Select Committee on Modernisation of the House of Commons First Report


5 Visitors to the Parliamentary Estate

66. People visit the Parliamentary Estate for a variety of reasons: to meet their MP or take part in an organised lobby, to attend other events such as meetings of all-party groups, to see the architecture and history of the Palace of Westminster and to see Parliament at work. It is important that visitors are made to feel welcome in the Parliamentary Estate whatever their reason for coming here. For most purposes, the needs of all visitors are the same: efficient security screening, clear signage, staff on-hand to direct them to where they want to go. However, to the extent that there is conflict between the needs of different groups of visitors, we believe that the House should, as a matter of principle, give priority to the needs of those who come to see and participate in the work of Parliament over those whose primary interest is the Palace of Westminster as a historical building. During the 2003-04 financial year, 136,156 people visited the galleries of the House and 105,529 took part in tours organised by Members of Parliament.[31]

67. That is not to say that we should not do everything we can to facilitate tours of the Palace with a historical and architectural emphasis. The Palace of Westminster is a magnificent building—part of a UNESCO world heritage site—maintained at the expense of the UK taxpayer.[32] Although it is also a working building, it is right that those who pay for its upkeep should have every reasonable opportunity to see it. But it is more important, we believe, that visitors are given an opportunity to see Parliament as a working institution, one which long pre-dates most of its current premises.

A Visitor Centre

68. We have previously emphasised the need to make the Parliamentary Estate more welcoming to visitors and welcomed proposals for a visitor centre.[33] There is growing concern that, despite recent improvements, the provision made for visitors to Parliament remains inadequate. This was reflected very strongly in the discussions we had with participants in the Hansard Society's Connecting Communities with Parliament programme, who consistently argued that the arrangements for receiving visitors to the Palace were unwelcoming and even actively off-putting. The number of people who come to the Houses of Parliament in person is small compared to the number who have dealings with Parliament in other ways, by writing to their MP, for example, or visiting the parliamentary website. But it is nonetheless important that visitors who come here are made to feel welcome in what is, after all, their Parliament.

69. Major improvements, such as the opening of the Jubilee Café and the establishment of a Central Tours Office, have been made recently, but facilities for receiving visitors are still regarded by many as unsatisfactory. In particular, there is no special provision for the welcome for members of the public, and no facility for an exhibition or display which will put the building and its history in the context of Parliament's role and importance as the expression of our democracy.

70. There is little doubt that the establishment of an interpretive Visitors Centre and the upgrading of the existing screening facilities, currently located in St Stephen's Entrance, would help significantly to improve visitors' experience of Parliament. The National Assembly for Wales has an impressive Visitors Centre in the nearby Pierhead Building and the Scottish Parliament has a similar facility in the Committee Chambers, with integrated visitor facilities planned for the Holyrood buildings. However, the Palace of Westminster is a crowded building; there is simply no free space in which a Visitors Centre could be established without displacing current users. Many of the House's core services are located in relatively distant outbuildings at present. Likewise, free space in the surrounding area, which the House might acquire for visitor purposes, is extremely scarce.

Background

71. In July 2002, the Group on Information for the Public (GIP) commissioned, on behalf of the House of Commons Commission, a firm of consultants, Haley Sharpe, and a firm of conservation architects, Purcell Miller Tritton and Partners, to conduct an initial feasibility study for a Visitor Centre for Parliament. The consultants' Report identified several options for a new Visitor Centre but recommended a scheme that would combine

a)  a security and reception building at the north end of Cromwell Green,

b)  a Visitor Centre and shop in the side rooms off Westminster Hall, and

c)  the option of providing additional facilities in a new building in Victoria Tower Gardens.

72. The relevant Domestic Committees in the Commons and Lords were asked to consider the recommendations. Reaction was mixed. The proposed new reception building was generally welcomed, not least because it would involve the removal of the intrusive security scanners currently at the south end of Westminster Hall and would improve the speed and security of entry.

73. However, the proposed two-storey Visitor Centre and shop in Westminster Hall involved displacing the UK Branch of the Commonwealth Parliamentary Association (CPA) and the Inter-Parliamentary Union (IPU) (British Group), and the loss of the meeting rooms there (the 'W rooms'). These proposals met heavy resistance.

