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prohibit
unsolicited household visits to sell property repairs, maintenance
and |
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improvements; to provide penalties
and powers of arrest in connection with |
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this prohibition; to require
all doorstep vendors of property repairs, |
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maintenance and improvements
to give seven days' notice in writing of an |
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intended visit to a home;
and to extend property owners' rights to cancel any |
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contract entered into for
the provision of property repairs, maintenance or |
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improvement; and for connected
purposes. |
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Be
it enacted by the Queen’s most Excellent Majesty,
by and with the advice and |
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consent of the Lords Spiritual
and Temporal, and Commons, in this present |
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Parliament assembled, and
by the authority of the same, as follows:— |
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1 |
Meaning
of unsolicited household visits |
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Subject to section 2, in this
Act an “unsolicited household visit” means a visit
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to a consumer at the consumer’s
home by a trader, whether or not the trader |
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supplies goods or services, and
which— |
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(a) |
takes place otherwise than
at the consumer's express request, or |
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(b) |
takes place at the consumer's
express request and after the trader or a |
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person linked to the trader
has— |
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(i) |
telephoned the consumer,
or |
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(ii) |
visited the consumer, |
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otherwise than at the consumer's
express request and indicated (either |
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expressly or by implication)
during the course of that telephone call or |
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visit that a trader (not necessarily
the trader who eventually makes the |
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visit) may or will visit the
consumer or is willing to visit the consumer. |
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(1) |
A visit of the type described
in section 1(b) above (“the intended visit”) is not
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an unsolicited household
visit if the conditions of subsections (2) and (3) below |
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(2) |
The condition of this subsection
is met if, after the initial visit or telephone call |
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and not earlier than 14 days
and not later than 7 days before the intended visit, |
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the trader or a person linked
to the trader serves on the consumer a letter (an |
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“arrangement letter”)
setting out his intention to make the visit or arrange the |
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visit, as the case may be. |
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(3) |
The condition of this subsection
is met if the consumer expressly requests that |
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the intended visit takes
place and does not cancel it before it is made. |
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(4) |
An arrangement letter must
specify— |
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(a) |
the proposed date and time
of the intended visit, |
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(b) |
the nature of the goods or
services to be offered, |
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(c) |
the name and address of the
trader including— |
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(i) |
in the case of a partnership
firm, the name of each partner, |
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(ii) |
in the case of an individual,
his name, |
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(iii) |
in the case of a limited
company, its name, and |
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(iv) |
in relation to each person
so named, an address in Great Britain |
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at which service of any
document relating to the business will |
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(d) |
that the consumer may cancel
the visit at any time, |
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(e) |
an address, a telephone number
and an e-mail address which can be |
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used by consumers who wish
to cancel the intended visit, and |
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(f) |
any other prescribed information. |
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(5) |
An arrangement letter may
be served by such means as may be prescribed. |
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3 |
Prohibition
on making unsolicited household visits |
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(1) |
No trader shall make an
unsolicited household visit to a consumer's home with |
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a view to engaging the consumer
in a conversation and offering to provide a |
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(2) |
Any person who contravenes
this section shall be guilty of an offence and shall |
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be liable on summary conviction
to imprisonment for a term not exceeding |
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three months or a fine not
exceeding level 5 on the standard scale or both. |
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4 |
Cancellation
of contract |
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No contract for the supply of
property services made during a visit which is |
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prohibited under section 3 above
shall be enforceable against the consumer. |
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5 |
Powers
of entry, inspection and examination |
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(1) |
A constable, or a duly authorised
officer of an enforcement authority on |
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production, if required,
of his credentials, may,— |
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(a) |
for the purpose of ascertaining
whether any offence under this Act has |
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been committed, inspect any
goods and enter any premises or vehicles |
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other than premises used only
as a dwelling, |
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(b) |
if he has reasonable cause
to suspect that an offence under this Act has |
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been committed, for the purpose
of ascertaining whether it has been |
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committed, require any person
carrying on a business or employed in |
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connection with a business
to produce any books or documents relating |
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to the business and may take
copies of, or of any entry in, any such book |
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(c) |
if he has reasonable cause
to believe that an offence under this Act has |
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been committed, seize and
