Appeals and complaints
260. The number of parents motivated to lodge appeals
suggests that parents find the system to be broadly accessible.
We welcome the efforts of admissions authorities to make information
on appeals more effective and widely available although we have
concerns that this information does not always give parents a
sufficient indication of their chances of success.
261. The overcrowding of schools as a result of successful
appeals is a matter of great concern. There is a need to develop
a more reasoned and consistent approach to appeals in all schools,
whatever their status.
262. The Council on Tribunals special report on School
Admission and Exclusion Appeal Panels[227]
has shed valuable light on the operation of appeals functions
and drawn helpful comparisons between different approaches. We
are disappointed to note that the DfES has so far been reluctant
to act on many of the Council's recommendations and hope that
our report will encourage a change of heart.
263. At the end of the admissions and appeals process
if parents remain unhappy they are able to submit a complaint
to the Local Government Ombudsmen. The LGOs special report on
School Admissions and Appeals[228]
revealed some startling examples of poor practice. Taken together
these two reports provide compelling evidence of the need to establish
and enforce a common framework for the admissions and appeals
process.
219