Select Committee on Foreign Affairs Minutes of Evidence


Examination of Witnesses (Questions 1 - 19)

TUESDAY 4 FEBRUARY 2003

SIR MICHAEL JAY KCMG, MR DICKIE STAGG CMG, MR ROB MACAIRE AND MR EDWARD CHAPLIN CMG

  Chairman

1. Today we continue with our inquiry into the foreign policy aspects of the war against terrorism. We are looking particularly at the travel advice of the Foreign and Commonwealth Office and I welcome Sir Michael Jay, the Permanent Under-Secretary of State of the FCO, Mr Dickie Stagg, the director of information of the FCO, Mr Rob Macaire, head of the counter terrorism policy department and Mr Edward Chaplin, director of the Middle East and North Africa at the FCO. Sir Michael, on 12 October, 24 Britons were killed in the outrage in Bali. On 21 October, the Foreign Secretary launched his review of the travel advice system after the Foreign Office received quite strong criticism in the press of the advice which was given at that time to our travellers. The Intelligence and Security Committee was given the relevant intelligence and reported on 11 December. There was also an internal review launched by the Foreign Office. Can you set the ground by at least telling us with the various reviews where we stand at the moment in terms of acting on the recommendations of those several reviews?

  (Sir Michael Jay) I very much welcome your inquiry and the interest which the Committee is taking in our travel advice. It is clear to all of us in the Foreign Office—and I speak for ministers and officials—that the consular protection services that we provide are going to become more important over the next two or three years, higher profile and present us with new, different and quite difficult challenges. That is the basic background against which we operate. The British public takes about 60 million trips overseas every year and about 15 million British nationals live abroad, in a world which is increasingly, as we have seen in recent months, complex and dangerous, particularly perhaps for the foreigners in some of the countries in which people live and work and travel. There is, as a result of the terrorist attack in Bali that you mentioned and other terrorist attacks since then, a clear recognition that travel advice in the context of our consular work has to have a higher profile than it has had in the past. That was the context of the reviews which the Foreign Secretary asked to be carried out after the Bali attacks. Those reviews have now been carried out and as a result of that I would highlight two major changes in the ways in which we are operating. First of all, we are in the process of revising all our 209 travel advisory notices which are issued on our website. We have nearly got to the end of that process. I think there are a few still to go.

  2. What are the key revisions?
  (Sir Michael Jay) The key revisions are, firstly, to give a higher profile to the question of terrorism and the likelihood of terrorist attacks but, more generally, in responding to some of the comments made by your Committee, by the Intelligence and Security Committee, by other members of the public, to make the travel advice more user friendly, more readily understandable, to try and make certain that it is in better English. We have worked together with the Plain English Campaign in order to do that and to ensure also that it is kept up to date, that it does not get repetitive and basically is more user friendly. That is the first point I would emphasise in the follow up to these reviews. The second point is it is clear to me—this is a point I think I made when I appeared before your Committee in discussing our departmental report last summer—that we have to think in terms of a more rapid response more generally to the sorts of challenges which we as a diplomatic service will face at home and abroad. It is in that context that we have been doing more work on how we respond to crises, the instant embassies that we have talked about in the past, the rapid deployment teams which we have set up in order to be able to respond more quickly to consular crises, the 24/7 situation centre which is a streamlining of some of our existing operations. These are all ways in which we are trying to enable the Office to respond more flexibly, more quickly, more relevantly to the sorts of challenges which I fear over the next few years we are going to have to face.

  Sir John Stanley

  3. I apologise, Sir Michael, but I have to leave early. It is to attend the memorial service for the son of constituents of mine. Their son was amongst those murdered at Bali. Today, we are covering contingency planning as well as travel advice and I am aware, as is the rest of the Committee, that you have made a number of new plans for getting out expert personnel to deal with consular matters, providing counselling and other support for next of kin and those who have been seriously hurt. One of the grave deficiencies that occurred at Bali is as follows: the widow of my constituents' son was a victim of this; they had been married for just five weeks and she was desperately badly burnt. Her case and indeed many others exposed the fact that these atrocities can occur in locations where there is a complete inadequacy of medical supplies. The Bali hospital was effectively out of morphine and had absolutely no knowledge and no capability of dealing with serious burns. The aspect therefore that I want to raise with you—and I appreciate the inherent difficulty of this, given the unpredictability of these atrocities, where they are going to occur, what medical support is or is not going to be available at any given place and time—is can you tell us what steps in the Foreign Office you are taking to look at the whole issue of the availability of medical support and medical supplies to deal with these particular situations as best you can?

