reader complained that an editorial contained inaccuracies about the facilities for a local cricket club.	Accuracy: The newspaper offered to publish a letter from the complainant or a follow-up article on the subject.
A sports group complained that the comment piece suggesting that it showed little support for minority sports' teams had been inaccurate.	Accuracy: The newspaper published a follow-up article putting forward the complainant's point of view and carried a letter from the complainant.
A reader complained that the report of the inquest into her husband's death was inaccurate and insensitive.	Accuracy and Intrusion into Grief and Shock: The newspaper published a critical letter from friends and family and appended a note of regret to it.
A man complained that articles relating to his local airfield were inaccurate.	Accuracy: The newspaper published a correction on the significant point.
Two local councillors complained that the newspaper had incorrectly reported their involvement in a planning application.	Accuracy: The newspaper published a critical letter from the complainants.
A man complained that the newspaper had inaccurately reported local reaction to a large grant for the town.	Accuracy: The newspaper offered to publish a clarification.
A company complained that the newspaper had misleadingly associated it with car crime and a car safety course.	Accuracy: The newspaper amended its files to reflect the complainant's concerns.
A Minister complained that the newspaper had edited her letter unfairly, which she had written in response to an inaccurate article.	Accuracy: The newspaper offered to publish a reasonable version of the letter.
Following a report of an interview she had given to a national newspaper, a woman complained of inaccuracies in a clarificatory letter she wrote to a special interest newspaper.	Accuracy: The newspaper published a version of her letter of complaint.
A serial killer complained that the newspaper had inaccurately accused him of admitting to a third murder.	Accuracy: The newspaper published a clarification on this point.
A man complained that the newspaper had wrongly blamed fans of Rangers football team for racist abuse.	Accuracy: The newspaper published a reader's letter on the subject.
A woman complained that a report of the inquest into her brother's death was insensitive and contained inaccuracies.	Accuracy and Intrusion into Grief and Shock: The newspaper published a correction.
A woman complained that the newspaper had reported the death of her husband inaccurately and insensitively.	Accuracy and Intrusion into Grief and Shock: The newspaper apologised and published a correction.
A man complained that his objections to the founding of a multi-faith centre had been misleadingly reported.	Accuracy: The newspaper offered to clarify the terms of a court ruling on the complainant's involvement in politics.
A former mayor complained that the newspaper had inaccurately alleged that he left the Queen's presence on a state visit to go to the toilet.	Accuracy: The newspaper published a follow-up article and clarification.
A man complained that an interview with his son contained inaccuracies and intrusive details about his private life.	Accuracy and Children: The newspaper apologised for any errors in the report and offered to send the complainant a copy of the published photograph of his son.
A reader complained that his name (and the names of 98 other runners) had been omitted from the newspaper's results supplement.	Accuracy: The newspaper republished the supplement and offered to print the complainant's name and time in the main newspaper.
A government adviser complained that the newspaper had inaccurately reported her role in a notorious departmental incident.	Accuracy: The newspaper had subsequently clarified the complainant's version of events and offered to publish a further interview.
A woman complained that an article had contained inaccuracies about her children's upbringing.	Accuracy: The newspaper undertook not to repeat the claim subject to complaint.
A woman complained that her neighbours' account of CCTV equipment she had installed at her home was inaccurate.	Accuracy: The newspaper offered to publish a follow-up article or a correction.
A local council complained that the newspaper had unfairly criticised care for the elderly in the area.	Accuracy: The newspaper published a letter from the complainant with an editorial note.
A reader complained that the newspaper had inaccurately reported the events of his village's Jubilee party.	Accuracy: The newspaper published a letter from the complainant.
A school governor complained that inaccurate comments made by a parent from her school had been published in an article on disruption caused by a general strike.	Accuracy: The newspaper offered to publish a letter from the complainant.
A woman complained that an article had wrongly captioned a photograph of her murdered husband with the name of his murderer.	Accuracy: The newspaper offered to publish a correction and apology.