74. The Consultants were therefore asked to undertake a second study focussing on the options for a Visitor Centre outside the Estate, and the possibilities of siting a Visitor Centre adjacent to Westminster Hall with the displacement of fewer existing services. The House of Commons Commission also asked the Consultants to develop the idea, included in the first study, of a new reception and security building on Cromwell Green.

75. The Consultants produced a Stage 2 Feasibility Study in May 2003. In doing so, they responded to the criticism of the plans to displace the CPA UK branch and the IPU British Group and considered whether a more limited facility than was outlined in the first Report could be housed on a single floor. They concluded that within the existing building this would not provide enough space. They therefore examined extending the facilities on one level out on to Cromwell Green. Again space would be limited and this would have a significant effect on the view of the front of the Palace.

76. The second Feasibility Study also examined the possibilities of locating the Visitor Centre in Victoria Tower Gardens. Such an option would be attractive because of the additional space available but it is a very sensitive site. Agreement would need to be sought from the Royal Parks, Westminster City Council and English Heritage, and early discussions suggested this was unlikely to be forthcoming.

77. This led the House of Commons Commission, in agreement with the Lords House Committee, to the view that there was a need for a reassessment of the plans for visitor facilities. The work already undertaken by consultants would be used by a group of senior officials of both Houses to assist the Administration Committee and Accommodation and Works Committee in examining:

a)  what improved arrangements should be made for access to the building, suited to different types of visitors and consistent with the requirements of security;

b)  what range of facilities might be provided for the reception, information and education of visitors to Parliament;

c)   how excessive pressure on visitor facilities and interference with the working of Parliament could be avoided.

78. With the aid of the group of officials, the two Committees considered the consultants' proposals and developed recommendations. They published their Report in February 2004 and concluded that 'there was a compelling case for pressing ahead with a new reception and security building on Cromwell Green as a first step to improving facilities for visitors'.[34] The Report explained how visitors would enter Parliament under the proposed arrangements and the benefits offered by the entry route through the new building.

79. The Committees noted the potential along the proposed entry route for some information on the work of Parliament. There would also be a staffed information kiosk near St. Stephen's Entrance and an information desk in Westminster Hall. Nevertheless, this would not provide the level of information and interpretative material envisaged in a full-scale Visitor Centre. The Committees recognised this but concluded that, within the limitations of the building, there was not a space available to accommodate the required facilities. The Committees' Report was approved on 12th May.

Conclusions

80. We welcome the work of the Administration and Accommodation and Works Committees and the House's endorsement of the proposals for the construction of the reception and security building.[35]

81. We also note their advice that a full-scale Visitor Centre is not feasible within the Palace of Westminster. Work is continuing to identify an appropriate location near the Palace and the Domestic Committees are committed to a fuller study and further Report on this. We recognise the several unique difficulties involved in establishing new visitor facilities near the Palace of Westminster, but urge that all possible options are explored.

82. Our starting point is that any Visitor Centre project should have four main objectives:

a)  it must provide a welcome to visitors;

b)  it must provide an interesting and friendly environment;

c)  it should make Parliament more accessible, allowing visitors to see at least something of what Parliament is and does without necessarily having to visit the galleries, committees or take a tour; and

d)  it must improve public understanding and knowledge of the work and role of Parliament.

The new reception and security building will help to meet the first of these objectives; it will use visitor staff so that visitors' first contact with staff of the House will come from someone whose primary concern is to greet them and make them feel welcome. A major review of signage, currently underway, should also help to make the environment more welcoming. There may also be scope to improve the current facilities designed to meet the other three objectives but in our view the need for a dedicated Visitor Centre remains. Once the overdue improvement to Parliament's welcome and access has been addressed, attention can focus on meeting the other three main objectives of the Visitor Centre Project through planning for a dedicated Visitor Centre.