  (Sir Michael Jay) Sir John, could I first of all ask you on my behalf and on behalf of the Foreign Office to pass on our condolences once again to the family of the victim of the Bali bombing at the memorial service you will be attending this afternoon? On the point of substance you made, this is something which concerns us a lot and I cannot pretend at the moment that we have a clear answer to it. We have put in place the rapid deployment teams which will be able to go at very short notice, consisting of consular officials, welfare officials, press officers, to the location of a terrorist incident and provide immediate help to British citizens who are hurt. At the moment, we are not planning that those rapid deployment teams should include doctors or nurses. The reason for that is that our own FCO doctors and nurses are not authorised to treat, I think I am right in saying, other than our own Foreign Office personnel. This raises therefore questions of their status, liability and so on, were they to look after others. The same problems might arise were we to think of including non-FCO doctors in the rapid deployment teams. We are in touch with the Department of Health, with the chief medical adviser, to see whether there is some way in which we could add a medical component to the rapid deployment teams that we are putting together. Another aspect—again it is not something to which at the moment we have a clear answer—is the question: should we have stocks of medicines available at different posts around the world? That is a possible solution but it raises very obvious difficulties of cost and appropriateness; to have stocks at all the places around the world in posts where we might need them would risk that, when they were needed, they were not either the right sort or they were out of date. The best solution, where it is possible, is for our rapid deployment teams to take people who are hurt to the nearest high quality facilities to ensure they get the best treatment, but that will not always be the best treatment that they can expect. All I can say at the moment is that we are aware of this particular issue and we are considering it with those concerned in London. I hope we will be able to find a solution to it but for the moment we have not a clear answer to your question.

  4. Perhaps you could give the Committee a further memorandum on this point in the course of our inquiry[17]. It would be very helpful to know what further progress you are able to make. I understand from the meeting I had with the Foreign Secretary that he reached an agreement with the Australian Foreign Minister that the Australian aircraft that was acting as a casevac aircraft would take not only Australians but also British people as well. Though that agreement was reached, I can certainly tell you from my own personal knowledge that my constituent's widow would never have got on that aircraft had it not been for a particular Australian who could see it was a life and death matter for her and basically pretty well forced his way onto the aircraft with her. There does need therefore to be really close attention paid so that, where we are dependent on other countries for casevac—the Australians were magnificent in this—we have absolute clarity with that other country that they will take British people on the same basis as their own nationals. Could you respond on that point too?[18]

  (Sir Michael Jay) I agree with you that there should be clarity. I am not aware of the precise nature of the arrangement we have with the Australians. Also, it may well be that in circumstances like this we would want our own aircraft able to evacuate people. The decision on whether to do that would be for the crisis management teams in London but I am sure that they would, if and as necessary, authorise the local posts to charter planes in order to provide the sort of evacuation that victims needed.

  5. I am very glad to hear you say that you are looking at authorising local posts to charter. That is an absolute necessity because, in these circumstances, these are totally time critical decisions and there is no doubt that if some people had got out of Bali earlier more lives would have been saved. I believe it is the case that all those who did get out to Brisbane on the Australian aircraft had their lives saved, bar one. It is a time critical requirement and I welcome the fact that you are looking into the requirement to give local posts the ability and the authorisation to charter.
  (Sir Michael Jay) It would be case by case rather than a blanket authorisation. One of the lessons we have learned from the Bali disaster is the need for an immediate response to crises of this sort and, if anything, to over-respond rather than to under-respond. In that context, I hope that we would be able to provide if, alas, as may be the case, a similar incident occurred in the future, a quicker response than we did on this occasion.

