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House of Commons
Session 2003-04
Publications on the internet
Work and Pensions Committee Publications

Work and Pensions - Third Report

Here you can browse the report together with the Proceedings of the Committee. The published report was ordered by the House of Commons to be printed 7 July 2004.


Terms of Reference


1 Introduction

2 Elements of best practice

3 DWP and Suppliers

4 Possible ways of improving success

5 Child Support Reform (CSR)

6 Assessment of CSA's IT and telephony system

7 Overall conclusion

Conclusions and recommendations

Formal Minutes

Annex 1: Inquiry

Annex 2: References to the effect of inadequate IT on DWP's Operations and Effectiveness (Identified in NAO and PAC Reports since Session 1999-2000)

Annex 3: The Department's modernisation programme

Annex 4: Key IS/IT challenges as identified by DWP's IT/IS Strategy - an outline

Annex 5: Business case

Annex 6: Measures in the contract with EDS that offer legal protection for the Government



Monday 2 February 2004
Tuesday 10 February 2004
Monday 23 February 2004
Monday 1 March 2004
Monday 22 March 2004
Monday 29 March 2004
Monday 19 April 2004


List of written evidence

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Prepared 22 July 2004