A woman complained that an article had incorrectly associated her with problems on land she had formerly owned with her ex-husband. The article had also failed to make clear that the couple had divorced.	Accuracy: The newspaper offered to publish a clarification on these points.
A man complained that an article had unfairly characterised the behaviour of cyclists.	Accuracy: The newspaper published letters from a number of aggrieved cyclists.
A man complained that the newspaper had unfairly reported an incident in which he was involved, had not given him an opportunity to reply and had discriminated against him due to his political beliefs.	Accuracy and Discrimination: The newspaper offered to publish a letter from the complainant.
A family friend complained that the newspaper had insensitively reported the death of a local policeman.	Intrusion into Grief and Shock: The newspaper apologised for any distress that may have been caused.
A Councillor complained that the newspaper had inaccurately reported the status and details of an Ombudsperson's inquiry into a complaint against the council.	Accuracy: The newspaper published a large follow-up article clarifying the position.
A peer complained that the newspaper had inaccurately reported the amount of tax he paid.	Accuracy: The newspaper offered to publish a letter from the complainant.
A man complained that the magazine had used an inflammatory term to describe a car.	Discrimination: The magazine offered its apologises and promised not to repeat the error of judgement.
An organisation complained about articles in two industry publications reporting on the Charity Commission's findings in an investigation into, amongst other things, members' expenses.	Accuracy: Both magazines published a letter from the complainant.
A man complained that the newspaper had published a letter criticising the prices of local taxis.	Accuracy: The newspaper offered to publish a letter from the complainant.
An Elvis impersonator complained that the newspaper had unfairly criticised him and published his photograph without his permission.	Accuracy: The newspaper offered to publish a letter from the complainant.
A representative of a local council complained that the newspaper had inaccurately claimed, and criticised the council for the fact, that the town was not honouring a local winner of a Commonwealth gold medal.	Accuracy: The newspaper published a clarification and an apology.
A representative of a local council complained that the newspaper had criticised her unfairly in regard to her involvement in local elections.	Accuracy: The newspaper published a letter in defence of the complainant.
A company complained that the newspaper had inaccurately linked them with a dispute between tenants and landowners.	Accuracy: The newspaper offered to publish a letter from the company or a brief clarification on this point.
A man complained that an article about a local historical event and an account of his telephone call of complaint published a few days later contained inaccuracies.	Accuracy: The newspaper offered to publish a clarification.
A man complained on behalf of his family that a series of articles arising from his sons' convictions for violent disorder were inaccurate and misleading.	Accuracy: The newspaper offered to publish a letter from the complainant.
A man complained that an article had included biased and unfair criticism of his property.	Accuracy: The newspaper offered to publish a letter from the complainant.
A company complained about a series of articles on a local transport initiative.	Accuracy: The newspaper published a letter from the complainant and offered to follow-up the story with a further article.
A man complained that a feature on his home and family contained inaccurate, misleading, and intrusive material.	Accuracy: The magazine offered to correct the points of inaccuracy.
A man complained that an article had unfairly associated him with an incident at a police department in which he formerly worked.	Accuracy: The newspaper published a letter from the complainant with an editorial note of apology.
A representative of the egg industry complained that the newspaper had unfairly characterised some of its practices.	Accuracy: The newspaper offered to publish a letter from the complainant.
A representative of the floristry trade complained that an article had inaccurately reported the costs of the business.	Accuracy: The newspaper published a letter on the subject.
A management company complained that an article about its dispute with its tenants was inaccurate and had been published without consultation.	Accuracy: The newspaper offered to publish a letter from the company.
A woman complained that an article about her business was inaccurate in a number of ways and had failed to give her side of the story.	Accuracy: The newspaper offered to publish a letter from the complainant in which she could put forward her version of events.
A councillor complained that an article inaccurately compared him to three notoriously corrupt politicians and had stated that he had been concealing his address.	Accuracy: The newspaper prominently published a letter on the matter from the complainant.
A woman complained that an article had inaccurately reported that the treatments at her beauty salon had damaged the sight of one of her customers.	Accuracy: The newspaper published an article reporting the views of the complainant.
A museum complained that the newspaper had incorrectly reported its dealings with a local council.	Accuracy: The newspaper's subsequent coverage made the position clear.