Making visitors welcome

83. The establishment of a Visitors Centre is only one part of the solution to the wider problem of how we welcome visitors to the Parliamentary Estate—or fail to. Much progress has been made in this area, for example, with the establishment of information screens and a welcome desk in Central Lobby, but there is more that could be done. Several people commented on the increased security measures, including conspicuous armed police officers; but most recognised that in the current security climate this was a regrettable necessity. Despite current security considerations—perhaps all the more so because of them—visitors must be made to feel welcome in their Parliament.

84. Participants in the Hansard Society's Connecting Communities with Parliament Programme suggested a number of ways in which visitors' experience of the Parliamentary Estate could be improved for a very modest cost. The main proposals were:

a)  More staff on-hand specifically to welcome visitors, tell them what they could see and point them in the right direction, handing them a written guide, perhaps including a plan and an indication of what visitors were able to do.

b)  A sign at the entrance saying 'Welcome to the Houses of Parliament'.

c)  Better signage in general, indicating such things as toilets, the Jubilee Café, the Grand Committee Room, Committee Corridor, etc.

d)  Improved queuing systems for the Gallery.

e)  The possibility of a 'viewing gallery' which would allow visitors to pass along the corridor at the back of the Gallery, seeing the House while it is sitting but not stopping to listen to the debate.

We welcome these practical suggestions and we commend them to the House authorities.

'Strangers'

85. By convention, visitors to the House of Commons are referred to as 'Strangers'.[36] The practice of 'spying Strangers' was abandoned in 1998,[37] and references to 'Strangers' have elsewhere been abandoned, for example, in the latest edition of Erskine May, the standard reference work on Parliamentary procedure.[38] But the word is still used in several Standing Orders, and in the names of various parts of the Palace of Westminster, such as the Strangers' Gallery, Strangers' Dining Room and Strangers' Bar.

86. The Oxford Dictionary defines a stranger, in the parliamentary sense, as 'one who is not a member or an official of the House and is present at its debates only on sufferance'. That is the last impression we should be wanting to give to people who exercise their democratic right to visit what is, after all, their Parliament and whose taxes pay for all that goes on here. The following comments from our on-line consultation are typical of what we were told by members of the public, both on-line and in person:

'The term "stranger" is wrong—why not simply "visitors' gallery"?...';

'It would seem logical for so-called "strangers" to be re-named either "visitors" or—even better—"guests"…'.[39]

We recommend that the term 'Strangers' be no longer used in referring to visitors to the House of Commons.

Access to the Gallery when the House is sitting

87. We recognised, when we made our recommendations for the reform of the House's sitting hours, that making more use of the earlier part of the day by sitting in the mornings would restrict the time available for visitors to see the Chamber before the House sits. We therefore recommended the establishment of a revised Line of Route, which would allow visitors to see the Commons in session without causing any disruption to the Chamber.[40]

88. For an experimental period last year, a viewing gallery was created, to allow visitors to see the House sitting without having to come into the gallery and take a seat. [This was in response to an earlier recommendation from this Committee.] The experiment was abandoned after only a short period, due to poor take-up. Nonetheless, when we asked them about it, 86% of Members favoured this idea.[41]

89. Since that experiment, a security screen has been installed at the front of the public gallery, on the advice of the security services and others. The installation of this screen provides an opportunity to revisit the question of tour groups passing through the gallery. It may be, for instance, that certain seats could be reserved for those on tours, allowing them to stop for a short time during their tour to see part of a debate. We recommend that further consideration be given to ways in which groups of visitors touring the building might be able to pass through the gallery as part of a tour so that they are able to witness aspects of Parliament in action.

Saturday opening

90. A number of ways are being considered in which the time available for tours of the Line of Route might be improved. They include opening earlier in the morning, running the tours on a fully commercial basis, as in the summer, and mixing Members' groups with paying groups. One of the more attractive suggestions is that the building should be open to the public at weekends, on the same commercial basis as it is in the summer. For an entrance fee of around £7 per head, people can book a tour in advance during the summer recess. The scheme breaks even as the entrance fee is set at a level which just allows the House to recoup the increased security, administration and other costs associated with opening the building to the public at a time when it would normally be closed and largely empty. In 2003, 86,806 people visited the House during the summer opening.