detain any goods for the purpose of |
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ascertaining, by testing or
otherwise, whether the offence has been |
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(d) |
seize and detain any goods
or documents which he has reason to |
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believe may be required as
evidence in proceedings for an offence |
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(2) |
An officer or constable
seizing any goods or documents in the exercise of his |
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powers under this Act shall
inform the person from whom they are seized. |
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(3) |
If a justice of the peace,
on sworn information in writing, is satisfied under |
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subsections (4) and (5) below,
he may by warrant under his hand, which shall |
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continue in force for a period
of one month, authorise an officer of an |
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enforcement authority, or
a constable to enter the premises, if need be by force. |
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(4) |
A justice is satisfied under
this subsection, if he is satisfied that there are |
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reasonable grounds to believe
either— |
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(a) |
that any goods, books or
documents which a duly authorised officer |
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has power under this section
to inspect are on any premises and that |
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their inspection is likely
to disclose evidence of the commission of an |
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offence under this Act, or |
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(b) |
that any offence under this
Act has been, is being or is about to be |
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committed on any premises. |
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(5) |
A justice is satisfied under
this subsection, if he is satisfied either— |
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(a) |
that admission to the premises
has been or is likely to be refused and |
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that notice of intention to
apply for a warrant under this subsection has |
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been given to the occupier;
or |
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(b) |
that an application for admission,
or the giving of such a notice, would |
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defeat the object of the entry
or that the premises are unoccupied or that |
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the occupier is temporarily
absent and it might defeat the object of the |
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entry to await his return. |
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(6) |
An officer entering any
premises by virtue of this section may take with him |
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such other persons and such
equipment as may appear to him necessary; and |
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on leaving any premises which
he has entered by virtue of a warrant under |
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subsection (3) he shall,
if the premises are unoccupied or the occupier is |
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temporarily absent, leave
them as effectively secured against trespassers as he |
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(7) |
Nothing in this section
shall be taken to compel the production by a solicitor of |
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a document containing a privileged
communication made by or to him in that |
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capacity or to authorise
the taking of possession of any such document which |
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(8) |
Nothing in this section
shall be taken as conferring a power under subsection |
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(1) to enter the premises
of the consumer without leave. |
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6 |
Obstruction
of authorised officers |
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(1) |
Any person, other than the
consumer, who— |
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(a) |
wilfully obstructs an officer
of an enforcement authority or a constable |
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acting in pursuance of this
Act; or |
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(b) |
wilfully fails to comply
with any requirement properly made to him by |
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such an officer or a constable
so acting under section 4(1)(b) of this Act; |
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(c) |
without
reasonable cause fails to give such an officer or a constable
so |
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acting any other assistance
or information which he may reasonably |
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require of him for the purpose
of the performance of his functions |
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shall
be guilty of an offence and shall be liable on summary conviction
to a fine |
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not exceeding level 5 on
the standard scale. |
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(2) |
If any person in giving
such information as is mentioned in subsection (1) |
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makes any statement which
he knows to be false, he shall be guilty of an |
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offence and shall be liable
on summary conviction to a fine not exceeding level |
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(3) |
Nothing in this section
shall be construed as requiring a person to answer any |
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question or give any information
if to do so might incriminate him. |
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In Schedule 1A to the Police and
Criminal Evidence Act 1984 (c. 60) (specific |
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offences which are rescuable offences),
at the end there is inserted— |
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“Doorstep
Selling(Property Repairs) Act 2004 |
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28. |
An offence under section
3 of the Doorstep Selling (Property Repairs) |
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Act
2004 (prohibition on making unsolicited household visits).”. |
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8 |
Duties
of enforcement authorities |
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(1) |
It shall be a duty of every
enforcement authority to enforce within their area |
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the provisions of this Act. |
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(2) |
Proceedings for an offence
under this Act shall not be instituted except by or |
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on behalf of an enforcement
authority or a constable. |
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Defence
of due diligence |
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(1) |
In proceedings for an offence
under this Act it shall be a defence for the person |
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charged to prove that he
took all reasonable precautions and exercised all due |
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diligence to avoid the commission
of the offence. |
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(2) |
If in any case the defence
provided under subsection (1) above involves the |
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allegation that the commission
