Select Committee on Office of the Deputy Prime Minister: Housing, Planning, Local Government and the Regions Third Report


6  Response

Control Rooms

62. The draft Framework clarified the White Paper's proposals for Regional Control Rooms. The Government has accepted the conclusions of the Mott MacDonald and HM Fire Service Inspectorate reports[81] into control room efficiency, and has outlined proposals for nine regional fire control rooms instead of the current 49 local level ones.[82] Regional control rooms are expected to bring economies of scale in call handling, addressing the current disparities shown in Table Five.
Table Five: Examples of Brigade Cost per Incident [83]

Source: Office of the Deputy Prime Minister: Housing, Planning, Local Government and the Regions, Our Fire and Rescue Service, Cm 5808, June 2003, Table 3

BrigadeControl Room Employee Expenditure IncidentsEmployee Cost per Incident
London FEPA£3,090,125 176,308£18
West Midlands£1,576,638 57,972£27
West Yorkshire£1,252,317 42,258£30
Lincolnshire£587,041 7,148£82
Northumberland£464,048 5,085£91
Isle of Wight£331,037 1,976£168

63. Regional Management Boards, which are to be formed before 1 April 2004, will be responsible for establishing Regional Control Rooms by September 2007. The draft Framework includes a commitment for some capital support from Government:

    "For resilience purposes, all regional control rooms should operate the same call-handling and mobilisation technology, procured and paid for by ODPM. Where appropriate, ODPM should ensure the provision of accommodation for the regional control rooms through supported capital expenditure."[84]

64. It is evident from the draft Framework that Government is not proposing to create integrated fire, police and ambulance control rooms. We received evidence supporting integrated control rooms from the South-West Forum, but all the other evidence we received highlighted concerns about such integration:

    "The FBU has a long-standing policy in favour of dedicated Fire Service Control Rooms, which give specialist, technical and health and safety advice, as opposed to simply dispatching services. For example, fire survival guidance is given until the arrival of emergency crews, information on chemicals and other hazardous substances is given to members of the public and other emergency services and information is conveyed to firefighters while at the scene of the incident. These skills are crucial to saving the lives of the public and protecting firefighters and property. Any move to joint emergency service control rooms would need to take this specialist role into consideration if a diminution of service is to be avoided. Any change on this front must also be balanced against the possibility of a loss in function, for example, from terrorist attack, systems or power failures, where all emergency services could be lost at the same time. The Government's own Mott Macdonald report [2000] advised against the establishment of joint emergency service control rooms."[85]

65. The reactions we received to the proposals for regional fire control rooms were mixed. The most common concern was that larger scale control rooms would suffer from the loss of the local geographical knowledge of the control room operators. There was concern that a person reporting a fire may not be familiar with an area and unable to provide full geographical details. In this situation a control room operator with local knowledge might be able to recognise the location. In a regional control room, there would be less chance of assistance from the operator who would be unlikely to know the geography of the local area. Sir George Bain refutes these concerns:

    "Well, there has been quite a bit of work done on this. First of all, there is obviously a question of how large, etc., and I am not competent to get into that, but I would point to a few things. […] Secondly, as I understand it, local knowledge, etc., is not all that important. It is not the fact that somebody knows where Fox Lane is, down this corner and around here, etc. This is all very much computerised with very, very big systems and local knowledge is not a particularly critical aspect of it."[86]

66. The Committee accepts that integrated Fire Service regional control rooms will provide increased cost-effectiveness. However, in response to this report we recommend that the Government set out in detail what resources will be available to fund regional facilities, equipment and systems. In order to ensure regional operators' lack of local geographical knowledge will not reduce their efficiency, we expect all Fire Services to use Global Positioning Systems. In addition we recommend utilisation of technology to identify the location of individuals reporting fires, verifying the accuracy of the geographical information provided.

Co-responder Schemes

67. Under a "co-responder" scheme firefighters, when first to arrive at an incident, can administer first-aid in the absence of a paramedic. This entails training of firefighters in basic life-support skills, including use of automated defibrillators. We received several submissions supporting co-responder schemes. We also learnt of the impact one such scheme had: "A retained sub-officer in Devon who has been in 32 years said to me, "I have never ever saved a life in a fire but, in the last three years, we have been doing a co-responder scheme and I have saved four lives." [87]

68. In the White Paper the Government boldly states that it wants "to see more co-responder partnerships developed and implemented more quickly".[88] The draft Fire and Rescue Service National Framework adds little further information:

    "The aim of an emergency response is to reduce deaths and the number and severity of injuries. If outcomes can be improved by adapting services or working with other service providers this should be pursued. For example, some authorities are already using defibrillation equipment which could save the lives of people who have suffered heart attacks. Fire and Rescue Authorities should therefore explore the benefits of implementing first an/or co-responder schemes."[89]

69. Witnesses have criticised the lack of support for co-responder schemes in the White Paper. A former member of the Fire Service commented:

    "There was almost no mention of medical co-responder work by the fire service in the White Paper. Bain recommended this development yet it appears only once in the White Paper, and then rather tentatively, in the box on page 31 referring to collaboration with other emergency services, the suggestion being it would only apply where the fire service attends a fire or other non-fire incident to which it would otherwise have been called. I feel the introduction of this work is surely fundamental to the future of the fire service because, if increased fire safety/prevention activity is successful, over the next 10 to 15 years the number of actual fire calls should decline to the point where it may be difficult to justify a fire service in its present form. In contrast the White Paper makes much mention of formalising existing fire service involvement in non-fire emergencies, environmental assistance and potential terrorist related work but these activities, while important, are relatively infrequent. Medical co-responder work is virtually the norm in the United States and Canadian fire services and works well, providing rapid assistance pending the arrival of an ambulance. In this country a handful of rural retained stations and one wholetime station have successfully undertaken this work which could be extended throughout the country - both wholetime and retained stations - to provide trained assistance to an overstretched ambulance service."[90]

70. We believe the Government should be conducting further research into the potential benefits of co-responder schemes, which give Fire Service personnel the training and equipment to deliver basic life-support skills when first to arrive at an incident. Introduction of such schemes nationwide would be dependent on securing partnership with the local ambulance service, and provision of equipment and training.

Charging

71. A Fire Authority currently has the power to charge for work that their Fire Service does which is not related to fire or other emergencies.[91] Use of this power is inconsistent across the country. For example, Greater Manchester Fire Service told us: "We have a policy for recovering costs wherever possible which I think is right, firstly to drive down unnecessary calls and ask people to go and seek help from other agencies. Wherever we use certain of our equipment on special service calls where there is no risk of fire and no risk to life, we actually recover our costs then."[92]

72. The White Paper proposes that Fire Authorities retain this ability: "This power will continue, and we will consult more widely if there is any proposal to extend it."[93] Opinion is divided over the extension of the power to charge. Some witnesses told us that once the Fire Service has a statutory duty to respond to a wider range of incidents, there will be greater need [and ability] for the Service to be able to charge for responding to some types of incident, particularly incidents where costs covered by recovered through insurance:

    "The LGA believes that in general the service should not charge for core activities, which would mean that in future charging would not be applicable to a wider range of incidents. The exception would be road traffic accidents, where we have supported an examination of the feasibility of recovering costs from insurance companies."[94]

    "NHS hospitals giving treatment to a road accident casualty have the power to charge under the Road Traffic (NHS Charges) Act 1999 if an injured person makes an insurance claim arising from the accident. The amounts payable are fixed by regulations under the Act. We believe that, where the public now expects the fire service to attend and provide assistance at such accidents, we should be able to levy a charge in a similar way as the NHS hospitals. Indeed, it might be appropriate and economic for one body to collect the charges recovered by both sectors."[95]

73. In addition to charging for response, some witnesses suggest extension of the power to charge for 'non-response' activities, such as the provision of advice on risk assessment. The White Paper's proposed simplification of fire safety legislation, through a Regulatory Reform Order, will require building owners or occupiers to take responsibility for carrying out fire risk assessments and taking any necessary action to minimise the risks identified during those assessments. This will apply to any premises used as places of work and/or to which the public has access. Government is keen for building owners/occupiers to complete risk assessments "in house" to promote ownership, limit financial implications and develop in-house knowledge through appropriate training. However, some people are likely to employ advisors and contractors to advise, supply and fit fire safety systems and equipment. The demand for such advisors is therefore anticipated to increase substantially from Spring 2004 when the Regulatory Reform Order is likely to come before Parliament. Fire Authorities will be unable to enter this market because under the Fire Services Act 1947 Fire Authorities are precluded from charging for services, except where specifically authorised.

74. The new Order will expect Fire Authorities to inspect premises to ensure fire safety risks have been identified and any necessary action taken. The London Fire and Emergency Planning Authority believes that Authorities should be able to charge for this activity:

    "This regime will, in our estimation, far outstrip the current workload under the fire certification process. This presents a major resourcing issue that must be addressed if our enforcement activity is to be anywhere near the level needed to fully/properly protect Londoners. We believe that provision of powers to charge for providing advice on risk assessment to help building owners/occupiers meet their responsibilities under the reformed fire safety legislation is fully justified. Currently we are allowed to recover part of the costs of activities such as fire certification and petroleum licensing and approximately £700,000 was raised by this means in 2000; this helps resource the fire prevention work we do (being the equivalent of some 25 firefighters). The principle of making charges is well established elsewhere. For example, applicants for building control permissions, liquor licences and petroleum licenses currently pay fees. LFEPA accepts that the concept of free advice is deeply rooted in the fire service ethic and has come to be expected by the public and business. But circumstances are changing rapidly and the range and reach of fire safety regulatory control is set to be greater than at any time in the past. More specifically: self-regulation is strengthening the concept of "do-it-yourself" "buying-in" professional skills where necessary. This means that safety is at last becoming accepted as an essential component of business activity that carries an overhead like anything else. This principle already applies in relation to general health and safety legislation: which operates on the same risk based self-compliance regime which is now proposed for fire safety legislation. In these circumstances, we believe that powers to charge for providing advice to building owners/occupiers in how the meet their new responsibilities becomes a practical and reasonable way to help support the expanding duties of fire authorities."[96]