91. Saturday opening is attractive for two further reasons: it would allow people to visit the Houses of Parliament at a time which is convenient to them, rather than during the working week, and it would reduce the impact of visitors on the work of Members and others. There is a clear demand for Saturday opening, as the summer tours, which run on six days a week, have demonstrated. We recommend that the Administration Committee consider Saturday opening of the Line of Route—for Members' parties as well as paying groups—to assess its feasibility. There must be sufficient lead time to allow proper advertising so that Parliament does not sustain a financial loss due to poor initial take-up. We further recommend that the Administration Committee consider the feasibility of allowing Members to book guided tours of the Line of Route throughout the Summer opening on a similar basis to that on which they can book tours on sitting days.

Standing committees

92. We were interested, though not surprised, to hear from participants in the Hansard Society programme that, although they were able to follow proceedings in the Chamber and Westminster Hall, and in select committees, reasonably easily, many of them found proceedings in standing committee utterly baffling. There are a number of reasons for this, the principal among which is that the business of scrutinising a bill clause by clause, considering amendments and new clauses (which are usually grouped in such a way that amendments may be debated long before the point at which they occur in the bill is reached), sometimes under an order of consideration which means that the committee considers different parts of the bill in a different order from that in which they occur, is inherently complex. Several of the participants recognised this fact and remarked that they were pleased to see what looked like thorough scrutiny of legislation, even if it was not readily apparent to them exactly how the process worked.

93. There is also the question of the papers needed to follow proceedings in standing committee. The observer needs not only the bill itself, but the explanatory notes to the bill, the amendment paper and the chairman's provisional selection, which shows which amendments the chairman proposes for debate, and in what order. It can be very difficult for Members, never mind visitors and other interested parties, to follow what is going on in a standing committee. One needs to be able to cross-refer constantly between the amendment paper, the selection list and the bill in order to understand what is being discussed. Even then it may be difficult to understand the impact of an amendment as the explanatory notes cover only the original wording in the bill.

94. It may be that proceedings in committee are inevitably complicated, but at present we do nothing to make them more comprehensible. We recommend that the Procedure Committee consider how better to present the information from the bill, explanatory notes, amendment paper and selection list, either on paper or electronically, so that when an amendment is being debated Members and visitors can see the original clause, the clause as amended, and an explanatory note on both, so that the issue under debate is clear to all.

95. In select committee meetings, and in Westminster Hall, a guide is given to members of the public explaining what is going on, including a diagram of the room, a brief description of proceedings and, in the case of select committees, a few words about the inquiry. We recommend that a guide for visitors to standing committees on bills should also be produced. We envisage that most of this guide would be a standard explanation of standing committee procedure, which would not vary from one committee to the next, but each should contain a few words about the bill the committee is considering.


31   Some people will have visited the gallery and toured the building during the same visit. The figures do not include people who visit the House on business or privately (to meet their MP or attend a select committee meeting, for example). Back

32   The site also includes Westminster Abbey and St Margaret's Church. Back

33   Second Report from the Committee, Session 2001-02, Modernisation of the House of Commons: A Reform Programme, HC 1168, paragraphs 19 & 20. Back

34   First Joint Report of the Accommodation and Works and Administration Committees, Session 2003-04 (HC 324), Visitor Facilities: Access to Parliament, paragraph 8. Back

35   The Debate on the proposals in the House took place on 22nd April and 11th May 2004. The Motion was agreed to by deferred Division on 12th May. Back

36   The earliest reference in the Commons Journal to a Stranger appears to be 13th February 1575. Back

37   See Standing Order No. 163 and the Fourth Report from the Committee, Session 1997-98, Conduct in the Chamber, HC600, paragraphs 55-62. Back

38   McKay (Ed.), Erskine May's Treatise on the Law, Privileges, Proceedings and Usage of Parliament, 23rd Edition (Butterworths-Lexis-Nexis, 2004). The term 'strangers' has been retained in the index in order to preserve continuity with earlier editions. Back

39   www.tellparliament.net/modernisation/. Back

40   Second Report from the Committee, Session 2001-02, Modernisation of the House of Commons: A Reform Programme, paragraph 20. Back

41   154 out of 179 respondents rated it 3 or higher on a 5-point scale. Back


 
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