House of Commons portcullis
House of Commons
Session 2002-03
Publications on the internet
Public Accounts Committee Publications

Public Accounts - Twentieth Report

Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 12 May 2003.


CONTENTS


Terms of Reference


Report


1  The role of the Office of the e-Envoy


2  Ensuring that call centres deliver services which meet people's needs


Conclusions and recommendations



Formal minutes

Witnesses

List of written evidence

List of Reports from the Committee of Public Accounts Session 2002-03




MINUTES OF EVIDENCE





 
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Prepared 5 June 2003