of the offence was due to the act or default of |
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another person, the person
charged shall not, without leave of the court, be |
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entitled to rely on that
defence unless, no later than 7 clear days before the |
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hearing, he has served on
the prosecutor a notice in writing giving such |
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information as was then in
the possession identifying or assisting in the |
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identification of that other
person. |
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10 |
Liability
of directors, etc. |
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(1) |
Where an offence under this
Act committed by a body corporate is proved to |
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have been committed with
the consent or connivance of, or to be attributable |
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to any neglect on the part
of, a director, manager, secretary or other similar |
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officer of the body corporate
or any person who was purporting to act in any |
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such capacity, he as well
as the body corporate, shall be guilty of the offence. |
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(2) |
Where
the affairs of the body corporate are managed by its members,
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subsection (1) above shall
apply to the acts and defaults of a member in |
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connection with his functions
of management as if he were a director of the |
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5 |
Any power of the Secretary of
State to make regulations under this Act is |
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exercisable by statutory instrument
which are subject to annulment by either |
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“business”
includes a trade or profession; |
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“consumer”
means a person other than a body corporate, who is acting for
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purposes
which can be regarded as outside his business; |
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“enforcement
authority” means a local weights and measures authority; |
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(a) |
in
relation to England— |
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(iii) |
a
London borough council, |
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(iv) |
the
Common Council of the City of London in its capacity |
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(v) |
the
Council of the Isles of Scilly, |
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(b) |
in
relation to Wales, a county council or a county borough |
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(c) |
in
relation to Scotland, a council constituted under section 2 of
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the
Local Government etc. (Scotland) Act 1994 (c. 39); |
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a
“person linked to a trader” means— |
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(a) |
a
person acting or claiming or purporting to act in the trader's
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name
or on his behalf, or |
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(b) |
a
person in whose name or on whose behalf the trader is acting |
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or
is claiming or purporting so to act; |
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“prescribed”
means prescribed by regulations made by the Secretary of |
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“property
service” means a service consisting of the doing of something
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to
buildings or land, or fittings, machinery or equipment in or |
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connected
with buildings or land, and including the fixing of things to
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buildings
or land or, as the case may be, to things so fixed. |
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“public
telecommunications operator” means— |
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(a) |
a
person authorised, by a licence to which section 9 of the |
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Telecommunications
Act 1984 (c. 12) applies, to run a public |
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telecommunications
system, or |
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(b) |
a
person to whom the telecommunications code has been |
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applied
pursuant to section 10 of that Act; |
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“statutory
undertaker” means any public gas transporter, water or |
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sewerage
undertaker, any holder of a licence under section 6 of the |
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Electricity
Act 1989 (c. 29), or any public telecommunications operator; |
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“trader”
means a person who is acting for the purpose of his business |
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whether
for profit or not, and anyone acting in the name or on behalf
of |
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such
a person, but does not include the following persons— |
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(b) |
a
government department, |
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(c) |
a
statutory undertaker acting for the purpose of repairing or |
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replacing
equipment or apparatus provided by them on the |
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premises
concerned, or taking a meter reading, |
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(d) |
any
other person carrying out functions under any enactment, |
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(e) |
a
landlord exercising rights under a lease, |
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(f) |
a
person acting on behalf or at the request of any of the persons
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mentioned
in paragraphs (a) to (e) above and (if appropriate) in |
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the
circumstances mentioned in those paragraphs, |
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13 |
Corresponding
provision for Northern Ireland |
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An Order in Council under paragraph
1(1) of the Schedule to the Northern |
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Ireland Act 2000 (c. 1) (legislation
for Northern Ireland during suspension of |
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devolved government) which contains
a statement that it is made only for |
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purposes corresponding to those
of this Act. |
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14 |
Short
title, commencement and extent |
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(1) |
This Act may be cited as
the Doorstep Selling (Property Repairs) Act 2004. |
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(2) |
This Act shall not come
into force until such day as the Secretary of State may |
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by order made by statutory
instrument appoint. |
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(3) |
Subject to subsection (4),
this Act extends to England, Wales and Scotland. |
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(4) |
Section 13 extends to Northern
Ireland only. |
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