75. However, the Association of British Insurers argues that the business sector should be included in Fire Services statutory community fire safety work:

    "Insurers are anxious that terms such as Community Fire Safety should include business and the voluntary sector, rather than the narrower definition that has been used to date in many parts of the country. Around 8 in 10 large fire losses occur in businesses with less than £100 million annual turnover. It is unlikely that many of these businesses have in-house risk management expertise. This has implications for the promotion of fire prevention in businesses, particularly as regulatory reform leads to the new risk based approach to statutory inspections."[97]

76. Government is visibly reluctant to come to any view on the issue of charging. In oral evidence the Minister commented:

    "Well, this is one of the very few areas where we probably have not fully gone along with the Bain Review recommendations. Bain suggested that there was scope for a very substantial increase in revenue through charging. There are complex issues here and there are risks of deterring people from taking necessary safety measures if they decide that the cost is prohibitive and our wish is that each fire authority should consider carefully where there is a genuine and legitimate case for a charge that will not inhibit action to improve fire safety, but not pursue charging schemes that might have an adverse impact on that more important, wider objective."[98]

He added:

    "We want fire authorities to learn from the experience of their neighbours and other fire authorities and we do want this to develop in a pragmatic way in which the scope for charges is not removed or prevented, but where our primary objective remains on preventing fires and that there are not any artificial changes introduced that could inhibit that objective."[99]

77. We believe there needs to be more research conducted on the potential for Fire Authorities to charge for activities of the Fire Service. As the statutory role of the Service expands, we expect Government to support Authorities as they seek to recoup costs. The NHS can reclaim costs from insurers for treatment of Road Traffic Accident victims. It is possible this scheme could be extended to allow Fire Authorities to do the same. In relation to non-response work, we agree with the Minister that care must be taken not to inhibit action which improves fire safety. However, the Fire Service contains a wealth of knowledge and expertise and it makes sense for Fire Services to provide advice on risk assessed fire safety. Government should undertake consultation to explore whether the Fire Service should charge for this activity.


81   Mott MacDonald, The Future of Fire Service Control Rooms and Communications in England and Wales, April 2003; Mott MacDonald, The Future of Fire and Rescue Service Control Rooms in England and Wales, Update 2003, December 2003; HM Fire Service Inspectorate, Analysis of the Best Value Reviews of Control and Communications, November 2003 Back

82   Office of the Deputy Prime Minister: Housing, Planning, Local Government and the Regions, Draft Fire and Rescue National Framework, December 2003, p2.10-2.16 Back

83  Data from 2000/1 figures Back

84   Office of the Deputy Prime Minister: Housing, Planning, Local Government and the Regions, Draft Fire and Rescue National Framework, December 2003, p2.13 Back

85   Ev 91 [The Fire Brigades' Union (FBU)] Back

86   Q 388 [Sir George Bain, Chairman of the Independent Review of the Fire Service] Back

87   Q 146 [Mr Chadbon, National General Secretary, The Retained Firefighters' Union (RFU)] Back

88   Office of the Deputy Prime Minister: Housing, Planning, Local Government and the Regions, Our Fire and Rescue Service, Cm 5808, June 2003, 'Collaborative Working' box Back

89   Office of the Deputy Prime Minister: Housing, Planning, Local Government and the Regions, Draft Fire and Rescue National Framework, December 2003, p 3.13-3.14 Back

90   Ev 17 [W F Hickin, Former member of the Fire Service] Back

91   Office of the Deputy Prime Minister: Housing, Planning, Local Government and the Regions, Our Fire and Rescue Service, Cm 5808, June 2003, p 3.24 Back

92   Q 24 [Mr Dixon, County Fire Officer and Chief Executive, Greater Manchester County Fire Service] Back

93   Office of the Deputy Prime Minister: Housing, Planning, Local Government and the Regions, Our Fire and Rescue Service, Cm 5808, June 2003, p 3.24 Back

94   Ev 166 [The Local Government Association] Back

95   Ev 143 [The London Fire and Emergency Planning Authority (LFEPA)] Back

96   Ev 140-1 [The London Fire and Emergency Planning Authority (LFEPA)] Back

97   FIR 64 Back

98   Q 438 [Rt Hon Nick Raynsford MP, Minister for Local and Regional Government, Office of the Deputy Prime Minister] Back

99   Q439 [Rt Hon Nick Raynsford MP, Minister for Local and Regional Government, Office of the Deputy Prime Minister] Back


 
previous page contents next page

House of Commons home page Parliament home page House of Lords home page search page enquiries index

© Parliamentary copyright 2004
Prepared 23 January 2004