  6. You are, I am sure, also aware that the FCO helpline numbers were completely overloaded and were not able to give anything like adequate responses in the immediate aftermath of Bali. No doubt you will tell the Committee if you can what steps you are taking to increase the speed of telephone response to parents and next of kin who are ringing in.
  (Mr Stagg) In the case of the Bali bombing in October last year, what happened was that when the calls reached a certain level we transferred them to the Metropolitan Police with whom we had an agreement for doing this. While we had a number of people who did have difficulty getting through, my impression was that there was not a large or generic problem. However, we are anyway planning to alter our system to use a commercial call provider to be the first line of inquiry in a serious incident. We have a system at the moment in London whereby we have ten phone lines for dealing with crises of a management proportion for us, but where there is a crisis which gets beyond that and where we need to deal with a far larger weight of calls from that side, we will be transferring these to a commercial call minder, who will have a first line of answers, but who will refer any families or next of kin or whatever through to dedicated consular offices.

  Chairman

  7. Given the internal review and the recommendations made, in what way would the British citizen see a difference if a tragedy like Bali were now to recur?

  (Sir Michael Jay) I hope that the first difference he or she would have seen would have been on the travel advice before going. I hope that would have given a clearer indication than has been the case in the past of the situation in the country and the likelihood or possibility of a terrorist attack. I hope that the "Know Before You Go" campaign that we run also would have been of use. If there were a terrorist attack of this sort, I hope that what the victims would see would be a quicker response than was the case in Bali. The nature of the response will vary very much from place to place. If there is a disaster, as there was in New York, in a city where there is a British embassy or a large British consulate, the consular operation, as it did in New York, would leap into operation straight away and there would be an instantaneous response. Bali was an example where there was an honorary consul who did , with the help of some 60 or so volunteers, a fantastically good job but needed to have been reinforced more quickly by people from London. In the equivalent of a Bali operation, I hope that what would happen would be the arrival of a rapid deployment team in the immediate aftermath of a crisis to back up whoever was on the spot and to back up the consul and probably the ambassador or high commissioner who will have got there even earlier than the rapid deployment team. There would be an immediate and larger presence than was the case in Bali and also, because the rapid deployment team would be equipped with the sorts of people who are needed in an emergency, the right kind of people would be there. The most difficult situation of all is going to be a terrorist attack in a rather remote tourist area, let us say, where there is no post and no honorary consul and where getting people there quickly is inevitably going to take time. In those circumstances, again, we would send the rapid deployment team as quickly as we could to the nearest place.

  8. Clearly there are many countries where we have no resident ambassador. At least in respect of Bali there was Jakarta with all the contacts with central government. If there were to be such a disaster in an African country where we did not have an ambassador, are there any suggestions at an EU level to coordinate EU assistance?
  (Sir Michael Jay) Yes. There have been in the last few weeks and months a great deal of contacts with our EU colleagues and with our other contacts in order to discuss travel advice and the response to crises. In fact, a lot of other countries are very interested in our concept that we are developing of the rapid deployment teams. If there were a crisis in a country where, let us say, the French had an embassy and we did not then I am quite certain that we would want to work closely with them and they would want to work closely with us. I think the same would be the case if a disaster took place in a country where we had an embassy or a high commission but the French did not and French nationals were affected.

  9. That is a bilateral arrangement between ourselves and the French.
  (Sir Michael Jay) Yes.

  10. Is there any suggestion that there should be an EU rapid reaction team?
  (Sir Michael Jay) I do not think so at the moment. If anything, we are a little ahead of others in the rapid deployment teams but there is a great deal of interest on the part of others in what we are doing. Given that we are all thinking in very much these terms, that is the direction in which we will move. I was at a meeting just before Christmas with my EU counterparts. We meet twice a year. The entire meeting was taken up with questions of travel advice, how we ensure that the travel advice amongst the EU countries is consistent, how we make sure that information is shared very quickly among us so that people are not surprised by changes in other people's travel advice. We need to move further down that route.

  Andrew Mackinlay

  11. There are various grades of concern. There are some areas where you would say, "Definitely do not go. If you go, you are foolhardy in the extreme." There are other areas where concern is expressed. What collaboration do you get with the travel industry? I can understand how this is commercially sensitive. We have obligations to them. We do not want to blight their business but equally is there a way whereby the industry is formally cautioned, more or less saying to them, "We would consider you are under some obligation to counsel your prospective clients about a particular matter"? Is there a mechanism like this?