A member of a political party complained that an article discussing his departure from another political party contained inaccuracies.	Accuracy: The newspaper offered to correct an inaccurately attributed quotation.
A father and son complained that an article inaccurately suggested that they had been responsible for selling fireworks to a minor.	Accuracy: The newspaper published a correction and apologised to the complainants.
A man complained that a published letter had indicated that he had been defiant and contemptuous of a legal decision preventing him from demolishing a wall on his property.	Accuracy: The complainant had already been allowed opportunities to have his point of view published in previous letters.
A woman complained that a report of a hearing at which she was found guilty of professional misconduct contained inaccuracies.	Accuracy: The newspaper offered to clarify one of the charges brought against the complainant.
The president of a scientific society complained that the newspaper had made incorrect allegations about its membership on two occasions—the second in the same edition as its publication of a clarifying letter.	Accuracy: The newspaper published a correction and apology.
A woman complained that an article had inaccurately described her father's death, implying that he may have committed suicide.	Accuracy: The newspaper published a correction and apology.
A woman complained that her address had been published beneath an item submitted for the readers' letters page, despite her request to the contrary.	Privacy: The newspaper explained how the error occurred, undertook to tighten its procedures to prevent its recurrence, and apologised to the complainant.
A literary agent complained that a diary piece did not make clear that a leaked appraisal of a novel had not stemmed from his office.	Accuracy: The newspaper wrote a letter confirming that the leak had not originated with the complainant.
A man complained that an article had inaccurately stated that there had been trouble at Millwall football club this season.	Accuracy: The paper offered the complainant the chance to publish a letter, having already printed a correction on the point.
A man complained that the newspaper had inaccurately appraised the battery egg industry.	Accuracy: The newspaper offered to publish a letter from an informed party.
A man complained that an article had inaccurately alleged that his website was guilty of sending `spam' emails and that the newspaper had obtained information using misrepresentation.	Accuracy and Misrepresentation: The newspaper offered to publish a letter with an editorial note.
A representative of a Middle Eastern government complained that an article about the country was inaccurate and misleading and had failed to include the country's official position.	Accuracy: The newspaper offered to publish a letter from the complainant in which he could put forward the country's official position.
A man complained that his ex-wife's account of their marriage contained inaccuracies.	Accuracy: The magazine offered to publish a letter from the complainant.
A man complained that comments in a report on the proposed abolition of parish councils were misleading.	Accuracy: The newspaper published a letter on the matter.
A man complained that an article inaccurately and unfairly equated the BNP to the Nazi Party.	Accuracy: The editor provided assurance that he had spoken to the journalist concerned and that it would not happen again.
A doctor complained that a series of articles about domestic violence portrayed women as victims, even though they could be equally violent in the home.	Accuracy: The journal allowed the complainant the opportunity to have a letter published in reply to the original article.
A woman complained that an article included her address and suggested that her husband lived there. In fact, following a conviction for assault he lived elsewhere.	Accuracy and Intrusion: The newspaper offered to publish a short follow-up piece to make the facts of the matter clear.
A woman complained that an article had published a number of inaccuracies, reporting her involvement at a meeting.	Accuracy: The newspaper offered to correct the point of significance.
A landlord complained about the inaccurate and defamatory manner in which his pub was described in an article.	Accuracy: The newspaper offered to attach a note to its database to mark the objections raised so that such comments would not be repeated.
A woman complained that an article contained inaccurate information about she had spent her embezzled money.	Accuracy: The newspaper offered to publish a correction.
A man complained that a series of articles about him and the way he conducted himself in his job were inaccurate and misleading and formed part of a campaign against him.	Accuracy: The newspaper published a statement from the complainant's employers as well as a letter from the complainant, both of which clarified a number of points.
A solicitor complained that an article discussing his behaviour towards previous clients was misleading and inaccurate.	Accuracy: The newspaper allowed the complainant an opportunity to reply to the inaccuracies in the next available edition.
A cultural organisation complained that the newspaper had reported its recent business activities inaccurately.	Accuracy: The newspaper amended its records to reflect the complainant's concerns.
A woman complained that an article had inaccurately stated that she had dated a large number of men and was broody. The newspaper also published a picture of her without her prior approval.	Accuracy and Privacy: The paper printed an apology for any distress caused to the complainant.
A man complained that an article had inaccurately reported proposed changes to a law about road accidents.	Accuracy: The newspaper published a clarification.

