THE CONCEPTS OF CONTINUITY OF CARE
AND CONTINUITY OF CARER
205. One of the strongest themes to emerge from
our inquiry was the importance of continuity to pregnant women
and new mothers; continuity in terms of the person or people who
care(s) for the woman, and continuity in terms of constant support
in labour. User representatives from consultant units and birth
centres alike insisted that continuity was a condition of good
quality care for women and babies. Catherine Eccles from St Mary's,
Paddington told us:
One thing that I know women want and would produce
better results in labour is one-to-one care. Continuity of care
as well. Being supported all the time by a midwife
actually
having the same midwife who has seen you antenatally and then
is supporting you through labour with a relationship of trust
that has been evolved through pregnancy towards labour.[240]
Selene Daly from Edgware Birth Centre defined what
she saw as the ideal for maternity services, one-to-one care:
You stay in one room; you do not get trolleyed
between labour, theatre and everything else. You stay in one room
and virtually the whole time you are in there through your labour,
through the delivery itself and then post-delivery, your midwife
is with you.[241]
206. This could not be further from the situation
in maternity units stretched beyond capacity owing to staffing
shortages:
If you have a particularly bad day and you have
staff shortages, you could find one midwife looking after three
labouring women in three different rooms. In that situation one
of the only things that poor midwife will be able to do to facilitate
safety of both mother and baby is to leave these monitors on and
when she is in room two just hope that her right ear will hear
the pip,pip,pip in room three and vice versa. I am exaggerating
a little bit, but that is an issue.[242]
207. This kind of situation raises questions
about quality of care, if not in terms of safety or even of avoiding
unnecessary medical intervention which could lead to caesarean
section, but in terms of a woman's feelings about her experience
of childbirth. Another user representative, Davidica Morris from
Worcestershire Royal Hospital, insisted that "not always
having a midwife with [the woman] is a big issue."[243]
208. In some areas women have access both to
continuity of carer, where the same midwife or midwives provide
antenatal, intrapartum and postnatal care, and continuity of care,
where the woman is supported in labour at all times. At Goole
Midwifery Centre, two midwives attend every birth. [244]
The Albany Midwifery Practice in Peckham employs seven midwives,
each on-call 24 hours a day, seven days a week (but with twelve
weeks' holiday a year). Each woman is assigned to two midwives
and in 95% of cases, one or both midwives attended at the birth.[245]
209. In many other areas staffing issues and
team structures render continuity of carer impossible and continuity
of care difficult to provide. However, it seems that in struggling
to balance the needs of staff and pregnant women, continuity of
care is an aim which informs all plans to develop maternity services
at local level. Shona Ashworth, Head of Midwifery at University
Hospital, Nottingham said that asking midwives to take on caseloads
of women they would care for throughout pregnancy and the postnatal
period was unlikely to yield a positive response:
most midwives are now not willing to work those
kinds of shifts. They are mothers themselves. It is really difficult
to offer continuity. As shifts get very fragmented, the number
of carers increases; so the most we can aim for for the majority
of the time is a shared philosophy and very clear guidelines and
procedures. That is the way we have to go. We have to offer midwifery
care where they are with a woman and can take charge of the case.
I think that is creating more ownership, and I have seen midwives
now wanting to stay a little longer and being less willing to
hand over the care. So that brings benefits, but it is difficult
with the short shifts or lengthened shiftsand midwives
have choices too.[246]
210. Evidence from user representatives suggested
that women appreciated every effort that was made to promote continuity
of care, even if continuity of carer was not possible; and that
women felt secure knowing that continuity was the aim and the
guiding philosophy of the maternity unit. Clare Hodgson, a user
representative from Trafford General Hospital, and Alex Silverstone
from St Mary's Hospital for Women and Children, Manchester described
women's experiences:
I had one particular midwife
the same
midwife actually stayed with me for most of the night and was
going to outstay her shift, but unfortunately could not stop any
longer because of her own children. The point at which I got to
the delivery suite, another midwife came in and she stayed with
me for the rest of the labour and I was very happy and confident
that there had been continuity.
I think they do try and have continuity, but
if the labour is going on for quite a long time, it is quite hard,
but they are very specific and the next midwife comes along to
explain to the woman
and they explain the situation and
I think the women feel confident with the next midwife coming
along. It is difficult to do total continuity if it is a long
labour, but usually the midwives do say, 'when I come on duty
I will find out what you had', and I think that is that nice little
bit at the end and she feels cared for.[247]
211. At some units it was felt that women whose
pregnancies were judged to be high risk, and who were under close
medical supervision, were more likely to receive continuity of
care. At other units, such as that in Royal United Hospital, Bath,
special effort was made to have women with high risk pregnancies
meet and get to know the midwives as well as the doctors at the
unit.[248] Whether
pregnancy was high or low risk, it was acknowledged that women
needed continuity of care, and it was affirmed that midwives wanted
to provide it but that they were hampered by under-establishment
and staffing shortages. Helen Shallow, Midwife Consultant at Derby
City General Hospital insisted that flexibility was the key element
in reconfiguring services to maintain quality of care for pregnant
women and job satisfaction for staff:
I do not think there is a 'one size fits all'
model for midwifery but we need to engage and go back and speak
to people. What is good for women is good for midwives; the two
mirror each other. The issue of choice for women has to apply
to choice for midwives as well to some extent. You could have
a variety of different models in one service
We can provide
more variety of services instead of this utilitarian approach
we have adopted over the years, where there is a 'one size fits
all' model.[249]
212. We agree that the issue of continuity
of care is of crucial importance to women and families and we
urge the Department to facilitate the sharing of good practice
in configuring services to provide continuity of care-giver across
the country. In particular, we recommend that the Department liaise
with PCTs to promote the development of services based on one-to-one
care. We would welcome the creation of midwifery networks to share
examples of innovative practice in the primary care setting. We
recommend that the Department issue guidance on standard definitions
for one-to-one care, continuity of carer and continuity of care.
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