  (Sir Michael Jay) There are regular meetings with the Association of British Travel Agents, ABTA, to discuss all aspects of our travel advice. Perhaps I could go through the various phases that we would go through as we move through from relative security to serious crisis. We identified four phases which, for our own purposes, we describe as, first of all, phase 1A, where we would advise against non-essential travel, including all tourism and increased vigilance on the part of British residents and British travellers. The second, one further up from that, 1B, we would advise all UK nationals in the country to consider seriously whether they should leave. Phase 2: we would advise against all travel to a country and advise the British community, even those who regard their business as essential, to leave while there are still commercial flights. Phase 3: we would urge all remaining British citizens to get out of the country by any available route or, if they think it is the safest thing to do, to hunker down. If it comes to our own staff, we would instruct our own staff to leave in certain circumstances. With British citizens, we can give them very strong advice but it can only be advice. The ultimate, final decision has to be their own. I would like, if I may, to ask Dickie Stagg to talk about how we would relate to the travel industry at those various stages.
  (Mr Stagg) We try to work as partners with the travel industry because we feel that we cannot succeed in disseminating our message to the public except through them. For the most part, they see us as being a helpful partner, though obviously on occasions it is a slightly complicated relationship because we want to advise people against travelling which is not what the travel industry is in the business of doing in principle. We have regular meetings with them every six months to talk over the big, recurrent issues which exist in terms of our travel advice and how we operate. We have an understanding with them that they will inform their clients of the existence of our travel advice, how to access it, and they will include information in their packs given to their travellers on this. In the case of countries which we are advising in one of the four categories Sir Michael has just mentioned, we would expect them to tell their clients that this a country which the Foreign Office is advising people not to go to. I know from my own experience, because my stepbrother is in the business, that he does exactly that. He tells people what the advice is. They either take the advice or they do not, depending on their circumstances. When you get to the higher levels of advice in terms of saying, "Do not go in any circumstances", that is normally something which we would also disseminate through the media because you want people to hear it very rapidly. Obviously, the people most affected tend to be out there in the region. People back here would expect to get that message through public means and they would probably not rely on their travel agent. They would expect a travel agent selling a ticket to a country like Iraq at the moment or another country which we advise against all travel for to make it very clear to the client that they have sold the ticket that they are taking a very severe risk in going.

  Andrew Mackinlay: As you go down the list of gravity, it gets easier. It is that category 1A where basically you are counselling no tourism. I have not tested it. You have given some personal experience but, as an industry, there may well be diligent operators and there might be diligent, alert and communicated retail agents, because at that level people buy. Brochures would not have this. I want to bounce this off you: whether or not there is, in terms of fair competition across the industry, and perhaps there should be some statutory base whereby, if a 1A warning was issued, there is an obligation in contract anyway that the person selling the product, the holiday or the travel should at least formally counsel the client. After all, in so many other industries, there are obligations placed upon the trade to advise, a health warning, if you like. It seemed to me that it might be fairer all round. The words could be carefully crafted to gauge the gravity. Things are pretty serious by 1A, are they not? It seems to me that the customer is entitled to be informed formally and in fairness it should be done consistently across the trade. It would be fairer to you and your colleagues as well. What do you think about that? Do you want to think about it? It seems to me it is a new world and we ought to have some statutory base[19].

  Chairman: Presumably, if a retail operator failed to pass on the sort of information Mr Mackinlay has mentioned, there could be a legal liability anyway.

  Andrew Mackinlay

  12. Mr Stagg, could you take me through what I would call the hot line situation whereby you said you had this arrangement with the Metropolitan Police but you are now going to out-source that? At what stage do I go there? Do I phone the Metropolitan Police? This is where I hear of a disaster somewhere and my loved one might be involved?

  (Mr Stagg) You phone the same number so from the outside there is no change, as far as I am aware in the system. We do not have a large, in-house call reception facility. For example, I think at the time of Bali we took something like 800 calls in the first 24 hours after the bomb went off, but it became clear that we were not able to absorb the number of calls coming in. We had an arrangement, which was longstanding, in situations where there has been a crime—which there had been in this case, as with 11 September and so on—for the Metropolitan Police to allow us to transfer calls to their call handling facility, which was much larger. As part of a much wider change to the way we do consular business, we have now tried to develop a more strong, self-standing, efficient way of doing it and one part of that is to get arrangements with a commercial call handler which will allow us much more rapidly to upgrade the level of calls coming in than has been possible for our existing system. In so far as there were problems at the time with Bali and people could not get through because the phones were blocked, which I know was a desperately frustrating situation, we believe that these new arrangements, which we hope will come into effect this summer will be a much more reliable, robust way of doing it than those we have now.