A man complained through solicitors that a report of a court hearing at which he had been found not guilty of the theft of a motor vehicle contained inaccuracies.	Accuracy: The newspaper clarified the charge the complainant had been cleared of in its next available edition.
A man complained that he was not allowed an opportunity to reply to allegations made in an article even though the report stated that he was.	Accuracy: The paper offered to attach a record of the complaint to their database to ensure that any confusion would be clarified, should the matter be returned to.
A family complained that a report of the death of a young man was intrusive and contained inaccuracies.	Accuracy and Intrusion into Grief and Shock: The newspaper offered to publish a follow-up piece from the family.
A man complained that a comment piece had presented an inaccurate and misleading view of funfairs.	Accuracy: The paper published two subsequent letters defending the subject that the original article had attacked.
A man complained that an article about a gathering to see a faith healer was inaccurate.	Accuracy: The newspaper published a number of letters defending the gathering.
A man complained that he and his wife had been harassed on their wedding day.	Harassment: The newspaper apologised for any distress caused to the complainants.
A man complained that an article about his recent court appearance was inaccurate.	Accuracy: The newspaper published a correction.
A woman complained that a picture of her two children had been inaccurately linked to the crackdown on selling fireworks to minors.	Privacy and Children: The newspaper offered to publish an apology.
A former policeman complained that an article reporting on his current employment contained inaccuracies and that a reporter had used subterfuge.	Accuracy and Misrepresentation: The newspaper amended its databases and explained why subterfuge had been used.
A man complained that an article citing his comments about congestion charging was inaccurate.	Accuracy: The newspaper took care not to repeat the misleading material and offered to publish a reply on the point.
A man and his current partner complained that the man's ex-wife's account of their break-up contained inaccuracies.	Accuracy: The magazine offered to publish a letter from the complainants.
A man complained that an article was inaccurate in content and misleading by presentation.	Accuracy: The newspaper published a clarification.
A man complained that the newspaper had published an article that identified him in connection with his daughter's court case and contained inaccuracies.	Accuracy and Reporting of Crime: The newspaper published a letter from the complainant.
A man complained that his father was identified in his obituary as the innocent relative of a criminal, and that this had intruded into the family's grief.	Intrusion into Grief and Shock and Reporting of Crime: The newspaper apologised directly to the family, reminded its staff of the editorial procedure in such cases and offered the complainant the opportunity to record a more appropriate tribute in the newspaper.
A man complained that an article identified his house and contained an easily-recognisable photograph of it.	Privacy: The newspaper apologised and undertook not to republish the photograph.
A representative of a far-right organisation complained that the newspaper had inaccurately reported its dispute with a sporting league.	Accuracy: The newspaper demonstrated how it had taken care to be accurate and amended its records to reflect the outcome of the dispute.
A woman complained that the newspaper had published intrusive photographs that had appeared in a local exhibition. She also felt harassed by the newspaper.	Privacy and Harassment: The newspaper sent a private letter of regret for any distress caused.
A woman complained that an article had inaccurately reported that the future of her care home had been in danger.	Accuracy: The paper offered an opportunity to reply in the next edition with equal prominence to the original article.
A man complained that an account of his objections to a local appointment contained inaccuracies.	Accuracy: The newspaper published a clarification.
A man complained that an article implied that he was violent criminal with drug problems.	Accuracy: The newspaper published an apology and correction swiftly and prominently.
A man complained that the newspaper had published a letter he had sent in that was not intended for publication.	Privacy: The newspaper apologised.
A man complained that an article published about him and a new book on Pevsner was inaccurate.	Accuracy: The paper agreed to publish a letter from the complainant subject to editorial discretion.
A man complained that his full address appeared beneath a letter he had submitted for publication.	Privacy: The newspaper apologised privately to the complainant.
A Housing Society complained that a published letter inaccurately asserted that it had given into threats from its former vice chairman.	Accuracy: The newspaper offered the complainant an opportunity to reply on the point.
A man complained that an article had implicitly criticised his shop.	Accuracy: The newspaper offered the complainant a chance to publish a letter on the matter.

