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| section 28(1), so far as relating to England; |
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| sections 31 and 32, so far as relating to England; |
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| sections 33 to 35, so far as enabling regulations to be made in relation to |
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| section 38, so far as relating to England; |
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| section 47, this section and sections 49 and 50; |
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| paragraph 1 of Schedule 6 and, so far as relating to the Director of Fair |
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Access to Higher Education, paragraphs 4 and 10 of that Schedule (and |
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section 45 so far as relating to those provisions). |
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(2) | The following provisions (so far as not coming into force in accordance with |
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subsection (1)) come into force in accordance with provision made by the |
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Secretary of State by order— |
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| Part 1, except section 10(2) and (3); |
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| paragraphs 2 to 6 and 9 and 10 of Schedule 6 (and section 45 so far as |
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relating to those paragraphs); and |
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| in Schedule 7, the repeals in the Superannuation Act 1972 (c. 11) and in |
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section 22 of the 1998 Act (and section 46 so far as relating to those |
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(3) | The following provisions come into force in accordance with provision made |
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by the Assembly by order— |
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(4) | The Assembly may not make an order under subsection (3) in relation to |
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section 41 except with the agreement of the Secretary of State. |
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(5) | Section 10(3) comes into force in accordance with provision made by the |
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Scottish Ministers by order. |
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(6) | Except as provided by subsections (1) to (5), the provisions of this Act come |
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(a) | in relation to England, in accordance with provision made by the |
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Secretary of State by order, and |
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(b) | in relation to Wales, in accordance with provision made by the |
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(1) | Subject to subsections (2) to (4), this Act extends to England and Wales only. |
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(2) | The following provisions also extend to Scotland and Northern Ireland— |
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(d) | this section and section 50. |
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(3) | Subsections (1), (2) and (5) of section 39 also extend to Northern Ireland. |
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(4) | Any amendment or repeal made by this Act has the same extent within the |
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United Kingdom as the enactment to which it relates. |
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(1) | This Act may be cited as the Higher Education Act 2004. |
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(2) | This Act is to be included in the list of Education Acts set out in section 578 of |
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the Education Act 1996 (c. 56). |
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Higher Education Bill Schedule 2 — Conditions to be met by student complaints scheme |
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Conditions to be met by operator of student complaints scheme |
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1 | This Schedule sets out the conditions referred to in section 13(3)(a) (and |
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other provisions of Part 2 of this Act). |
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2 | Condition A is that the body corporate is a suitable person to be the |
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3 | Condition B is that the body corporate is capable of providing in an effective |
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manner, on and after the effective date, a scheme for the review of qualifying |
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complaints which meets all of the conditions set out in Schedule 2. |
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Conditions to be met by student complaints scheme |
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1 | This Schedule sets out the conditions referred to in section 13(3)(b) (and |
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other provisions of Part 2 of this Act). |
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2 | Condition A is that at any given time the scheme relates (as the case may |
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(a) | to every institution in England, |
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(b) | to every institution in Wales, or |
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(c) | to every institution in England and Wales, |
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| that is a qualifying institution at that time. |
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Referral of qualifying complaints |
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3 (1) | Condition B is that the scheme provides that every qualifying complaint |
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made about the qualifying institutions to which it relates is capable of being |
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referred under the scheme. |
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(2) | A scheme does not fail to meet condition B only because it contains some or |
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(a) | provision that qualifying complaints are to be referred under the |
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scheme within a time limit specified in, or determined in accordance |
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(b) | provision that, where a qualifying complaint is made about a |
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qualifying institution which provides an internal procedure for the |
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review of complaints, the complaint is not to be referred under the |
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scheme until the complainant has exhausted the internal procedure; |
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(c) | provision that a qualifying complaint is not to be referred under the |
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(i) | relevant proceedings have been concluded, or |
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(ii) | relevant proceedings that have not been concluded have not |
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(3) | In sub-paragraph (2)(c) “relevant proceedings” means proceedings relating |
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to the subject matter of the qualifying complaint that have been brought at |
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first instance before a court or tribunal. |
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Individuals to review complaints |
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4 | Condition C is that the scheme requires every qualifying complaint referred |
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under the scheme to be reviewed by an individual who— |
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(a) | is independent of the parties, and |
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(b) | is suitable to review that complaint. |
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5 (1) | Condition D is that the scheme requires a reviewer— |
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(a) | to make a decision as to the extent to which a qualifying complaint is |
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(b) | to make that decision as soon as reasonably practicable. |
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(2) | A scheme does not fail to meet condition D only because it contains |
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provision that a reviewer may dismiss a qualifying complaint without |
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consideration of the merits if the reviewer considers the complaint to be |
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Recommendation of reviewer if complaint justified |
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6 | Condition E is that the scheme provides that, in a case where a reviewer |
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decides that a qualifying complaint is to any extent justified, the reviewer— |
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(a) | may recommend the governing body of the institution to which the |
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(i) | to do anything specified in the recommendation (which may |
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include the payment of sums so specified), and |
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(ii) | to refrain from doing anything so specified, but |
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(b) | may not require any person to do, or refrain from doing, anything. |
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Reviewers to notify parties of decisions, recommendations etc. |
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7 | Condition F is that the scheme requires a reviewer to notify the parties to a |
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qualifying complaint in writing of— |
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(a) | the decision the reviewer has made, |
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(b) | the reviewer’s reasons for making that decision, and |
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(c) | if the reviewer makes a recommendation— |
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(i) | that recommendation, and |
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(ii) | the reviewer’s reasons for making that recommendation. |
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8 | Condition G is that the scheme does not require complainants to pay any |
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fees in connection with the operation of the scheme. |
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9 | Condition H is that any fees payable under the scheme by the qualifying |
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institutions to which it relates do not exceed the amount incurred by the |
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operator, taking one year with another, in providing the scheme in relation |
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Scheme also applying to bodies that are not qualifying institutions |
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10 (1) | A scheme does not fail to meet the conditions in this Schedule only because |
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it also relates to bodies that are not qualifying institutions. |
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(2) | A scheme which relates to such bodies does not fail to meet the conditions |
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in this Schedule only because the provisions of the scheme that apply to such |
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bodies do not meet those conditions. |
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| “complainant” means the person making a qualifying complaint; |
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| “parties”, in relation to a qualifying complaint, means— |
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(b) | the governing body of the institution about which the |
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| “reviewer”, in relation to the review of a qualifying complaint under a |
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scheme, means the individual who is reviewing the complaint. |
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Power to amend this Schedule |
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12 (1) | Regulations may amend the preceding provisions of this Schedule. |
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(2) | In sub-paragraph (1) “regulations” means regulations made— |
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(a) | in relation to schemes relating to qualifying institutions in England, |
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by the Secretary of State, or |
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(b) | in relation to schemes relating to qualifying institutions in Wales, by |
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(3) | No regulations may be made by the Secretary of State under this paragraph |
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unless a draft of the regulations has been laid before, and approved by a |
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resolution of, each House of Parliament. |
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