  Andrew Mackinlay: I have a feeling about this which I am not entirely comfortable with. It is not a doctrinaire reason about my position of out-sourcing. It is the fact that the police are trained and disciplined in both reassuring, counselling and, if need be, giving bad news. What I do not understand is—it does not matter how professional they are—how an out-source can suddenly inflate their staff, because it has to be done pretty damned quick, and also can be fully briefed. Why would a burden on the Metropolitan Police now—with communication skills, presumably you can have an arrangement with all the constabularies of the United Kingdom. You send them immediate, consistent advice and people would be able to phone their appropriate constabulary, or any constabulary which they can hit the button on. It seemed to me, why not keep with the police? Why not spread the load rather than burden the Metropolitan Police with all the communications we have today? Can you beef up either now or drop us a note how this other system would work bearing in mind that private company needs to get suitable people in situ immediately. They need to be able to have constant updates from you. I am surprised that you think this can be an improvement. I have an open mind on it but that is my reserve.

  Chairman

  13. Would you give a reply now and expand later?[20]

  (Mr Stagg) On the question of the Metropolitan Police, we have rather been in their hands as to how far they can adapt their systems. It is probably more a question for them than for us. In terms of the role of front line call services, there has to be a filter so that we get people talking to experienced consular officers who are directly affected by the tragedy rather than people ringing in to get an update, which happens.

  (Sir Michael Jay) Inevitably, our own consular resources are going to be finite. What we want to try to do is to find a system whereby the initial contact is made by people who do not need to have all the consular information available to them but do need to know who to put the phone call through to quickly so that people can get the person who can help them on the end of the phone and also so that our properly trained consular people are not dealing with all the first line of questions which do not require that level of understanding.

  Andrew Mackinlay: I have an open mind. We need to know there is consistency of training if these people are going to be brought in at short notice by private firms. If you can amplify on that, that would be helpful. In my limited experience, we have some extraordinarily good people as honorary consuls around the world, who do it as a public service. They are only issued with one flag, which is slightly digressing, but it is a hobby horse of mine. I think they get £500. In fairness to them, what real training or briefing are they invited to have? Some of us have felt that the network of honorary consuls is stretching a bit. There could be different categories of honorary or part time consuls, perhaps like a retainer slightly. From my limited knowledge of them, it seemed to me they are extremely diligent, often professional, common sense people but they would not have, would they, any training how to deal with this?

  Chairman

  14. What can we legitimately expect?

  (Sir Michael Jay) They would not necessarily have had any training. Honorary consuls vary, as you know, by profession, experience and training. Many of them would be British citizens who have been long time resident in the country and know that country extremely well, know the local authorities. They are exceptionally well able then to help people get out of difficulties they get into. They will often be a local businessman. They will have had briefing. I would expect them to have had a proper briefing about the job that it would be hoped they would do. From my own experience in Paris, the honorary consuls would fairly regularly come to Paris and talk through the sorts of obligations they were likely to be under, the kinds of issues they would expect to have to face in helping British citizens, but formal training? Quite probably not. I have huge admiration for our honorary consuls. For the most part they do a fantastic job for us at often very great cost to themselves and with very little pecuniary reward from us.

  Andrew Mackinlay

  15. I fully accept everything you say. Whilst many of them have to deal over a year with tragedies like a road traffic accident and do it very confidently and so on, none of them would have been briefed on widespread crisis, would they? Would there be a manual so that they can see what to do next or something like that?

  (Sir Michael Jay) There is information which should be available to them. Also, they should have access to our own website which gives quite a lot of information. The question you raise, which is an extremely good one, is how far they have, how far they should have and how far it is possible given their circumstances to provide them with training in these sorts of incidents. That is something we should look at. I suspect that the role of the honorary consul is going to become more important in the years ahead, as the number of British tourists rises, as they get more adventurous and as the world gets more dangerous.