APPENDIX IV

BROADCASTING STANDARDS COMMISSION PERFORMANCE AND FINDINGSTABLES (2002)

PERFORMANCE AND FINDINGS

PERFORMANCE

	Standards/Fairness	2001-02	2000-01	1999-2000
Number of complaints received	Standards	7,183	4,920	4,762
	Fairness	358	360	376
Number of complaints "within remit"	Standards	6,124	3,944	3,824
	Fairness	114	111	126
Number of complaints "outside remit"	Standards	1,059	976	938
	Fairness	244	249	250
Number of complaints entertained	Standards	5,119	3,123	3,034
	Fairness	80	80	102
Number of adjudications signed	Standards	4,229	2,916	3,187
	Fairness	63	90	76

FINDINGS

	Standards/Fairness	2001-02	2000-01	1999-2000
Per cent upheld	Standards	9	8	25
	Fairness	12.5	21	18
Per cent not upheld	Standards	76	88	74
	Fairness	48	51	51.5
Per cent upheld in part	Standards	—	—	—
	Fairness	27	26	18
Per cent BRR	Standards	15	4	2
	Fairness	12.5	1.5	—
Average time taken to reach signing of adjudications (with hearing)/or with statement	Standards Fairness	11 weeks 25 weels	11weeks 32.5 weeks	N/A N/A
Commission targets for average Case completion (with hearing)/with statement	Standards Fairness	18 weeks 33 weeks	19 weeks 36 weeks	N/A N/A
Average time taken to reach signing of adjudications (without hearing)/or without statement	Standards Fairness	9 weeks 19 weeks	9.8 weeks 25 weeks	N/A N/A
Commission targets for average Case competition (without hearing)	Standards Fairness	11 weeks 24 weeks	12 weeks 25 weeks	N/A N/A
	Fairness	24 weeks	25 weeks	N/A

APPENDIX V

PCC CUSTOMER FEEDBACK STATISTICS 2002

PRESS COMPLAINTSCOMMISSION CUSTOMERFEEDBACK 2002

  A survey was made by the PCC on complainant satisfaction.It was sent to complainants whose complaints appeared on weeklysheets during 2002. A total of 616 complainants were surveyed.The results are detailed below:

How clear was the PCC's printed information?

	Total	%	Upheld	Not Upheld	No Breach	No action	Resolved
Very clear	179	52.0	6		85	27	61
Clear	147	42.0	3	1	82	24	37
Not at all clear	13	4.0			10	3
No comment	8	2.0			4	2	2
	347	100.0	9	1	181	56	100347

How helpful were the PCC's staff?

	Total	%	Upheld	Not Upheld	No Breach	No action	Resolved
Very helpful	150	43.0	5		60	20	65
Helful	149	42.0	4	1	83	27	34
Unhelpful	27	8.0			20	6	1
No comment	21	7.0			18	3
	347	100.0	9	1	181	56	100347

How thoroughy do you think your complaint was dealt with?

	Total	%	Upheld	Not Upheld	No Breach	No action	Resolved
Very thoroughly	75	22.0	4		21	7	43
Thoroughly	134	39.0	5		66	16	47
Not at all thoroughly	119	34.0			82	31	6
No comment	19	5.0		1	12	2	4
	347	100.0	9	1	181	56	100	347

Do you think the time it took to deal with your complaint was:

	Total	%	Upheld	Not Upheld	No Breach	No action	Resolved
About right	254	73.0	7	1	124	35	87
Too quick	47	14.0			36	9	2
Too slow	36	10.0	2		15	10	9
No comment	10	3.0			6	2	2
	347	100.0	9	1	181	56	100	347

Overall, how do you consider your complaint was handled?

	Total	%	Upheld	Not Upheld	No Breach	No action	Resolved
Very satisfactorily	78	22.0	5		22	5	46
Satisfactorily	127	37.0	3		57	21	46
Unsatisfactorily	132	38.0	1		95	29	7
No comment	10	3.0		1	7	1	1
	347	100.0	9	1	181	56	100	347

Category:

	Total		Total
Upheld	9		Upheld	11
Not Upheld	1		Not Upheld	2
No Breach	181		No Breach	336
No further action	56		No further action	96
Resolved	100		Resolved	171
	347			616

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Prepared 16 June 2003