  Mr Illsley

  16. You mentioned resources and my first question relates to them. Given that since 11 September the number of intelligence reports coming into the Foreign Office has increased dramatically, the question was whether the counter terrorism policy department has sufficient capacity to review intelligence reports from all FCO posts and to give proper consideration to this? Since that question was drafted, I think the Committee have received a further memorandum which states that the consular division are now to have two extra staff appointed and the counter terrorism policy department will also need an additional two staff members[21]. Is that likely to be sufficient, given the increase in the level of activity in this area?

  (Sir Michael Jay) We are increasing the staffing available all the way down the chain here in the Counter Terrorism Policy department and in the Consular Division. The Foreign Office Board had a long discussion on Friday about how we are going to increase the strength of the Consular Division, given the new funding arrangements we have agreed with the Treasury, in order to ensure that it does have available enough staff to cope with what is going to be inevitably an inexorable growth of cases. This whole aspect of Foreign Office work, whether it is in Mr Macaire's department or in our Consular Division, is going to grow in importance and is going to need more resources.

  (Mr Macaire) Can I draw a distinction between what happens inside the Foreign Office and what happens outside? Part of the answer to your question is that the assessment of the very large volume of intelligence which now comes in is not done primarily in the Foreign Office; it is done by the Security Service. That is where there are much larger resources. They are increasing resources and the structures are constantly being refined and looked at to see ways that they can be improved. They are the people who bear the brunt of professionally assessing the intelligence. That comes through to us and we need enough staff to be able to process that. That is where the two extra staff are being taken on.

  17. Is that in a distilled form? Do you insist or are you provided with a summary of all the reports or is a report rounding up all the information that comes into the other agencies given to you?
  (Mr Macaire) The Foreign Office is a customer of the intelligence agencies as a consumer of intelligence and we have a customer relationship with the people producing it to make sure that what we get is in the right format. We are looking at increased volumes of intelligence and we talk to them all the time about the best way to get that information.

  18. I would like to talk about the contradictions of a post abroad where, on the one hand, we have to avoid antagonising other countries in which we are based; we have to promote British commercial activities and commercial interests there and, at the same time, where there appears to be some form of threat, there has to be relevant advice perhaps to a country where people should not travel to. How do you reconcile these competing interests within the posts, promoting British interests whilst at the same time having to give a warning that this country is not as safe as it should be in terms of travel?
  (Sir Michael Jay) Our paramount concern will be for the safety of British citizens. That is what will influence us above other concerns. Our travel advice will be based on the best judgment we can make of the threat in the country. That will be the basis on which we will make our judgment. Of course, we will be conscious of the other British interests in the country, but our main concern will be to ensure that we are advising tourists to that country or businessmen visiting that country or citizens resident there of the nature of the threat that there may be.

  19. Is there any argument or any instance where it might be better to work with the country involved to try and reduce the threat or preempt the situation arising, rather than changing the travel advice which will have a detrimental effect on that country? I and the Chairman had a meeting a week last Monday with the Foreign Minister of Trinidad and Tobago who had specifically come to this country to meet with the Foreign Secretary to discuss the travel advice issued by the Foreign Office in relation to that country, which they felt was detrimental to the tourist industry and which had prompted not only a visit to this country by the Foreign Ministry but a visit to the United States and mainland Europe to try and counteract the effects of the travel advice which had been issued. I was somewhat surprised because I had not regarded Trinidad and Tobago as being a country where detrimental travel advice had been issued.
  (Sir Michael Jay) In the case of Trinidad and Tobago there were some specific threats against British interests there which were received by our High Commissioner. The first thing he did was to talk to the government about them so that the government was aware of the threats but, as a result of those threats, we judged that it was right to change the travel advice. We think that the travel advice was appropriate to the threat. There are occasions—Trinidad and Tobago is one of them—when there are contacts between us and the government as to the nature of the travel advice and the drafting of the travel advice. We will always start from the position that our main concern has to be that the travel advice is based on the best judgment we can make of the threat that exists to British citizens there. It may be in some cases that there could be a dialogue with the country in which you would say, "Look, if you were to strengthen the policing in a certain area, that could reduce the threat to British citizens." If that did then prove to be the case, it would be right to change the travel advice but I do think the travel advice has to be based on our best judgment of the threat as we see it on the intelligence that comes to us.


17   See Ev 26. Back

18   See Ev 26. Back

19   See Ev 26. Back

20   See Ev 26. Back

21   See Ev 11. Back


 
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